Pro Serve AGLC Study Questions and Correct Answers

Licensed premises owners responsible for directly managing a licensed premise, their managers and supervisors Public resale commercial and community special event licensee managers and supervisors Security security company owners, managers, and supervisors who work for licensee or have contact to provide security for licensee Liquor sale liquor store retailers or third party agents acting on their behalf and drink ticket sellers. Liquor service bartenders, servers, gresters, hosts, drivers, operators, attendants. Liquor manufacturing staff and production staff emplyed at facilities that manufactor liquor. Primary service providers work in positions that are connected with liquor service, sales, or delivery. The have direct contact with costumers Secondary service providers do not sell or serve liquor themselves, but they do work where liquor is sold or served. They usually do not have direct contact with customers or guests. Duty of care you have an obligation to ensure liquor is sold, served or delivered in safe and responsible ways. You must make sure that no one is hurt because of the way you've done your job. Duty of care when following laws and policies to do business or have an event. When licensee staff report a problem with someone who may be intoxicated by liquor or a drug. To help staff or volunteers to slow liquor service as needed, and to stop or refuse liquor service to people who appear intoxicated. To help staff or volunteers respond to situations caused by customers' problem behavior or guests who may be intoxicated. To step in with a customer or guest who appears intoxicated but insists on driving. Training staff to make sure that liquor is not sold, served or given to minors. Duty of care for workers a customer or guest appears intoxicated when entering your place of work or the special event you're volunteering at.