UNIVERSITY OF MADRAS
B.COM DEGREE EXAMINATION
Semester: ___
Subject: Business Communication
Time: 3 Hours Maximum Marks: 100
PART A - (10 x 2 = 20 Marks)
Answer ALL the questions.
1. Define business communication.
2. List two barriers to effective communication.
3. What are the main components of a business letter?
4. Mention the key difference between sales letters and collection letters.
5. State the importance of clarity in banking correspondence.
6. Differentiate between life insurance and general insurance.
7. What is the role of a company secretary in correspondence?
8. What is the purpose of drafting minutes for a meeting?
9. List two techniques for handling stress interviews.
10. Why is a professional digital profile important?
PART B - (5 x 7 = 35 Marks)
Answer ANY FIVE questions.
11. Explain the significance of effective communication in an organization.
12. What are the barriers to effective communication, and how can they be overcome?
13. Draft a complaint letter regarding defective goods received.
14. Discuss the procedure for handling trade enquiries and orders.
B.COM DEGREE EXAMINATION
Semester: ___
Subject: Business Communication
Time: 3 Hours Maximum Marks: 100
PART A - (10 x 2 = 20 Marks)
Answer ALL the questions.
1. Define business communication.
2. List two barriers to effective communication.
3. What are the main components of a business letter?
4. Mention the key difference between sales letters and collection letters.
5. State the importance of clarity in banking correspondence.
6. Differentiate between life insurance and general insurance.
7. What is the role of a company secretary in correspondence?
8. What is the purpose of drafting minutes for a meeting?
9. List two techniques for handling stress interviews.
10. Why is a professional digital profile important?
PART B - (5 x 7 = 35 Marks)
Answer ANY FIVE questions.
11. Explain the significance of effective communication in an organization.
12. What are the barriers to effective communication, and how can they be overcome?
13. Draft a complaint letter regarding defective goods received.
14. Discuss the procedure for handling trade enquiries and orders.
