IAED ETC CERTIFICATION 2024 EXAM ACTUAL
EXAM COMPLETE 150 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
In order to become a successful emergency telecommunicator, a combination of the
following is required: - ANSWERTraining and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that
field unit to locate, notify, and coordinate the additional resources. - ANSWERFalse
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or
revoking the certifications of those who fail to agree to, or uphold, these standards. -
ANSWERTrue
When faced with an ethical dilemma in the communication center, the ETC should first:
- ANSWERFollow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANSWERProtocol
The three "P's" refer to: - ANSWERProtocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: -
ANSWERWiFi
Cell phone networks are divided into specific areas called cells, each with its own: -
ANSWERAntenna
True or False: Prior to the development of emergency number technology, either the
caller or the operator had to try to figure out which agency or department emergency
calls should go to, based on the callers location. - ANSWERTrue
What does the acronym TDD stand for? - ANSWERTelecommunications device for the
deaf
What does the acronym VoIP stand for? - ANSWERVoice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called" - ANSWERALI (automatic
location identification)
, What does the acronym CAD stand for? - ANSWERComputer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless
technology - ANSWERTrue
In the context of the communication process, the "medium" is: - ANSWERHow the
message is conveyed
True or False: In the context of the communication process, "noise" can occur when you
are thinking about something else and essentially blocking out most or all of an
incoming message. - ANSWERTrue
Diction refers to: - ANSWERThe choice of words and phrases used to communicate
True or False: It is good practice for ETCs to try to impress callers by using specialized
language: - ANSWERFalse
True or False: Active listening requires the ETC to tune out distractions and focus on
the caller's message. - ANSWERTrue
ETCs are morally, and in many cases legally, obligated to: - ANSWEREnsure
confidentiality of intimate/sensitive information about the caller/patient/victim
True or False: Explaining to a caller what is happening and why should be avoided
because it wastes valuable time and increases response times. - ANSWERFalse
Given any specific type of incident, there must be no difference in: - ANSWERThe level
of service that each calltaker in the agency provides
A ____________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help. - ANSWERFourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: - ANSWERAsk the caller to repeat the information
True or False: For the caller, the perceived response time is often not as long as the
actual response time. - ANSWERFalse
The two basic types of customers with whom emergency telecommunicators must
interact are: - ANSWERInternal and External
True or False: Public trust is fragile and can be severely impaired by one negative
experience. - ANSWERTrue
EXAM COMPLETE 150 QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
In order to become a successful emergency telecommunicator, a combination of the
following is required: - ANSWERTraining and temperament
True or False: If a field unit needs a certain type of assistance, it is usually up to that
field unit to locate, notify, and coordinate the additional resources. - ANSWERFalse
True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or
revoking the certifications of those who fail to agree to, or uphold, these standards. -
ANSWERTrue
When faced with an ethical dilemma in the communication center, the ETC should first:
- ANSWERFollow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - ANSWERProtocol
The three "P's" refer to: - ANSWERProtocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: -
ANSWERWiFi
Cell phone networks are divided into specific areas called cells, each with its own: -
ANSWERAntenna
True or False: Prior to the development of emergency number technology, either the
caller or the operator had to try to figure out which agency or department emergency
calls should go to, based on the callers location. - ANSWERTrue
What does the acronym TDD stand for? - ANSWERTelecommunications device for the
deaf
What does the acronym VoIP stand for? - ANSWERVoice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called" - ANSWERALI (automatic
location identification)
, What does the acronym CAD stand for? - ANSWERComputer-aided dispatch
The total number of emergency calls has increased dramatically due to wireless
technology - ANSWERTrue
In the context of the communication process, the "medium" is: - ANSWERHow the
message is conveyed
True or False: In the context of the communication process, "noise" can occur when you
are thinking about something else and essentially blocking out most or all of an
incoming message. - ANSWERTrue
Diction refers to: - ANSWERThe choice of words and phrases used to communicate
True or False: It is good practice for ETCs to try to impress callers by using specialized
language: - ANSWERFalse
True or False: Active listening requires the ETC to tune out distractions and focus on
the caller's message. - ANSWERTrue
ETCs are morally, and in many cases legally, obligated to: - ANSWEREnsure
confidentiality of intimate/sensitive information about the caller/patient/victim
True or False: Explaining to a caller what is happening and why should be avoided
because it wastes valuable time and increases response times. - ANSWERFalse
Given any specific type of incident, there must be no difference in: - ANSWERThe level
of service that each calltaker in the agency provides
A ____________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge but was asked or told by someone else to
summon help. - ANSWERFourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC: - ANSWERAsk the caller to repeat the information
True or False: For the caller, the perceived response time is often not as long as the
actual response time. - ANSWERFalse
The two basic types of customers with whom emergency telecommunicators must
interact are: - ANSWERInternal and External
True or False: Public trust is fragile and can be severely impaired by one negative
experience. - ANSWERTrue
