3.0 PGA Level 2 Certification Exam Questions with Correct Solutions

The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that includes concrete goals with strategies for meeting them. - CORRECT ANSWER-True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed - CORRECT ANSWER-False (Figure 4 p. 7 FM Manual) Stakeholders, owners, and boards are positioned at the bottom of a traditional organizational chart - CORRECT ANSWER-False Staff is considered a tangible facility resource - CORRECT ANSWER-False - Human Resource "Identifying staffing needs" is one of the staff-management roles in running a golf operation - CORRECT ANSWER-True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position - CORRECT ANSWER-True (skills, experience, education) High-performance profiling is a tool that can be used to communicate a uniform set of facility wide expectations for all employees - CORRECT ANSWER-True Interviewing current employees is the first step in determining current training needs - CORRECT ANSWER-False (job descriptions - high performance profiles - checking current staff and seeing if they are trained properly) Self assessments are an appropriate means for a facility staff to align their persona