HRM leads to more revenue and higher profits.
Human resources are people → HRM is the process an organisation undergoes to
manage people to achieve its goals.
Human capital= The knowledge, experience, capability of the employees combined and the
added value.
★ Virtuous cycle Schlesinger and Heskett: Virtuous cycle Schlesinger and Heskett:
● Training & Empowerment
● Employee satisfaction & Competence
● Superior service delivery
● Customer satisfaction
● Customer Loyalty
● Higher Sales & Profit Margins
★ Virtuous cycle Schlesinger and Heskett: The management process: Planning, organising, staffing, leading, controlling
L1: Longterm + Process oriented
L2: Longterm + People oriented
L3: Shortterm + Process oriented
L4: Shortterm + People oriented
★ Virtuous cycle Schlesinger and Heskett: Roles and functions of an HR manager:
● Compensation & benefits (Does salary etc)
● Employee relations (Resolves conflicts between employees, fire people etc)
● HR compliance (Ensures our internal rules en regulations follow the rules of the law)
● Organisational design (Evaluates the different set ups to get to the best working one)
● Training and Development
● HRIS (HR information system, to manage for example holiday. Salary transfers)
, ● Staffing & Recruiting (Making sure there are the right people for the right job.
★ Virtuous cycle Schlesinger and Heskett: The recruitment cycle:
Sourcing: opening a vacancy
Screening: First elemination
Initial interview: First real meet up
FInal interview: working with a smaller group
Shortlisting: Making a small list of possible new employees
Verification: checking with old employers
★ Virtuous cycle Schlesinger and Heskett: The internal supply of workforce:
1. Current Employees
2. Employee referrals
3. Former Employees
4. Previous appicants (Good options who were not chose last time)
Pros: Selection process is quicker, more cost efficient, capabilities and motivation is known,
Know if they are happy.
Cons: No new ideas or energy, Dead mans shoes atmosphere, Limits the potential candidates,
New vacancy will open up. Create resentment(people will feel like they were skipped for the
promotion)
★ Virtuous cycle Schlesinger and Heskett: External supply of workforce
1. Staff exchange
2. adverts
3. recruitment agencies
4. professional associations
Human resources are people → HRM is the process an organisation undergoes to
manage people to achieve its goals.
Human capital= The knowledge, experience, capability of the employees combined and the
added value.
★ Virtuous cycle Schlesinger and Heskett: Virtuous cycle Schlesinger and Heskett:
● Training & Empowerment
● Employee satisfaction & Competence
● Superior service delivery
● Customer satisfaction
● Customer Loyalty
● Higher Sales & Profit Margins
★ Virtuous cycle Schlesinger and Heskett: The management process: Planning, organising, staffing, leading, controlling
L1: Longterm + Process oriented
L2: Longterm + People oriented
L3: Shortterm + Process oriented
L4: Shortterm + People oriented
★ Virtuous cycle Schlesinger and Heskett: Roles and functions of an HR manager:
● Compensation & benefits (Does salary etc)
● Employee relations (Resolves conflicts between employees, fire people etc)
● HR compliance (Ensures our internal rules en regulations follow the rules of the law)
● Organisational design (Evaluates the different set ups to get to the best working one)
● Training and Development
● HRIS (HR information system, to manage for example holiday. Salary transfers)
, ● Staffing & Recruiting (Making sure there are the right people for the right job.
★ Virtuous cycle Schlesinger and Heskett: The recruitment cycle:
Sourcing: opening a vacancy
Screening: First elemination
Initial interview: First real meet up
FInal interview: working with a smaller group
Shortlisting: Making a small list of possible new employees
Verification: checking with old employers
★ Virtuous cycle Schlesinger and Heskett: The internal supply of workforce:
1. Current Employees
2. Employee referrals
3. Former Employees
4. Previous appicants (Good options who were not chose last time)
Pros: Selection process is quicker, more cost efficient, capabilities and motivation is known,
Know if they are happy.
Cons: No new ideas or energy, Dead mans shoes atmosphere, Limits the potential candidates,
New vacancy will open up. Create resentment(people will feel like they were skipped for the
promotion)
★ Virtuous cycle Schlesinger and Heskett: External supply of workforce
1. Staff exchange
2. adverts
3. recruitment agencies
4. professional associations
