SSG103(2) EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Which of the following is NOT a secondary data source?
Select one:
a. Sales daily records
b. Yearbook
c. Dictionary
d. Almanac
Sales daily records
When a message extends to two or more pages, we should ________________
Select one:
a. not key the page numbers.
b. key the page numbers.
c. begin the text on line 7.
d. place the heading items 10 inches from the top of the sheet.
e. none of the others
key the page numbers
Which of the following report types is also known as a status report?
Select one:
a. Periodic
b. Technical
,c. Unsolicited
d. Progress
Progress
Sara Garrett is requesting information about Hugh Rolle, a candidate for a sales
position at Better Beverages. Sara will improve her chances of getting a thorough
reply if she
Select one:
a. asks questions with racial discrimination
b. asks relevant questions and assures the reader responses will be kept
confidential.
c. asks questions with religious discrimination
d. asks questions which are not relevant to the job requirement
asks relevant questions and assures the reader responses will be kept confidential.
Andrea Swank is responding to a complaint from a customer who claimed he
received poor service at her store. Which of the following statements is the best?
Select one:
a. We appreciate your business and hope you will visit us again soon.
b. Use the enclosed coupon on your next visit to Swanks, where customer
satisfaction is our goal.
c. Again, let me apologize for not giving you the high-quality service
d. We look forward to showing you that your experience was a unique incident.
Use the enclosed coupon on your next visit to Swanks, where customer satisfaction is
our goal.
, Which of the following is NOT a good opening for a persuasive request?
Select one:
a. state or require things directly at the beginning
b. Meeting you at the grand opening of the Ronald McDonald House last week
was a pleasure. (indirect)
c. Are you interested in hiring competent, motivated individuals? (indirect)
d. Your work on the Thompson project was excellent. (indirect)
state or require things directly at the beginning
What is a Gantt chart?
Select one:
a. A time schedule
b. A budget spreadsheet
c. A statistical analysis tool
d. A cluster diagram
A time schedule
You have just joined a newly formed group responsible for developing a recycling
program for your community. At first, group members are uncomfortable working
with strangers. Which of Tuckman's stages of group development is your group
experiencing?
Select one:
a. storming
b. forming
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Which of the following is NOT a secondary data source?
Select one:
a. Sales daily records
b. Yearbook
c. Dictionary
d. Almanac
Sales daily records
When a message extends to two or more pages, we should ________________
Select one:
a. not key the page numbers.
b. key the page numbers.
c. begin the text on line 7.
d. place the heading items 10 inches from the top of the sheet.
e. none of the others
key the page numbers
Which of the following report types is also known as a status report?
Select one:
a. Periodic
b. Technical
,c. Unsolicited
d. Progress
Progress
Sara Garrett is requesting information about Hugh Rolle, a candidate for a sales
position at Better Beverages. Sara will improve her chances of getting a thorough
reply if she
Select one:
a. asks questions with racial discrimination
b. asks relevant questions and assures the reader responses will be kept
confidential.
c. asks questions with religious discrimination
d. asks questions which are not relevant to the job requirement
asks relevant questions and assures the reader responses will be kept confidential.
Andrea Swank is responding to a complaint from a customer who claimed he
received poor service at her store. Which of the following statements is the best?
Select one:
a. We appreciate your business and hope you will visit us again soon.
b. Use the enclosed coupon on your next visit to Swanks, where customer
satisfaction is our goal.
c. Again, let me apologize for not giving you the high-quality service
d. We look forward to showing you that your experience was a unique incident.
Use the enclosed coupon on your next visit to Swanks, where customer satisfaction is
our goal.
, Which of the following is NOT a good opening for a persuasive request?
Select one:
a. state or require things directly at the beginning
b. Meeting you at the grand opening of the Ronald McDonald House last week
was a pleasure. (indirect)
c. Are you interested in hiring competent, motivated individuals? (indirect)
d. Your work on the Thompson project was excellent. (indirect)
state or require things directly at the beginning
What is a Gantt chart?
Select one:
a. A time schedule
b. A budget spreadsheet
c. A statistical analysis tool
d. A cluster diagram
A time schedule
You have just joined a newly formed group responsible for developing a recycling
program for your community. At first, group members are uncomfortable working
with strangers. Which of Tuckman's stages of group development is your group
experiencing?
Select one:
a. storming
b. forming
