SDSU BA360 EXAM 1 REVIEW CH 1, 2, 3,
& 4 QUESTIONS & ANSWERS 2025/2026
Which of the following tasks would NOT typically represent an operations management activity
at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - ANSWERSC. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - ANSWERSD. production.
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - ANSWERSD. research and development
,Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - ANSWERSD. sales
A global network of organizations and activities that supply a firm with goods and services is
referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - ANSWERSC. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - ANSWERSA. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
, B. finance
C. operations
D. marketing - ANSWERSC. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - ANSWERSB. staffing
Which of the following OM decisions determines how a good or service is produced and
commits management to specifictechnology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - ANSWERSB. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - ANSWERSC. Frederick W. Taylor.
& 4 QUESTIONS & ANSWERS 2025/2026
Which of the following tasks would NOT typically represent an operations management activity
at Hard Rock Cafe?
A.Preparing an employee schedule
B. receiving a shipment of incoming food ingredients
C. filing a tax return
D. designing an efficient layout - ANSWERSC. filing a tax return
The creation of goods and services is referred to as:
A. Design.
B. Transformation.
C. Formation.
D. production. - ANSWERSD. production.
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. finance/accounting
B. marketing
C. production/operations
D. research and development - ANSWERSD. research and development
,Which of the following activities at an airline is NOT an operations activity?
A. catering
B. flying
C. crew scheduling
D. sales - ANSWERSD. sales
A global network of organizations and activities that supply a firm with goods and services is
referred to as
A. business functions.
B. production.
C. a supply chain.
D. operations management. - ANSWERSC. a supply chain.
Competition in the 21st century is no longer between companies; it is between
A. supply chains.
B. technologies.
C. individuals.
D. countries. - ANSWERSA. supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. research and development
, B. finance
C. operations
D. marketing - ANSWERSC. operations
Which of these is NOT one of the basic functions of the management process?
A. inspecting
B. staffing
C. controlling
D. leading - ANSWERSB. staffing
Which of the following OM decisions determines how a good or service is produced and
commits management to specifictechnology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
C. human resources and job design
D. design of goods and services - ANSWERSB. process and capacity design
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Frederick W. Taylor.
D. Eli Whitney. - ANSWERSC. Frederick W. Taylor.
