1. Operators have a responsibility to provide drinking water that meets
federal and state
standards. (true/false): true
2. Water must be disinfected, delivered at inadequate pressure, and be
ample in quantity. (true/false): false (adequate pressure)
3. Utility employees should guard the water supply and facilities from
conta- mination, public
tours, and even terrorism. (true/false): false (public tours)
4._____________________________________________________________The state
requires bacteriological sample results be kept_______________years.: 5
years
5. The state
requires chemical analysis be kept at least years.: 10 year
6. EPA requires a water system to keep a copy of each
consumer confidence report at least
years.: 5 years
7. A public water system provides the public with piped water for
human consumption, serves
at least service connections, and regularly serves at least indi-
viduals daily at least
days out of the year.: 15 service
connections 25 individuals
60 days out of the year
8. The water utility
field affects everyone because .: water is
essential to life and health
9. The water utility employee should remember customers are entitled to
and .: courteous treatment and answers to questions about
water
10................................................................................In Texas,
water operator licensing is administered by the..............................TCEQ
11. All public water systems are required to employ licensed operators
even if the system only
treated water bought from another source.: redistributes treated
water
12. Public water systems include cities, municipal utility districts, rural
water supply
corporations, mobile home parks, and..............campgrounds
13. Examples of
, community water systems include .
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above: e. all of the above
14...................................................................................A
federal agency impacting the water utility industry is the.................EPA
,15. The most important federal law impacting the water utility industry is the
.: Safe Drinking Water Act (PL93-523)
16. The four national safety and quality standards for drinking water
covered in the Safe
Drinking Water Act are physical, chemical, and radiological.:
bacte- riological
17. The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the .: TCEQ
18. Water utility system personnel are required to notify the TCEQ of
changes or alterations of
the system, a new facility to be built, and water supply .:
health hazards
19. Some regional and local agencies impacting the water utility industry
are municipal utility
districts, rural water supply corporations, drainage districts, ,
groundwater
conservation districts, and subsidence districts.: river authorities
20. Public relations (PR) is the relationship
between YOU, the water utility employee, and the .: customer
21. The keys to good customer relations are (1) everything the utility does
is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person.
(true/false): true
22. Meter readers are the persons with whom customers have the least
con- tact. (true/false): false (meter readers often have the most contact)
23. Meter readers can be ambassadors of goodwill. (true/false): true
24. Maintenance crews can warn customers of service interruptions and
pro- vide signs and
barriers to protect the public. (true/false): true
25. The plant operator is responsible for treating the water to assure it is
safe to drink and use. (true/false): true
26. Water bills should be accurate, itemized, and neat, and payment should
be optional. (true/false): false (payment not optional)
27. All employees should be kept informed of utility plans and
policies. (true/false): true
28. Complaints should be treated as "griping" and investigated as a
last priority. (true/false): false
, 29. In small water systems
the operator is often , and .:
meter reader, repair crew and pump operator
30. "
Stuffers" sent to customers in billing statements may contain .
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above: e. all of the above
31. Delinquent payment
notices should be .
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed: d. all listed
32. EPA requires community water systems to provide customers with a
report on the
system's water quality.:
yearly
33. If water quality
reports are attractive and easy to , they can
build goodwill and trust with
the customer.: understand
34.
ood treatment of employees includes fair wages, benefits, and
working
conditions.: safe working conditions
35. Follow up with a phone
call or to make sure everything is
satisfactory.
a. postcard
b. email
c. letter
d. a and b: d. postcard or email
36. Listen to special requests and seek solutions to oblige the customer
within
.: utility policy
37. Treat customers as though another water utility
federal and state
standards. (true/false): true
2. Water must be disinfected, delivered at inadequate pressure, and be
ample in quantity. (true/false): false (adequate pressure)
3. Utility employees should guard the water supply and facilities from
conta- mination, public
tours, and even terrorism. (true/false): false (public tours)
4._____________________________________________________________The state
requires bacteriological sample results be kept_______________years.: 5
years
5. The state
requires chemical analysis be kept at least years.: 10 year
6. EPA requires a water system to keep a copy of each
consumer confidence report at least
years.: 5 years
7. A public water system provides the public with piped water for
human consumption, serves
at least service connections, and regularly serves at least indi-
viduals daily at least
days out of the year.: 15 service
connections 25 individuals
60 days out of the year
8. The water utility
field affects everyone because .: water is
essential to life and health
9. The water utility employee should remember customers are entitled to
and .: courteous treatment and answers to questions about
water
10................................................................................In Texas,
water operator licensing is administered by the..............................TCEQ
11. All public water systems are required to employ licensed operators
even if the system only
treated water bought from another source.: redistributes treated
water
12. Public water systems include cities, municipal utility districts, rural
water supply
corporations, mobile home parks, and..............campgrounds
13. Examples of
, community water systems include .
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above: e. all of the above
14...................................................................................A
federal agency impacting the water utility industry is the.................EPA
,15. The most important federal law impacting the water utility industry is the
.: Safe Drinking Water Act (PL93-523)
16. The four national safety and quality standards for drinking water
covered in the Safe
Drinking Water Act are physical, chemical, and radiological.:
bacte- riological
17. The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the .: TCEQ
18. Water utility system personnel are required to notify the TCEQ of
changes or alterations of
the system, a new facility to be built, and water supply .:
health hazards
19. Some regional and local agencies impacting the water utility industry
are municipal utility
districts, rural water supply corporations, drainage districts, ,
groundwater
conservation districts, and subsidence districts.: river authorities
20. Public relations (PR) is the relationship
between YOU, the water utility employee, and the .: customer
21. The keys to good customer relations are (1) everything the utility does
is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person.
(true/false): true
22. Meter readers are the persons with whom customers have the least
con- tact. (true/false): false (meter readers often have the most contact)
23. Meter readers can be ambassadors of goodwill. (true/false): true
24. Maintenance crews can warn customers of service interruptions and
pro- vide signs and
barriers to protect the public. (true/false): true
25. The plant operator is responsible for treating the water to assure it is
safe to drink and use. (true/false): true
26. Water bills should be accurate, itemized, and neat, and payment should
be optional. (true/false): false (payment not optional)
27. All employees should be kept informed of utility plans and
policies. (true/false): true
28. Complaints should be treated as "griping" and investigated as a
last priority. (true/false): false
, 29. In small water systems
the operator is often , and .:
meter reader, repair crew and pump operator
30. "
Stuffers" sent to customers in billing statements may contain .
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above: e. all of the above
31. Delinquent payment
notices should be .
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed: d. all listed
32. EPA requires community water systems to provide customers with a
report on the
system's water quality.:
yearly
33. If water quality
reports are attractive and easy to , they can
build goodwill and trust with
the customer.: understand
34.
ood treatment of employees includes fair wages, benefits, and
working
conditions.: safe working conditions
35. Follow up with a phone
call or to make sure everything is
satisfactory.
a. postcard
b. email
c. letter
d. a and b: d. postcard or email
36. Listen to special requests and seek solutions to oblige the customer
within
.: utility policy
37. Treat customers as though another water utility
