,This document is written by X who declares to take full responsibility for the contents of this
document.
I declare that the text and the work presented in this document is original and that no sources
other than those mentioned in the text and its references have been used in creating it.
The Faculty of Economics and Business is responsible solely for the supervision of comple-
tion of the work, not for the contents.
,
, Abstract
Feedback as a communication medium is essential for employees’ well-being in a company.
Decade-long research focused on how feedback as a general concept can improve job satis-
faction and thereby job performance. Also, specific aspects of feedback were investigated, yet
one aspect – feedback timing – only experienced scarce research. To explore this factor in
more depth, this study investigated the antecedents of feedback timing and its effect on job
satisfaction. Data were collected through a case study that included interviews at a German
HR consultancy firm. Results present numerous emergent feedback timing anteced- ents, yet
the linkage between feedback timing and job satisfaction could not fully be ex- plained.
Further research needs to investigate this relationship further and additionally, validate the
emergent antecedents of feedback timing.
document.
I declare that the text and the work presented in this document is original and that no sources
other than those mentioned in the text and its references have been used in creating it.
The Faculty of Economics and Business is responsible solely for the supervision of comple-
tion of the work, not for the contents.
,
, Abstract
Feedback as a communication medium is essential for employees’ well-being in a company.
Decade-long research focused on how feedback as a general concept can improve job satis-
faction and thereby job performance. Also, specific aspects of feedback were investigated, yet
one aspect – feedback timing – only experienced scarce research. To explore this factor in
more depth, this study investigated the antecedents of feedback timing and its effect on job
satisfaction. Data were collected through a case study that included interviews at a German
HR consultancy firm. Results present numerous emergent feedback timing anteced- ents, yet
the linkage between feedback timing and job satisfaction could not fully be ex- plained.
Further research needs to investigate this relationship further and additionally, validate the
emergent antecedents of feedback timing.
