THE RIGHT TIME FOR TQM?

The same tools and strategy zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA that apply to production. sales, and distribution are applied to environmental management, allowing environmental managers to then speak the same language as the rest of the business. This crosses the real historic hurdle of the envimnment being viewed as an outsider to basic business zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA WHAT ARE THE MAJOR BARRIERS TO TQM M ENVIRONMENTAL MANAGEMENT? d When the functional units that the environmental services group deal3 with are not trained in TQM, they don’t understand the language. They don’t understand what you are TQM requires a global approach to environmental management-we’ve spent the last twenty years creating highly political city-states which manage media such as air, land, and water separately. It is difficult to surmount those bureaucratic hurdles. Nancy Btyson, Crowell & Moring zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA hying to do. strategy. TQEM Edirors zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA When the functional units that the environmental sewices group deals with are not trained in TQM, they don’t understand the language. They don’t understand what you are trying to do. James MacKenzie, Xerox Corp. We’ve got to get everyone-management, assembly workers, accounting, human resources-thinking of HSE issues as a component of the quality improve- ment process. Once we break down the mental obstacles, the fit of HSE issues into quality will become obvious. Ann Smith, Allied-Signal Environmental Services, Inc. zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA zyxwvutsrqponmlkjihgfedcbaZYXWVUTSRQPONMLKJIHGFEDCBA A) Management understanding and commitment. B) Developing Pay-Back (Cost of Quality) Analysis. C) Time for Training, Quality Tools. Team Facilitation, QFD (Qualified Function Deployment), QPD (Quality Policy Deployment), etc. and their applica- tion to Environmental Issues. Thomas Davis, AT&T The major barriers are not knowing what TQM is and how to apply it, the inability to easily translate the methods used successfully in manufacturing to other types of work, and, not least, the human quality of not liking to change one’s habitual way of working. Alvin Morris, U