WFMS exam 2 pcm - unit quizzes /
discussion boards with verified
answers!
Which of the following statements about leadership is TRUE? - correct answer ✔✔Is a process that
focuses on making changes within organizations
Which of the following best describes a "little l" leader? - correct answer ✔✔A staff pharmacist who uses
his/her influence to convince colleagues to adopt a new method of preparing medications
T/F: Because dealing with change is inevitable for every organization, Leadership is inherently more
important to an organization's success than Management. - correct answer ✔✔false
According to Kotter, which of the following should be the FIRST step taken to create major change in an
organization? - correct answer ✔✔Establish a sense of urgency
Which of the following statement(s) fit(s) the leadership philosophies espoused in Gallup's
StrengthsFinders? - correct answer ✔✔You can be even better at the things that you know you do well
Which of the following is the best example of applying emotional intelligence to decrease emotional
labor? - correct answer ✔✔Displaying empathy for an employee who is struggling with a task
Team building exercises can help leaders improve which of the following five dysfunctions of a team? -
correct answer ✔✔Absence of trust
Which of the following is/are an advantage(s) of an autocratic leadership style? (Note: You may select
one or more than one correct answers) - correct answer ✔✔Allows decisions to be made more quickly
Doug Demerol, Director of Pharmacy at Midwestern Medical Center (MMC), needs to lower medication
expenditures while maintaining the highest quality of patient care. Doug asks Polly Percocet, MMC's
clinical pharmacy coordinator, to develop an IV to PO conversion program to get patients on oral
, medications when possible. Polly is a highly trained clinical pharmacist who has had previous experience
implementing similar programs at other hospitals. How should Doug apply situational leadership to work
with Polly to achieve his goal?
Correct! - correct answer ✔✔Delegate to Polly both the responsibility to establish the program and the
authority to see that it gets done (R4/S4)
Which of the following best describes the political frame of Bohlman and Deal's four-frame model? -
correct answer ✔✔Organizations are composed of coalitions and interest groups
Which of the following indicators of health care quality is most likely to be meaningful to a patient? -
correct answer ✔✔If the provider listened to their concerns
According to Donabedian's paradigm, what needs to be in place for high quality medication use
outcomes to occur? (select one or more than one choices that are correct)
Correct Answer - correct answer ✔✔Drug Information
People
Appropriate medication preparation and dispensing protocols
Patient education and counseling
Assume that you are investigating the cause of a medication error in your pharmacy and would like to
develop strategies to prevent the error from happening again. Using a Systems Theory approach, which
aspect of the medication use system would you be most likely to inspect? - correct answer
✔✔Communication between the nurse calling in the order and the pharmacist receiving the order
A pharmacist develops a series of procedures to detect errors when technicians fill medication carts.
Which of the following best describes this type of quality management activity? - correct answer
✔✔Quality Control
In which step of the Continuous Quality Improvement (CQI) cycle would an investigator develop a list of
all possible interventions which may impact the primary goal or outcome of the study? - correct answer
✔✔methods
Which statement about Lean is false? - correct answer ✔✔Lean can be effectively implemented by
administrators from their offices
discussion boards with verified
answers!
Which of the following statements about leadership is TRUE? - correct answer ✔✔Is a process that
focuses on making changes within organizations
Which of the following best describes a "little l" leader? - correct answer ✔✔A staff pharmacist who uses
his/her influence to convince colleagues to adopt a new method of preparing medications
T/F: Because dealing with change is inevitable for every organization, Leadership is inherently more
important to an organization's success than Management. - correct answer ✔✔false
According to Kotter, which of the following should be the FIRST step taken to create major change in an
organization? - correct answer ✔✔Establish a sense of urgency
Which of the following statement(s) fit(s) the leadership philosophies espoused in Gallup's
StrengthsFinders? - correct answer ✔✔You can be even better at the things that you know you do well
Which of the following is the best example of applying emotional intelligence to decrease emotional
labor? - correct answer ✔✔Displaying empathy for an employee who is struggling with a task
Team building exercises can help leaders improve which of the following five dysfunctions of a team? -
correct answer ✔✔Absence of trust
Which of the following is/are an advantage(s) of an autocratic leadership style? (Note: You may select
one or more than one correct answers) - correct answer ✔✔Allows decisions to be made more quickly
Doug Demerol, Director of Pharmacy at Midwestern Medical Center (MMC), needs to lower medication
expenditures while maintaining the highest quality of patient care. Doug asks Polly Percocet, MMC's
clinical pharmacy coordinator, to develop an IV to PO conversion program to get patients on oral
, medications when possible. Polly is a highly trained clinical pharmacist who has had previous experience
implementing similar programs at other hospitals. How should Doug apply situational leadership to work
with Polly to achieve his goal?
Correct! - correct answer ✔✔Delegate to Polly both the responsibility to establish the program and the
authority to see that it gets done (R4/S4)
Which of the following best describes the political frame of Bohlman and Deal's four-frame model? -
correct answer ✔✔Organizations are composed of coalitions and interest groups
Which of the following indicators of health care quality is most likely to be meaningful to a patient? -
correct answer ✔✔If the provider listened to their concerns
According to Donabedian's paradigm, what needs to be in place for high quality medication use
outcomes to occur? (select one or more than one choices that are correct)
Correct Answer - correct answer ✔✔Drug Information
People
Appropriate medication preparation and dispensing protocols
Patient education and counseling
Assume that you are investigating the cause of a medication error in your pharmacy and would like to
develop strategies to prevent the error from happening again. Using a Systems Theory approach, which
aspect of the medication use system would you be most likely to inspect? - correct answer
✔✔Communication between the nurse calling in the order and the pharmacist receiving the order
A pharmacist develops a series of procedures to detect errors when technicians fill medication carts.
Which of the following best describes this type of quality management activity? - correct answer
✔✔Quality Control
In which step of the Continuous Quality Improvement (CQI) cycle would an investigator develop a list of
all possible interventions which may impact the primary goal or outcome of the study? - correct answer
✔✔methods
Which statement about Lean is false? - correct answer ✔✔Lean can be effectively implemented by
administrators from their offices
