Assessor's comments
Assessor
Qualification BTEC Level 3 in IT Michael J Kniveton
name
Unit number and title Unit 11 Systems Analysis & Design Learner name Joseph McCaffery
Start Date 23/09/2019 Deadline 20/10/2019
Assignment title 1 of 2 What Is Systems Analysis?
Overall Grade
QCF Code F/601/7278 Credits 10 Credits
First submission / Date submitted
resubmission?*
Resubmission
authorisation by Lead Date
Internal Verifier*
* All resubmissions must be authorised by the Lead Internal Verifier. Only one resubmission is possible per assignment, providing:
The learner has met initial deadlines set in the assignment, or has met an agreed deadline extension.
The tutor considers that the learner will be able to provide improved evidence without further guidance.
Evidence submitted for assessment has been authenticated and accompanied by a signed and dated declaration of
authenticity by the learner.
**Any resubmission evidence must be submitted within 10 working days of receipt of results of assessment.
Grading criteria Achieved?
P1 Outline the principles of systems analysis
Illustrate the stages of a development life cycle.
P2
Explain the benefits of structured analysis.
P3
M1 Discuss the most appropriate uses of different development life-cycle models
Maths feedback English feedback
Assessor feedback
Action plan
1
,Assessor signature Michael J Kniveton Date
Learner signature Joseph McCaffery Date
2
, Assignment brief
Assignment title What Is Systems Analysis?
The purpose of this unit is to:
Enable learners to gain an understanding of the principles of systems analysis and equip them with the skills
to analyse business requirements and design solutions to meet business needs.
Scenario
A large IT support company currently employs a team of technicians to manage their IT infrastructure and
support their customer support needs. Recently, the company has taken over a similar but smaller
company which also employs technical support staff in the same way. The number of IT technicians is
different in both the companies, but the general structure of both IT support units is the same (figure 1).
Manager
IT
IT Support
Network Supervisor
Supervisor
Network IT IT IT
Technician Technician Technician Technician
Figure 1 Organisational structure chart
Other staff members involved in the IT support provision includes staff representatives from different
departments who constitute an IT user group. This group meets with the IT manager monthly to discuss IT
developments and other issues. In addition, other managers, e.g. Finance, Sales, etc., have staff that need
IT support on specialist software.
The company feels that it needs a centralised IT-based support system that will track, monitor and report
on the progress of problems identified by users across the two sites and external clients to improve the IT
support service. To progress this, they have decided to employ a Systems Analyst to undertake the analysis
and design of a new system. (You).
3
Assessor
Qualification BTEC Level 3 in IT Michael J Kniveton
name
Unit number and title Unit 11 Systems Analysis & Design Learner name Joseph McCaffery
Start Date 23/09/2019 Deadline 20/10/2019
Assignment title 1 of 2 What Is Systems Analysis?
Overall Grade
QCF Code F/601/7278 Credits 10 Credits
First submission / Date submitted
resubmission?*
Resubmission
authorisation by Lead Date
Internal Verifier*
* All resubmissions must be authorised by the Lead Internal Verifier. Only one resubmission is possible per assignment, providing:
The learner has met initial deadlines set in the assignment, or has met an agreed deadline extension.
The tutor considers that the learner will be able to provide improved evidence without further guidance.
Evidence submitted for assessment has been authenticated and accompanied by a signed and dated declaration of
authenticity by the learner.
**Any resubmission evidence must be submitted within 10 working days of receipt of results of assessment.
Grading criteria Achieved?
P1 Outline the principles of systems analysis
Illustrate the stages of a development life cycle.
P2
Explain the benefits of structured analysis.
P3
M1 Discuss the most appropriate uses of different development life-cycle models
Maths feedback English feedback
Assessor feedback
Action plan
1
,Assessor signature Michael J Kniveton Date
Learner signature Joseph McCaffery Date
2
, Assignment brief
Assignment title What Is Systems Analysis?
The purpose of this unit is to:
Enable learners to gain an understanding of the principles of systems analysis and equip them with the skills
to analyse business requirements and design solutions to meet business needs.
Scenario
A large IT support company currently employs a team of technicians to manage their IT infrastructure and
support their customer support needs. Recently, the company has taken over a similar but smaller
company which also employs technical support staff in the same way. The number of IT technicians is
different in both the companies, but the general structure of both IT support units is the same (figure 1).
Manager
IT
IT Support
Network Supervisor
Supervisor
Network IT IT IT
Technician Technician Technician Technician
Figure 1 Organisational structure chart
Other staff members involved in the IT support provision includes staff representatives from different
departments who constitute an IT user group. This group meets with the IT manager monthly to discuss IT
developments and other issues. In addition, other managers, e.g. Finance, Sales, etc., have staff that need
IT support on specialist software.
The company feels that it needs a centralised IT-based support system that will track, monitor and report
on the progress of problems identified by users across the two sites and external clients to improve the IT
support service. To progress this, they have decided to employ a Systems Analyst to undertake the analysis
and design of a new system. (You).
3
