COB 300 OPERATIONS TEST 1 QUESTIONS AND
ANSWERS 100% CORRECT
operations management - Answermanagement of systems of processes that create
goods and services
/.processes - Answerconverting inputs to outputs
/.operations manager - Answerwho guides the system through decision making---- has
to make design and operating decisions
/.operations finance marketing - Answer3 functions of business organizations
/.upper management processes - Answergovern operation of the entire organization
/.operational processes - Answercore processes that make up the value stream
/.supporting processes - Answersupport core processes
/.variation - Answercan be disruptive to operations and supply chain processes
:additional costs, delays and shortages, poor quality, inefficient work systems
/.4 sources of variation - Answervariety of goods and services being offered
structural variation in demand
random variation
assignable variation
/.physical model - Answerlooks like real life counterparts
/.schematic model - Answerlooks less like real life than physical model
/.mathematic - Answerlooks nothing like real life
/.ways businesses compete - Answeridentify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
/.competitiveness - Answerhow effectively an organization meets the wants and needs
of customers relative to others that offer similar goods and services
/.mission statement - Answerserves as a basis for organizational goals
ANSWERS 100% CORRECT
operations management - Answermanagement of systems of processes that create
goods and services
/.processes - Answerconverting inputs to outputs
/.operations manager - Answerwho guides the system through decision making---- has
to make design and operating decisions
/.operations finance marketing - Answer3 functions of business organizations
/.upper management processes - Answergovern operation of the entire organization
/.operational processes - Answercore processes that make up the value stream
/.supporting processes - Answersupport core processes
/.variation - Answercan be disruptive to operations and supply chain processes
:additional costs, delays and shortages, poor quality, inefficient work systems
/.4 sources of variation - Answervariety of goods and services being offered
structural variation in demand
random variation
assignable variation
/.physical model - Answerlooks like real life counterparts
/.schematic model - Answerlooks less like real life than physical model
/.mathematic - Answerlooks nothing like real life
/.ways businesses compete - Answeridentify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
/.competitiveness - Answerhow effectively an organization meets the wants and needs
of customers relative to others that offer similar goods and services
/.mission statement - Answerserves as a basis for organizational goals
