NUR2158 MODULE 8 WRITTEN ASSIGNMENT THE CASE OF
MRS G CLIENT CENTRED COMMUNICATION ANSWERS
UPDATED 2022
Patients' confidential medical information should NOT be sent by fax unless
absolutely necessary. - ANSWER: True
Which of these characteristics of written communications reflect positively on a
medical practice? - ANSWER: All of the above
What is a characteristic of e-mail? - ANSWER: It can easily be replied to or forwarded
to others.
What is a permanent written communication that results from transforming oral
information or a written draft? - ANSWER: A transcription
What describes an automatic spelling and grammar checker? - ANSWER: It may not
find every error.
What step of the writing process involves printing or e-mailing the final copy of a
written communication? - ANSWER: Publishing
How should the draft of a written communication be created? - ANSWER:
Typewritten using a computer and word processing software
What is the first step of the writing process? - ANSWER: Prewriting
What is a draft? - ANSWER: The rough copy of a written communication
What coursework may medical transcriptionists complete? - ANSWER: All of the
above
When directed to patients, what terminology should written communications use? -
ANSWER: Lay terms
Before sending a letter to a patient, Zachary notices a punctuation error and a
spelling error. What should Zachary do? - ANSWER: Correct the errors before
sending the letter
Which step of the writing process deals with improving the content, or message, of a
written communication? - ANSWER: Revising
What does the writing process help people do? - ANSWER: All of the above
, What kind of written communications do medical office assistants prepare? -
ANSWER: Those that manage the affairs of the office
What is the first step in transcription? - ANSWER: A physician dictates, or speaks,
information.
Using an electronic portfolio, memos and letters can be used over and over again
without having to be retyped. - ANSWER: True
How is e-mail sent? - ANSWER: From one computer to another computer
What is the correct order for the writing process? - ANSWER: Prewriting, drafting,
revising, editing, and publishing
A few errors in grammar, punctuation, capitalization, and spelling are acceptable
when creating a written communication in a medical office. - ANSWER: False
Which of these items is used to communicate with people outside of a medical
practice? - ANSWER: Business letters
What is prewriting? - ANSWER: Organizing a written communication logically
A fax is a communication that is sent from one computer to another computer. -
ANSWER: False
If you are sending a business letter, which of the following would you include in the
inside address? - ANSWER: The person's name and firm receiving the letter
Letterhead stationery is used for the first page of a business letter. - ANSWER: True
How should the sender's initials be included on a memo? - ANSWER: They should be
handwritten.
Business letters always have a subject line. - ANSWER: False
What must continuation pages of a business letter include? - ANSWER: A heading
What should be copied and filed? - ANSWER: Business letters that are sent to people
outside of a medical practice
What size is standard business-sized paper? - ANSWER: 8 1/2 X 11 inches
Form letters are created for a specific receiver. - ANSWER: False
What style of business letter has all of the lines beginning at the left margin? -
ANSWER: Block
MRS G CLIENT CENTRED COMMUNICATION ANSWERS
UPDATED 2022
Patients' confidential medical information should NOT be sent by fax unless
absolutely necessary. - ANSWER: True
Which of these characteristics of written communications reflect positively on a
medical practice? - ANSWER: All of the above
What is a characteristic of e-mail? - ANSWER: It can easily be replied to or forwarded
to others.
What is a permanent written communication that results from transforming oral
information or a written draft? - ANSWER: A transcription
What describes an automatic spelling and grammar checker? - ANSWER: It may not
find every error.
What step of the writing process involves printing or e-mailing the final copy of a
written communication? - ANSWER: Publishing
How should the draft of a written communication be created? - ANSWER:
Typewritten using a computer and word processing software
What is the first step of the writing process? - ANSWER: Prewriting
What is a draft? - ANSWER: The rough copy of a written communication
What coursework may medical transcriptionists complete? - ANSWER: All of the
above
When directed to patients, what terminology should written communications use? -
ANSWER: Lay terms
Before sending a letter to a patient, Zachary notices a punctuation error and a
spelling error. What should Zachary do? - ANSWER: Correct the errors before
sending the letter
Which step of the writing process deals with improving the content, or message, of a
written communication? - ANSWER: Revising
What does the writing process help people do? - ANSWER: All of the above
, What kind of written communications do medical office assistants prepare? -
ANSWER: Those that manage the affairs of the office
What is the first step in transcription? - ANSWER: A physician dictates, or speaks,
information.
Using an electronic portfolio, memos and letters can be used over and over again
without having to be retyped. - ANSWER: True
How is e-mail sent? - ANSWER: From one computer to another computer
What is the correct order for the writing process? - ANSWER: Prewriting, drafting,
revising, editing, and publishing
A few errors in grammar, punctuation, capitalization, and spelling are acceptable
when creating a written communication in a medical office. - ANSWER: False
Which of these items is used to communicate with people outside of a medical
practice? - ANSWER: Business letters
What is prewriting? - ANSWER: Organizing a written communication logically
A fax is a communication that is sent from one computer to another computer. -
ANSWER: False
If you are sending a business letter, which of the following would you include in the
inside address? - ANSWER: The person's name and firm receiving the letter
Letterhead stationery is used for the first page of a business letter. - ANSWER: True
How should the sender's initials be included on a memo? - ANSWER: They should be
handwritten.
Business letters always have a subject line. - ANSWER: False
What must continuation pages of a business letter include? - ANSWER: A heading
What should be copied and filed? - ANSWER: Business letters that are sent to people
outside of a medical practice
What size is standard business-sized paper? - ANSWER: 8 1/2 X 11 inches
Form letters are created for a specific receiver. - ANSWER: False
What style of business letter has all of the lines beginning at the left margin? -
ANSWER: Block
