Business and
Professional
Communication By Kory
Floyd,2024,2e
(Instructor Manual All
Chapters, 100% Original
Verified, A+ Grade)
,Chapter 1
Communicating for Professional Success
Learning Objectives
LO1.1: Summarize the six principles of communication.
LO1.2: Describe the principal elements of communication.
LO1.3: Illustrate the principles of effective communication in professional networks.
LO1.4: Explain credibility and identify the communication skills it embodies.
LO1.5: Summarize the characteristics of competent communicators.
Connect Exercises
Explicit versus Implicit Rules of Communication
Understanding the Communication Process
Formal versus Informal Networks
Communicating with Credibility
Speaking Up When Faced with an Ethical Dilemma
Understanding the Communication Process in a Disagreement
01-2
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
, Instructor's Manual for Business and Professional Communication 2e
Chapter Outline
SLIDE 1-1
Chapter One
Communicating for Professional Success
SLIDE 1-2
LO1.1: Summarize six principles of
communication.
LO1.2: Describe the principal elements of
communication.
LO1.3: Illustrate the principles of effective
communication in professional networks.
LO1.4: Explain credibility and identify the
communication skills it embodies.
LO1.5: Summarize the characteristics of
competent communicators.
SLIDE 1-3
To understand how communication works, it is
helpful to consider six key principles that shape
the way we think about communication in our
personal and professional lives.
01-3
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
, Instructor's Manual for Business and Professional Communication 2e
SLIDE 1-4
Relational needs are our needs to form and
maintain personal and professional
relationships. Identity needs are our needs to
shape the way we portray ourselves to others.
Informational needs are our needs to gather
information. Instrumental needs are our
practical, everyday needs.
SLIDE 1-5
Explicit rules are rules that have been clearly
articulated, whereas implicit rules are rules that
almost everyone in a certain social group knows
and follows, even though no one has formally
expressed them.
SLIDE 1-6
Verbal communication is the use of words to
communicate. Words are the building blocks of
language, a structured system of symbols used
for communicating meaning. Many of the
messages we exchange with others take the
form of nonverbal communication, those
behaviors and characteristics that convey
meaning without the use of words.
01-4
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
Professional
Communication By Kory
Floyd,2024,2e
(Instructor Manual All
Chapters, 100% Original
Verified, A+ Grade)
,Chapter 1
Communicating for Professional Success
Learning Objectives
LO1.1: Summarize the six principles of communication.
LO1.2: Describe the principal elements of communication.
LO1.3: Illustrate the principles of effective communication in professional networks.
LO1.4: Explain credibility and identify the communication skills it embodies.
LO1.5: Summarize the characteristics of competent communicators.
Connect Exercises
Explicit versus Implicit Rules of Communication
Understanding the Communication Process
Formal versus Informal Networks
Communicating with Credibility
Speaking Up When Faced with an Ethical Dilemma
Understanding the Communication Process in a Disagreement
01-2
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
, Instructor's Manual for Business and Professional Communication 2e
Chapter Outline
SLIDE 1-1
Chapter One
Communicating for Professional Success
SLIDE 1-2
LO1.1: Summarize six principles of
communication.
LO1.2: Describe the principal elements of
communication.
LO1.3: Illustrate the principles of effective
communication in professional networks.
LO1.4: Explain credibility and identify the
communication skills it embodies.
LO1.5: Summarize the characteristics of
competent communicators.
SLIDE 1-3
To understand how communication works, it is
helpful to consider six key principles that shape
the way we think about communication in our
personal and professional lives.
01-3
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
, Instructor's Manual for Business and Professional Communication 2e
SLIDE 1-4
Relational needs are our needs to form and
maintain personal and professional
relationships. Identity needs are our needs to
shape the way we portray ourselves to others.
Informational needs are our needs to gather
information. Instrumental needs are our
practical, everyday needs.
SLIDE 1-5
Explicit rules are rules that have been clearly
articulated, whereas implicit rules are rules that
almost everyone in a certain social group knows
and follows, even though no one has formally
expressed them.
SLIDE 1-6
Verbal communication is the use of words to
communicate. Words are the building blocks of
language, a structured system of symbols used
for communicating meaning. Many of the
messages we exchange with others take the
form of nonverbal communication, those
behaviors and characteristics that convey
meaning without the use of words.
01-4
© McGraw Hill LLC. All rights reserved. No reproduction or distribution without the prior written consent of McGraw Hill LLC.
