WGU C715 Organizational Behavior
Exam Comprehensive Study Guide |
Latest 2024/2025
Deviant workplace behavior - Correct Answer - Voluntary behavior that
violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial
behavior or workplace incivility.
Status Characteristics Theory - Correct Answer - A theory that states that
differences in status characteristics create status hierarchies within groups.
3 sources of Status Characteristics Theory - Correct Answer - 1.) The
power a person wields over others 2.) A person's ability to contribute to a
group's goals 3.) An individual's personal characteristics.
The power a person wields over others - Correct Answer - Because they
likely control the group's resources, people who control the outcomes tend
to be perceived as high status.
,A person's ability to contribute to a group's goals - Correct Answer -
People whose contributions are critical to the group's success tend to have
high status.
An individual's personal characteristics - Correct Answer - Someone
whose personal characteristics are positively valued by the group (good
looks, intelligence, money, or a friendly personality) typically has higher
status than someone with fewer valued attributes.
Social Loafing - Correct Answer - The tendency for individuals to expend
less effort when working collectively than when working individually.
groupthink - Correct Answer - A phenomenon in which the norm for
consensus overrides the realistic appraisal of alternative courses of action.
groupshift - Correct Answer - A phenomenon where an individual's beliefs
or actions become more extreme due to being a member of a group, as
there is less risk when acting as a group member instead of acting
individually.
normal grouping technique - Correct Answer - A group decision-making
method in which individual members meet face to face to pool their
judgments in a systematic but independent fashion.
, traditional view of conflict - Correct Answer - The belief that all conflict is
harmful and must be avoided.
interactionist view of conflict - Correct Answer - The belief that conflict is
not only a positive force in a group but also an absolute necessity for a
group to perform effectively.
functional conflict - Correct Answer - Conflict that supports the goals of the
group and improves its performance.
dysfunctional conflict - Correct Answer - Conflict that hinders group
performance.
task conflict - Correct Answer - Conflict over content and goals of the
work.
relationship conflict - Correct Answer - Conflict based on interpersonal
relationships
process conflict - Correct Answer - Conflict over how work gets done.
Exam Comprehensive Study Guide |
Latest 2024/2025
Deviant workplace behavior - Correct Answer - Voluntary behavior that
violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial
behavior or workplace incivility.
Status Characteristics Theory - Correct Answer - A theory that states that
differences in status characteristics create status hierarchies within groups.
3 sources of Status Characteristics Theory - Correct Answer - 1.) The
power a person wields over others 2.) A person's ability to contribute to a
group's goals 3.) An individual's personal characteristics.
The power a person wields over others - Correct Answer - Because they
likely control the group's resources, people who control the outcomes tend
to be perceived as high status.
,A person's ability to contribute to a group's goals - Correct Answer -
People whose contributions are critical to the group's success tend to have
high status.
An individual's personal characteristics - Correct Answer - Someone
whose personal characteristics are positively valued by the group (good
looks, intelligence, money, or a friendly personality) typically has higher
status than someone with fewer valued attributes.
Social Loafing - Correct Answer - The tendency for individuals to expend
less effort when working collectively than when working individually.
groupthink - Correct Answer - A phenomenon in which the norm for
consensus overrides the realistic appraisal of alternative courses of action.
groupshift - Correct Answer - A phenomenon where an individual's beliefs
or actions become more extreme due to being a member of a group, as
there is less risk when acting as a group member instead of acting
individually.
normal grouping technique - Correct Answer - A group decision-making
method in which individual members meet face to face to pool their
judgments in a systematic but independent fashion.
, traditional view of conflict - Correct Answer - The belief that all conflict is
harmful and must be avoided.
interactionist view of conflict - Correct Answer - The belief that conflict is
not only a positive force in a group but also an absolute necessity for a
group to perform effectively.
functional conflict - Correct Answer - Conflict that supports the goals of the
group and improves its performance.
dysfunctional conflict - Correct Answer - Conflict that hinders group
performance.
task conflict - Correct Answer - Conflict over content and goals of the
work.
relationship conflict - Correct Answer - Conflict based on interpersonal
relationships
process conflict - Correct Answer - Conflict over how work gets done.
