Study online at https://quizlet.com/_c3hdj9
1. Describe how staff can prepare for safe & successful interactions with
youth: PREPARING for safe and successful interactions with youth begins with the
Start Smart Skills, which when practiced with confidence can go a long way in
fostering professional relationships with youth:
Maintain the Right Attitude.
Make the Right Actions.
2. Identify components of DJJ's operations that require safe and successful
interactions with youth.: DJJ has developed numerous components of its op-
erations pursuant to statute, rule, manual, and policy to ensure the success of
staff: e.g., background screening, code of conduct, incident reporting, confidentiality
requirement, etc.
3. Describe the general characteristics of youth that affect the way they be-
have.: Cognitively, socially, and emotionally.
4. Describe trauma: The personal experience of violence and victimization includ-
ing sexual abuse, physical abuse, severe neglect, loss, domestic violence, and/or
the witnessing of violence, terrorism, or disasters.
5. Describe the stress response's effect on youth behavior.: A natural reaction
to events that may be difficult, demanding, or threatening. ; "fight, flight, or freeze"
response.
6. 6. Describe the relationship between unmet needs and youth behavior.: -
When there are unmet needs in people's lives, they cannot fully develop cognitively,
socially, and emotionally which in turn affects the way they behave.
7. What is a Trigger?: A trigger is an event that sets of a memory.
8. T or F: 93% of communication is non-verbal and 7% verbal.: True
9. What are the 5 hierarchy of Needs according to Maslow?: Physiology - Things
required to live (food, water, air)
Safety - Shelter. protection
Love & Belonging - Self explanatory
Esteem - To feel good about oneself
Self actualization - To test limits
10. Define Verbal De-escalation: Tactics that are non-physical skills used to pre-
vent a potentially dangerous situation from escalating into a physical confrontation
or injury.
11. Identify the elements of the Crisis Development Model.: Warning Phase:
potential for conflict is increasing.
Escalation Phase: he potential for conflict is now very high.
Crisis Phase: conflict erupts
De-escalation Phase: The staff intervenes and de-escalates the conflict using verbal
and physical techniques (only if danger exists)
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