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1. Anxiety: A noticeable increase or change in behavior
2. Supportive: An empathic, non-judgmental approach attempting to alleviate. (Lis-
tening, take a break)
3. Defensive: Beginning stage of loss of rational. (Belligerent, Challenging)
4. Directive: Staff takes control of the potential escalation. (Timer, Walk)
5. Acting-Out Person: Total loss of control.
6. Nonviolent Crisis Intervention: Restraint is last resort
7. Tension Reduction: Decreases in emotional and physical energy that occurs
after a person acts out, regaining rational.
8. Therapeutic Rapport: Crying, falling asleep, apologizing, hugging.
9. Proxemics: 1 1/2-3 feet space (depends on size, gender, cultural)
10. Paraverval Communication: Tone, Volume, Candance
11. Verbal Escalation Continuum: Question, Refusal, Release, Intimidation, Ten-
sion Reduction
12. Questioning: Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
13. Questioning interventions: give arational response
stick to the topic, ignore the challenge
14. Refusal: non-compliance, loss of rational
15. Refusal Interventions: set limits- First...Then
16. Release: verbal acting out and emotional outburst
17. Release interventions: allow student to act out, remove audience
18. Intimidation: verbal/nonverbal
19. Intimidation Intervention: seek assistance, avoid hands on, take it serious
20. Tension Reduction: A drop in energy, low level defensive
21. Verbal Intervention Techniques: calm, isolate situation, enforce limits, listen,
be aware of non verbal, consistant
22. Empathic Listening: active process to discern what the person is saying.
non-judgmental, undivided attention, listen carefully, allow silence, restate to clarify
23. Unproductive Response: freezing, over reacting, responding inappropriately
24. Productive Response: increase speed in strength, increase awareness, de-
crease reaction time
25. Strike: a weapon coming in contact with a target (hit, kick, throw)
26. Grab: the control or destruction of a part of one's anatomy
27. CPI Principals' of personal safety: Block and Move
28. Precipitating Factors: internal/external cause of acting out-staff has no control
of
, CPI EXAM NEWEST 2025 ACTUAL EXAM ALL QUESTIONS AND CORRECT
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29. Rational Detachment: stay professional, don't take it personal
30. Integrated Experience: the concept the behaviors and attitudes of staff impact
the behaviors and attitudes of those in their care- visa-verse
31. Precipitating factors Can: prevent behaviors, recognize staff is not the case,
avoid becoming the cause.
32. CPI Purpose: Care, Welfare, safety, security of all
33. What is the highest level of the legal hierarchy?: Constitution
34. What governs court procedures in dependency cases and provide content
requirements for petitions?: Florida rules of juvenile procedure
35. This type of evidence is a step away from an eyewitness account and is
less persuasive in court: circumstantial
36. What legal reference provides clarification where there may be ambiguity
on how to apply other laws and gives details necessary to turn principle in
daily reality?: Florida administrative code
37. The adoptions and safe families act of 1997 (ASFA) requires states to do
all of the following: 1. preserve and reunify families
2. place children in a timely manner
3. finalize permanent placement in 12 months
38. The Indian child welfare act (ICWA) states all of the following: 1. counselors
always determine if a child is of American-indian descent
2. the tribe must be notified of emergency removal
3.evidence to support termination of parental rights must be "beyond a reasonable
doubt"
39. Standard of proof: ____ means the evidence must answer almost all of the
questions in the judge's mind: clear and convincing
40. This type of evidence is given by people with specialized knowledge or
experience: expert testimony
41. Any person who knowingly falsifies a record relating to an individual in the
care and custody of a state agency commits a: 3rd degree felony
42. Any person who knowingly falsifies a record that leads to great bodily harm
or death of an individual in the care and custody of a state agency commit
a: 2nd degree felony
43. Standard of proof: ____ means there is more evidence for than against the
point being argued: preponderance of evidence
44. Reporter information cannot be released without the written consent by:-
: the reporter
45. This type of evidence includes objects or things: demonstrative