AHLEI SUPERVISION EXAM (ACTUAL EXAM)
EXAM WITH CORRECT ACTUAL QUESTIONS
AND CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+
Which of the following topics would not typically be covered in collective
bargaining agreements?
A. Grievance procedures
B. Promotions
C. Job openings
D. Profit goals - ANSWERS-Profit goals
Which of the following actions can management take to influence a union
organizing campaign?
A. Explain that, even if the union wins the election, it must still bargain with
management
B. Withhold benefits from union organizers
,C. Ask employees about how they intend to vote
D. Promise benefits to employees who vote against the union - ANSWERS-
Explain that, even if the union wins the election, it must still bargain with
management
All of the following are actions management can take to influence a union
organizing campaign except:
A. Describe the disadvantages of union membership
B. Indicate how management has improved benefits and working conditions
C. Promise benefits to employees who vote against the union
D. Publicize details about the union that employees may not be aware of -
ANSWERS-Promise benefits to employees who vote against the union
When two conflicting parties meet with a third party who reviews the situation
and gives advice on how to resolve the dispute, it is called:
A. Consultation
B. Mediation
C. Arbitration
D. Dictation - ANSWERS-Mediation
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or
station assignments they took their complaints directly to the restaurant
,manager and not to her. Which of the following management principles may
have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ANSWERS-Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - ANSWERS-Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to
Bill, the reservations manager, the task of changing room rates for all future
reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ANSWERS-Elizabeth, the director of sales
, Which of the following components of management involves the tasks involved
in motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANSWERS-Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - ANSWERS-Organizing
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ANSWERS-Organizational goals
EXAM WITH CORRECT ACTUAL QUESTIONS
AND CORRECTLY WELL DEFINED ANSWERS
LATEST ALREADY GRADED A+
Which of the following topics would not typically be covered in collective
bargaining agreements?
A. Grievance procedures
B. Promotions
C. Job openings
D. Profit goals - ANSWERS-Profit goals
Which of the following actions can management take to influence a union
organizing campaign?
A. Explain that, even if the union wins the election, it must still bargain with
management
B. Withhold benefits from union organizers
,C. Ask employees about how they intend to vote
D. Promise benefits to employees who vote against the union - ANSWERS-
Explain that, even if the union wins the election, it must still bargain with
management
All of the following are actions management can take to influence a union
organizing campaign except:
A. Describe the disadvantages of union membership
B. Indicate how management has improved benefits and working conditions
C. Promise benefits to employees who vote against the union
D. Publicize details about the union that employees may not be aware of -
ANSWERS-Promise benefits to employees who vote against the union
When two conflicting parties meet with a third party who reviews the situation
and gives advice on how to resolve the dispute, it is called:
A. Consultation
B. Mediation
C. Arbitration
D. Dictation - ANSWERS-Mediation
Monique, the dining room supervisor at the End Around Restaurant, was
concerned that when servers were unhappy with their work schedules or
station assignments they took their complaints directly to the restaurant
,manager and not to her. Which of the following management principles may
have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ANSWERS-Organizational hierarchy
Which of the following best describes the power that an organization gives to a
supervisor to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - ANSWERS-Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to
Bill, the reservations manager, the task of changing room rates for all future
reservations staff and to the central reservations office. The room rates were
never changed. Who should ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ANSWERS-Elizabeth, the director of sales
, Which of the following components of management involves the tasks involved
in motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANSWERS-Directing
Which of the following components of management involves grouping similar
tasks to create a position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - ANSWERS-Organizing
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ANSWERS-Organizational goals
