COURSE CAREERS FINAL EXAM STUDY GUIDE 2023/2024 CORRECT AND VERIFIED ANSWERS GRADED A+

COURSE CAREERS FINAL EXAM STUDY GUIDE 2023/2024 CORRECT AND VERIFIED ANSWERS GRADED A+ 1.Who are the four types of people you deal with in sales? ⁃ Prospects ⁃ Customers ⁃ Sales Team (Account Executive) ⁃ Sales Managers (People in charge of hiring and promoting you) 2.What did Bob Hoover do to the mechanic who made his plane crash and almost got him killed? He told him to service his F -51 plane tomorrow since he's sure he won't make this mistake again. 3.What's the main difference between mankind and animals? The desire to feel important 4.The only way on earth to influence other people is by_____. Talking about what they want and showing them how to get it 5.You can make more friends in two months by ______. Becoming interested in them 6.You should always smile because ______. It makes people like you, it makes you happier, it costs you nothing 7.The sweetest sound to a person in any language is ____. That person's name 8.What do people love to talk about the most? Themselves 9.When should you argue with someone? Never because you can ’t win 11.By telling someone they're wrong you are ____. Making them feel unintelligent, Making them feel they have a bad sense of judgment, hurting their pride and respect 12.What should you do if you realize you're wrong? Admit you're wrong 13.When trying to convince someone of something you should _____. Get them to agree to small things by telling you "Y es" since it gets them in the mode of saying yes and agreeing 14.What do people prefer more? Having others listen to them talk 15.What ideas do people like more? Ideas they feel they came up with themselves 16.What's the best way to see things from the other person's point of view? So you can sympathize with their point of view before helping them understand your point of view 17.Why do people do well under competition? They have a desire to excel and feel important 18.Before telling someone about their shortcomings you should ______. Tell them how much you appreciate their work and how you also have shortcomings 19.Instead of giving direct orders you should ____. Make suggestions by asking questions 20.There's never too much sincere _____. Praise 21.When trying to make someone want to do something you should _____. tell them how important what they're doing is and how they'll benefit 23.What is an Account? The records of all the information associated with a prospective or current customer. 24.What is the difference between a prospect and a lead? Both describe a potential customer and have intertwined meanings that only differ based who you're talking to 25.What is a C -Level executive? The highest level of executives who run the operations of a company. 26.What's Churn? Customers who were on a subscription and stopped using/paying for it. 27.What's CAC stand for? Customer Acquisition Cost 28.What ’s a Gatekeeper? Someone who is in charge of deciding who talks to the executives. 29.What's a Sales Qualified Lead (SQL)? A prospect who is qualified to buy your product or service.