AHLEI SUPERVISION EXAM QUESTIONS
AHLEI SUPERVISION EXAM QUESTIONS WITH GUARANTEED ACCURATE ANSWERS
|VERIFIED
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ACCURATE ANSWERS✔✔ Organizational goals
Which of the following management principles may be violated when
food servers are also responsible meeting and greeting guests and
bussing their own tables?
A. Division of labor
B. Unity or command
,C. Organizational hierarchy
D. Matching - ACCURATE ANSWERS✔✔ division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front
office manager let three room attendants leave work before the end of
their shift. Which of the following management principles may have
been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good - ACCURATE ANSWERS✔✔ Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or
station assignments they took their complaints directly to the restaurant
manager and not to her. Which of the following management principles
may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ACCURATE ANSWERS✔✔ Organizational
hierarchy
Which of the following best describes the power that an organization
gives to a supervisor to meet organizational goals?
A.Responsibility
,B. Delegation
C. Formal authority
D. Informal authority - ACCURATE ANSWERS✔✔ Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel,
delegated to Bill, the reservations manager, the task of changing room
rates for all future reservations staff and to the central reservations
office. The room rates were never changed. Who should ultimately be
responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ACCURATE ANSWERS✔✔
Elizabeth, the director of sales
Which of the following components of management involves the tasks
involved in motivating, training, evaluating, and disciplining
employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ACCURATE ANSWERS✔✔ Directing
Which of the following components of management involves grouping
similar tasks to create a position to be performed by one person?
, A. Planning
B. Organizing
C. Directing
D. Controlling - ACCURATE ANSWERS✔✔ Organizing
Which of the following components of management involves comparing
actual performance with performance standards to determine if
corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ACCURATE ANSWERS✔✔ Controlling
The results of strategic planning generally include all of the following
except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - ACCURATE ANSWERS✔✔ An operations
budget
Which of the following bridges strategic and operational planning
activities by indicating how an organization will move forward in the
upcoming year toward attaining long-range goals?
A. A vision statement
AHLEI SUPERVISION EXAM QUESTIONS WITH GUARANTEED ACCURATE ANSWERS
|VERIFIED
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ACCURATE ANSWERS✔✔ Organizational goals
Which of the following management principles may be violated when
food servers are also responsible meeting and greeting guests and
bussing their own tables?
A. Division of labor
B. Unity or command
,C. Organizational hierarchy
D. Matching - ACCURATE ANSWERS✔✔ division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front
office manager let three room attendants leave work before the end of
their shift. Which of the following management principles may have
been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good - ACCURATE ANSWERS✔✔ Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or
station assignments they took their complaints directly to the restaurant
manager and not to her. Which of the following management principles
may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ACCURATE ANSWERS✔✔ Organizational
hierarchy
Which of the following best describes the power that an organization
gives to a supervisor to meet organizational goals?
A.Responsibility
,B. Delegation
C. Formal authority
D. Informal authority - ACCURATE ANSWERS✔✔ Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel,
delegated to Bill, the reservations manager, the task of changing room
rates for all future reservations staff and to the central reservations
office. The room rates were never changed. Who should ultimately be
responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ACCURATE ANSWERS✔✔
Elizabeth, the director of sales
Which of the following components of management involves the tasks
involved in motivating, training, evaluating, and disciplining
employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ACCURATE ANSWERS✔✔ Directing
Which of the following components of management involves grouping
similar tasks to create a position to be performed by one person?
, A. Planning
B. Organizing
C. Directing
D. Controlling - ACCURATE ANSWERS✔✔ Organizing
Which of the following components of management involves comparing
actual performance with performance standards to determine if
corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ACCURATE ANSWERS✔✔ Controlling
The results of strategic planning generally include all of the following
except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - ACCURATE ANSWERS✔✔ An operations
budget
Which of the following bridges strategic and operational planning
activities by indicating how an organization will move forward in the
upcoming year toward attaining long-range goals?
A. A vision statement
