Test Bank For Complete A+ Guide to IT
Hardware and Software: CompTIA A+ Exams
220-1101 & 220-1102 9th Edition All Chapters
1. Which desktop computer component holds memory, ports, and, optionally,
expansion slots?[ power supply | display | processor | motherboard ] -
ANSWER>>1. Motherboard
1. You are investigating why a Dell desktop computer reboots randomly after
several hours of operation. Which search parameters would produce the best
results?
a. Dell "reboot" OR "reload"
b. Dell computer
c. Dell intermittent (reboot OR reload)
d. Desktop computer reboot reload hours operation - ANSWER>>1. C Dell
intermittent (reboot OR reload)
1. Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ] -
ANSWER>>1. Gigabyte
Which components are output devices? (Select all that apply.)
[ display | keyboard | mouse | printer | speakers ] - ANSWER>>1.
Which computer component converts AC to DC and distributes DC to internal
computer components? [ power supply | motherboard | processor | BIOS ] -
ANSWER>>1. Display, printer, speakers
1. Which scenario contains an example of active listening?
a. A technician is listening to a customer describe a display problem. The person is
upset and in a panic because of an impending deadline. The technician interrupts
the customer to calm the customer down. The technician then proceeds to ask
,the customer closed questions to guide the customer through the
troubleshooting process.
b. A technician shows he is paying attention to the customer by documenting the
facts given by the customer.
c. A technician stares at the customer intently to show the customer that he is
listening to the customer.
d. A technician is listening to someone explain a printer problem. The technician
follows the person to the printer so the person can show and explain what is
happening with the printer. - ANSWER>>1. Power supply
1. What device allows two computers to share the same displays, keyboard, and
mouse?[ RAM | adapter | KVM switch | processor ] - ANSWER>>1. D KVM switch
1. Which components are end user storage devices? (Select all that apply.)
[ optical drive | display | BIOS | hard drive | motherboard ] - ANSWER>>1. Optical
drive and hard drive
1. What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ] - ANSWER>>1. RAM
List one way to easily and quickly identify the purpose of a particular adapter
installed in a computer. - ANSWER>>1. Look at the port(s) on the adapter and/or
trace the attached cable to a device.
1. Which household supply would be appropriate when cleaning a keyboard?
a. Upright vacuum
b. Damp, lint-free cloth
c. Bleach
d. Glass cleaner - ANSWER>>1. B Damp, lint-free cloth
1. A technician has been told that a keyboard is not responding at all. What can
the technician do quickly to determine whether that is true?
a. Press the Caps Lock key to see whether a light illuminates.
, b. Replace the keyboard.
c. Move the cable to a different port.
d. Replace the port. - ANSWER>>1. A Press the Caps Lock key to see whether a
light illuminates.
1. [ True or False ] You should remove jewelry before working in PCs and devices. -
ANSWER>>Press the Caps Lock key to see whether a light illuminates.
1. IT technicians are frequently required to lift up to ___ pounds in the normal
course of a day's work. [ 10 | 20 | 30 | 50 | 75 ] - ANSWER>>1. 50
1. What component controls the boot process and locates an operating system
used to boot the system? [ RAM | BIOS | CPU | hard drive ] - ANSWER>>1. BIOS
1. Why should a technician be able to use a tool such as the Windows Snipping
Tool?
a. To be able to remove sections of text
b. To be able to put things in the computer's clipboard
c. To be able to erase lines in a PDF document
d. To be able to capture what is on the screen - ANSWER>>1. D To be able to
capture what is on the screen
List one operating system. - ANSWER>>Windows, Linux, Red Hat, Chrome, and OS
X.
1. [ True or False ] If someone is typing in Notepad and the power goes off to the
computer, the information is saved in RAM automatically and will be available
once the computer is powered on again. - ANSWER>>1. False; RAM is volatile.
(The contents are gone when power is removed from the computer.)
