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MGT 321 Exam Questions and Answers 100% Pass
A word's denotation refers to its literal, dictionary meaning
a. True b. False - ANSWER ✔✔-True
______ skills are particularly important in today's workplace and crucial to your success in an
organization.
a. Technology
b. Management
c. Writing
d. Cell phone - ANSWER ✔✔-writing
Communication is a linear, static process.
a. True b. False - ANSWER ✔✔-False
The flow of information from managers to their employees is called:
a. lateral communication.
b. upward communication.
c. downward communication.
d. All of these are correct. - ANSWER ✔✔-downward communication
Upward communication refers to the flow of communication from upper-level employees or managers
down to lower-level employees.
a. True b. False - ANSWER ✔✔-False
Created by Grace Amelia © 2025, All Rights Reserved.
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Communication consists of the communication need, sender, message, audience, and:
a. response.
b. writing style.
c. idea.
d. noise level. - ANSWER ✔✔-Response
E-mail and text messaging are useful for:
a. confirming deliveries and sending product alerts.
b. providing fast client contact and advertising a new product or service.
c. sending important information in a meeting and providing instant reminders.
d. All of these are correct. - ANSWER ✔✔-All
Terms such as few, several, some, and as soon as possible may be considered ________ and too broad.
a. precise
b. descriptive
c. action-oriented
d. ambiguous - ANSWER ✔✔-ambiguous
When faced with an ethical decision, you should ask yourself:
a. "Is this action something that others are also guilty of?"
b. "Does my action comply with company policies and guidelines?"
c. "What is best for me?"
Created by Grace Amelia © 2025, All Rights Reserved.
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d. "Is there a chance that someone will find out about my action?" - ANSWER ✔✔-"Does my action
comply with company policies and guidelines?"
Although instant and text messaging are commonly used for business communication today, most
companies avoid using social media.
a. True b. False - ANSWER ✔✔-False
In a business environment, you need to consider ____ consequences of your communication because
anything you write and say may become public if your company is sued or is part of a government
investigation.
a. personal
b. legal
c. embarrassing
d. financial - ANSWER ✔✔-Legal
Communication is the process of sending and receiving verbal as well as nonverbal messages.
a. True b. False - ANSWER ✔✔-True
Examples of environmental noise include:
a. poor acoustics and extreme temperatures.
b. too many meetings and projects.
c. too many e-mails.
d. All of these are correct. - ANSWER ✔✔-poor acoustics and extreme temps
Verbal barriers include:
a. overabstraction, polarization, and inadequate knowledge or vocabulary.
Created by Grace Amelia © 2025, All Rights Reserved.
MGT 321 Exam Questions and Answers 100% Pass
A word's denotation refers to its literal, dictionary meaning
a. True b. False - ANSWER ✔✔-True
______ skills are particularly important in today's workplace and crucial to your success in an
organization.
a. Technology
b. Management
c. Writing
d. Cell phone - ANSWER ✔✔-writing
Communication is a linear, static process.
a. True b. False - ANSWER ✔✔-False
The flow of information from managers to their employees is called:
a. lateral communication.
b. upward communication.
c. downward communication.
d. All of these are correct. - ANSWER ✔✔-downward communication
Upward communication refers to the flow of communication from upper-level employees or managers
down to lower-level employees.
a. True b. False - ANSWER ✔✔-False
Created by Grace Amelia © 2025, All Rights Reserved.
,2|Page
Communication consists of the communication need, sender, message, audience, and:
a. response.
b. writing style.
c. idea.
d. noise level. - ANSWER ✔✔-Response
E-mail and text messaging are useful for:
a. confirming deliveries and sending product alerts.
b. providing fast client contact and advertising a new product or service.
c. sending important information in a meeting and providing instant reminders.
d. All of these are correct. - ANSWER ✔✔-All
Terms such as few, several, some, and as soon as possible may be considered ________ and too broad.
a. precise
b. descriptive
c. action-oriented
d. ambiguous - ANSWER ✔✔-ambiguous
When faced with an ethical decision, you should ask yourself:
a. "Is this action something that others are also guilty of?"
b. "Does my action comply with company policies and guidelines?"
c. "What is best for me?"
Created by Grace Amelia © 2025, All Rights Reserved.
, 3|Page
d. "Is there a chance that someone will find out about my action?" - ANSWER ✔✔-"Does my action
comply with company policies and guidelines?"
Although instant and text messaging are commonly used for business communication today, most
companies avoid using social media.
a. True b. False - ANSWER ✔✔-False
In a business environment, you need to consider ____ consequences of your communication because
anything you write and say may become public if your company is sued or is part of a government
investigation.
a. personal
b. legal
c. embarrassing
d. financial - ANSWER ✔✔-Legal
Communication is the process of sending and receiving verbal as well as nonverbal messages.
a. True b. False - ANSWER ✔✔-True
Examples of environmental noise include:
a. poor acoustics and extreme temperatures.
b. too many meetings and projects.
c. too many e-mails.
d. All of these are correct. - ANSWER ✔✔-poor acoustics and extreme temps
Verbal barriers include:
a. overabstraction, polarization, and inadequate knowledge or vocabulary.
Created by Grace Amelia © 2025, All Rights Reserved.
