WGU C716 Business Communication Study Questions and Answers (Latest Update 2024)
Knowledge and information workers must be able to think critically, make decisions, and - Answers
Communicate information to others
Which of the following statements about global competition is least accurate? - Answers Only medium
and large companies compete globally
Robert must send an e-mail message to a client in turkey. He is carefully selecting his words to ensure
that his Turkish client will understand him. Which part of the communication process? - Answers
Message encoding
As her supervisor explains a new procedure, Rachel nods her head. Her response is - Answers Nonverbal
communication
Differences in frames of reference are especially significant when - Answers Communicating with people
from a different culture
Which of the following statements about communication in today's business organizations is most
accurate? - Answers Web chat is becoming preferred communication channel for online customer
service
Which of the following is informal organizational communication channel? - Answers Employee starts a
blog to share personal work experiences, opinions, and observations
Covering up incidents, abusing sick days, lying to a supervisor, taking credit for others ideas, inflating
grades on resume are all - Answers Workplace distrust
Which of the following is an example of soft skill? - Answers Having good listening proficiency
Organizations form teams because teams are able to respond faster, demonstrate increased
productivity, and - Answers Make better decisions
The most effective groups and teams have members who are willing to - Answers Establish rules and
abide by them
Select the most accurate statement about meetings - Answers Because of the advances in technology
the number of face to face business meetings is declining rapidly
Devon is planning a virtual meeting. What should he do before the meeting to make sure its productive?
- Answers All of these
Which statement about listening is most accurate? - Answers ¾ of high quality communication involves
listening
, Jonathan was just hired as human resource assistant and wants to make a good impression. What
should he do when listening to supervisor? - Answers Show interest by leaning forward and striving for
good eye contact
Select the most accurate statement about eye contact - Answers Communicators consider the eyes to
be the most accurate predictor of a speaker's true feelings and attitude
Which is best advice for sending pro emails on the job? - Answers Use complete sentences proper
punctuation
Which is most accurate about globalization of markets? - Answers China and India have become less
fearful about foreign investment creating huge markets
Most accurate statement about culture - Answers Culture is shaped by attitude learned in childhood and
later internalized in adulthood
Which of the following ethical suggestions does not acknowledge different values but also respect the
need for moral initiative? - Answers Refuse business if options violate your basic values
According to some intercultural experts, the most important attitude in achieving intercultural
competence is. - Answers Supportiveness
In conversation with a Korean who speaks English, Megan discovers that what she has said has not been
understood by him. What should she do? - Answers Accept blame for the misunderstanding and use
simpler language
The best business writing is purposeful, persuasive, audience oriented, and - Answers economical
Jenny is an event planner and is responding to an email request from a client. What should Jenny do
during the second phase of the writing process? - Answers Determine the best organizational pattern for
her reply message to the client
Which of the following is the best wording to avoid racial, ethnic, age, and disability bias? - Answers
AARP membership is open to anyone age 50 or over
You should use strong verbs and concrete nouns to give your reader more information and keep them
interested. Which of the following has the best wording? - Answers The January balance sheet reports a
10 percent decrease in liabilities.
Select the most accurate statement about team writing. - Answers Members of effective teams are
eager to implement their recommendation.
Which of the following statements about team writing is most accurate? - Answers Team members will
usually gather at the beginning of a project to brainstorm
Employee evaluations should contain? - Answers information about specific incidents, such as "working
effectively with a team to produce a ten-page proposal."
Knowledge and information workers must be able to think critically, make decisions, and - Answers
Communicate information to others
Which of the following statements about global competition is least accurate? - Answers Only medium
and large companies compete globally
Robert must send an e-mail message to a client in turkey. He is carefully selecting his words to ensure
that his Turkish client will understand him. Which part of the communication process? - Answers
Message encoding
As her supervisor explains a new procedure, Rachel nods her head. Her response is - Answers Nonverbal
communication
Differences in frames of reference are especially significant when - Answers Communicating with people
from a different culture
Which of the following statements about communication in today's business organizations is most
accurate? - Answers Web chat is becoming preferred communication channel for online customer
service
Which of the following is informal organizational communication channel? - Answers Employee starts a
blog to share personal work experiences, opinions, and observations
Covering up incidents, abusing sick days, lying to a supervisor, taking credit for others ideas, inflating
grades on resume are all - Answers Workplace distrust
Which of the following is an example of soft skill? - Answers Having good listening proficiency
Organizations form teams because teams are able to respond faster, demonstrate increased
productivity, and - Answers Make better decisions
The most effective groups and teams have members who are willing to - Answers Establish rules and
abide by them
Select the most accurate statement about meetings - Answers Because of the advances in technology
the number of face to face business meetings is declining rapidly
Devon is planning a virtual meeting. What should he do before the meeting to make sure its productive?
- Answers All of these
Which statement about listening is most accurate? - Answers ¾ of high quality communication involves
listening
, Jonathan was just hired as human resource assistant and wants to make a good impression. What
should he do when listening to supervisor? - Answers Show interest by leaning forward and striving for
good eye contact
Select the most accurate statement about eye contact - Answers Communicators consider the eyes to
be the most accurate predictor of a speaker's true feelings and attitude
Which is best advice for sending pro emails on the job? - Answers Use complete sentences proper
punctuation
Which is most accurate about globalization of markets? - Answers China and India have become less
fearful about foreign investment creating huge markets
Most accurate statement about culture - Answers Culture is shaped by attitude learned in childhood and
later internalized in adulthood
Which of the following ethical suggestions does not acknowledge different values but also respect the
need for moral initiative? - Answers Refuse business if options violate your basic values
According to some intercultural experts, the most important attitude in achieving intercultural
competence is. - Answers Supportiveness
In conversation with a Korean who speaks English, Megan discovers that what she has said has not been
understood by him. What should she do? - Answers Accept blame for the misunderstanding and use
simpler language
The best business writing is purposeful, persuasive, audience oriented, and - Answers economical
Jenny is an event planner and is responding to an email request from a client. What should Jenny do
during the second phase of the writing process? - Answers Determine the best organizational pattern for
her reply message to the client
Which of the following is the best wording to avoid racial, ethnic, age, and disability bias? - Answers
AARP membership is open to anyone age 50 or over
You should use strong verbs and concrete nouns to give your reader more information and keep them
interested. Which of the following has the best wording? - Answers The January balance sheet reports a
10 percent decrease in liabilities.
Select the most accurate statement about team writing. - Answers Members of effective teams are
eager to implement their recommendation.
Which of the following statements about team writing is most accurate? - Answers Team members will
usually gather at the beginning of a project to brainstorm
Employee evaluations should contain? - Answers information about specific incidents, such as "working
effectively with a team to produce a ten-page proposal."