1. Adapters are installed into _____. [ RAM slots | the power supply | expansion
slots | the hard drive ] - ANSWER>>1. Expansion slots
Hardware and Software: CompTIA A+ Exams
220-1101 & 220-1102 9th Edition All Chapters
1. Which desktop computer component holds memory, ports, and, optionally,
expansion slots?[ power supply | display | processor | motherboard ] -
ANSWER>>1. Motherboard
1. You are investigating why a Dell desktop computer reboots randomly after
several hours of operation. Which search parameters would produce the best
results?
a. Dell "reboot" OR "reload"
b. Dell computer
c. Dell intermittent (reboot OR reload)
d. Desktop computer reboot reload hours operation - ANSWER>>1. C Dell
intermittent (reboot OR reload)
1. Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ] -
ANSWER>>1. Gigabyte
Which components are output devices? (Select all that apply.)
[ display | keyboard | mouse | printer | speakers ] - ANSWER>>1.
Which computer component converts AC to DC and distributes DC to internal
computer components? [ power supply | motherboard | processor | BIOS ] -
ANSWER>>1. Display, printer, speakers
1. Which scenario contains an example of active listening?
a. A technician is listening to a customer describe a display problem. The person is
upset and in a panic because of an impending deadline. The technician interrupts
the customer to calm the customer down. The technician then proceeds to ask
,the customer closed questions to guide the customer through the
troubleshooting process.
b. A technician shows he is paying attention to the customer by documenting the
facts given by the customer.
c. A technician stares at the customer intently to show the customer that he is
listening to the customer.
d. A technician is listening to someone explain a printer problem. The technician
follows the person to the printer so the person can show and explain what is
happening with the printer. - ANSWER>>1. Power supply
1. What device allows two computers to share the same displays, keyboard, and
mouse?[ RAM | adapter | KVM switch | processor ] - ANSWER>>1. D KVM switch
1. Which components are end user storage devices? (Select all that apply.)
[ optical drive | display | BIOS | hard drive | motherboard ] - ANSWER>>1. Optical
drive and hard drive
1. What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ] - ANSWER>>1. RAM
List one way to easily and quickly identify the purpose of a particular adapter
installed in a computer. - ANSWER>>1. Look at the port(s) on the adapter and/or
trace the attached cable to a device.
1. Which household supply would be appropriate when cleaning a keyboard?
a. Upright vacuum
b. Damp, lint-free cloth
c. Bleach
d. Glass cleaner - ANSWER>>1. B Damp, lint-free cloth
1. A technician has been told that a keyboard is not responding at all. What can
the technician do quickly to determine whether that is true?
a. Press the Caps Lock key to see whether a light illuminates.
, b. Replace the keyboard.
c. Move the cable to a different port.
d. Replace the port. - ANSWER>>1. A Press the Caps Lock key to see whether a
light illuminates.
1. [ True or False ] You should remove jewelry before working in PCs and devices. -
ANSWER>>Press the Caps Lock key to see whether a light illuminates.
1. IT technicians are frequently required to lift up to ___ pounds in the normal
course of a day's work. [ 10 | 20 | 30 | 50 | 75 ] - ANSWER>>1. 50
1. What component controls the boot process and locates an operating system
used to boot the system? [ RAM | BIOS | CPU | hard drive ] - ANSWER>>1. BIOS
1. Why should a technician be able to use a tool such as the Windows Snipping
Tool?
a. To be able to remove sections of text
b. To be able to put things in the computer's clipboard
c. To be able to erase lines in a PDF document
d. To be able to capture what is on the screen - ANSWER>>1. D To be able to
capture what is on the screen
List one operating system. - ANSWER>>Windows, Linux, Red Hat, Chrome, and OS
X.
1. [ True or False ] If someone is typing in Notepad and the power goes off to the
computer, the information is saved in RAM automatically and will be available
once the computer is powered on again. - ANSWER>>1. False; RAM is volatile.
(The contents are gone when power is removed from the computer.)
1. Adapters are installed into _____. [ RAM slots | the power supply | expansion
slots | the hard drive ] - ANSWER>>1. Expansion slots
