CTA 148 Quiz Questions With Answers
If your client misses her plane due to a traffic accident, even though she
was not involved, she is covered. - ✔ ✔ TRUE
Your client is covered, under most travel insurance policies, if he is
unable to travel because his employer canceled his vacation. - ✔ ✔
FALSE
If your clients need coverage for additional travel expenses after losing
a passport, money, or travel documents, their policy should include
what kind of insurance? - ✔ ✔ Trip Delay
If you sell 1,000 travel insurance policies at $100 each and earn a 35
percent commission, what is your total commission income? - ✔ ✔
$35,000.00
Pre-existing medical conditions are not covered by travel insurance. -
✔ ✔ FALSE
The benefits of offering insurance for the agent and agency include - ✔
✔ all of the above
If your clients injure themselves before trip departure, their policy
should include - ✔ ✔ trip cancellation/trip interruption insurance.
Medicare does not provide any coverage while you are a passenger on
a cruise ship registered in a foreign country. - ✔ ✔ TRUE
Trip cancellation/trip interruption insurance covers all of the following,
except - ✔ ✔ carrier-caused delays.
, Psychocentric travelers are the first to travel to a new destination. - ✔
✔ False
Successful people have fun at what they are doing. - ✔ ✔ True
The Pareto Principle states that - ✔ ✔ 80% of the work gets done in
20% of the time.
Providing quality service is one of the keys to attracting and retaining
customers. - ✔ ✔ True
Most of the customers who stop doing business with you do so because
of price. - ✔ ✔ False
Selling creates an opportunity to provide service. - ✔ ✔ True
An effective travel sales interaction should be focused on closing the
sale. - ✔ ✔ False
A professional travel agent's primary responsibility is making accurate
reservations and processing travel documents. - ✔ ✔ False
Which of the following would be considered benefits of a business
hotel? - ✔ ✔ In-house audio and video technical team
Offering a rental car to a customer who just made an air reservation is
an example of - ✔ ✔ cross-selling
Customer-focused selling depends primarily on your ability to - ✔ ✔
act as a consultant
Customers usually are more interested in how the travel experience will
benefit them than in the inherent features of the travel products. - ✔
✔ True
If your client misses her plane due to a traffic accident, even though she
was not involved, she is covered. - ✔ ✔ TRUE
Your client is covered, under most travel insurance policies, if he is
unable to travel because his employer canceled his vacation. - ✔ ✔
FALSE
If your clients need coverage for additional travel expenses after losing
a passport, money, or travel documents, their policy should include
what kind of insurance? - ✔ ✔ Trip Delay
If you sell 1,000 travel insurance policies at $100 each and earn a 35
percent commission, what is your total commission income? - ✔ ✔
$35,000.00
Pre-existing medical conditions are not covered by travel insurance. -
✔ ✔ FALSE
The benefits of offering insurance for the agent and agency include - ✔
✔ all of the above
If your clients injure themselves before trip departure, their policy
should include - ✔ ✔ trip cancellation/trip interruption insurance.
Medicare does not provide any coverage while you are a passenger on
a cruise ship registered in a foreign country. - ✔ ✔ TRUE
Trip cancellation/trip interruption insurance covers all of the following,
except - ✔ ✔ carrier-caused delays.
, Psychocentric travelers are the first to travel to a new destination. - ✔
✔ False
Successful people have fun at what they are doing. - ✔ ✔ True
The Pareto Principle states that - ✔ ✔ 80% of the work gets done in
20% of the time.
Providing quality service is one of the keys to attracting and retaining
customers. - ✔ ✔ True
Most of the customers who stop doing business with you do so because
of price. - ✔ ✔ False
Selling creates an opportunity to provide service. - ✔ ✔ True
An effective travel sales interaction should be focused on closing the
sale. - ✔ ✔ False
A professional travel agent's primary responsibility is making accurate
reservations and processing travel documents. - ✔ ✔ False
Which of the following would be considered benefits of a business
hotel? - ✔ ✔ In-house audio and video technical team
Offering a rental car to a customer who just made an air reservation is
an example of - ✔ ✔ cross-selling
Customer-focused selling depends primarily on your ability to - ✔ ✔
act as a consultant
Customers usually are more interested in how the travel experience will
benefit them than in the inherent features of the travel products. - ✔
✔ True
