6-1 Milestone Two: Change Management Plan
MBA – 687
Southern New Hampshire University
This report will outline a comprehensive change management plan for the U.S. branch of
a Singaporean software solutions provider, focusing on pre-implementation and implementation
phases. The plan addresses vital stakeholders, strategic goals alignment, emerging trends,
organizational systems improvements, team collaboration enhancement strategies, necessary
, leadership behavior changes, selection of a change management model, implementation steps,
mitigation of roadblocks, and measurement of success.
Key Stakeholders for the Change Process
A stakeholder from Singapore Headquarters: Mr. Tan Wei, CEO, who provides
strategic direction, resources, and executive support for the change process.
A stakeholder from the U.S. Branch: Ms. Lisa Chen, Vice President of Operations, oversees
the implementation at the local level, ensuring alignment with headquarters' objectives and
addressing specific branch needs.
Significance of Stakeholders' Roles
Mr. Tan Wei: His endorsement and visible commitment to the change initiatives will
establish credibility and foster employee trust, encouraging buy-in and support.
Ms. Lisa Chen: As a local leader, she can communicate the relevance of the change to the
U.S. branch, address concerns, and facilitate communication between headquarters and the
branch, enhancing acceptance and engagement.
Strategic Goals Alignment:
Strategic Goal: Enhance customer satisfaction by 20% within the next fiscal year.
10:48:10 -06:00
MBA – 687
Southern New Hampshire University
This report will outline a comprehensive change management plan for the U.S. branch of
a Singaporean software solutions provider, focusing on pre-implementation and implementation
phases. The plan addresses vital stakeholders, strategic goals alignment, emerging trends,
organizational systems improvements, team collaboration enhancement strategies, necessary
, leadership behavior changes, selection of a change management model, implementation steps,
mitigation of roadblocks, and measurement of success.
Key Stakeholders for the Change Process
A stakeholder from Singapore Headquarters: Mr. Tan Wei, CEO, who provides
strategic direction, resources, and executive support for the change process.
A stakeholder from the U.S. Branch: Ms. Lisa Chen, Vice President of Operations, oversees
the implementation at the local level, ensuring alignment with headquarters' objectives and
addressing specific branch needs.
Significance of Stakeholders' Roles
Mr. Tan Wei: His endorsement and visible commitment to the change initiatives will
establish credibility and foster employee trust, encouraging buy-in and support.
Ms. Lisa Chen: As a local leader, she can communicate the relevance of the change to the
U.S. branch, address concerns, and facilitate communication between headquarters and the
branch, enhancing acceptance and engagement.
Strategic Goals Alignment:
Strategic Goal: Enhance customer satisfaction by 20% within the next fiscal year.
10:48:10 -06:00
