Funeral Directing Test 1 Complete
Questions And Answers
First Call CORRECT ANSWERS the request, usually made by surviving family member,
for a funeral home to transfer a deceased from the place of death to the funeral home
and for the funeral home to carry out the wishes of the next of kin regarding funeral
services and disposition.
Phone Calls CORRECT ANSWERS is the most common means of notification
Notification of Death CORRECT ANSWERS Good funeral services begin with
Factors that contribute to the image CORRECT ANSWERS A-Tone of Voice
B- Speed of Questions
C - Dictation
D- Volume
E - Phone Image
F - Salutation
Sympathetic and professional CORRECT ANSWERS The funeral director's tone of
voice should be
overly sad, forlorn,cheerful CORRECT ANSWERS The funeral director's tone of voice
should not be
Name of Funeral Home, and own name CORRECT ANSWERS When answering the
phone at the funeral home, you should state what?
Slower CORRECT ANSWERS The speed of questions and pronunciation should be
slightly
Clear and crisp CORRECT ANSWERS Diction should be
Loud CORRECT ANSWERS Volume of the funeral director's voice should not be too
Name, Location, name of caller, phone of caller, physician, age of deceased CORRECT
ANSWERS During the notification of death call, the funeral home should receive AT
LEAST the following information:
Courtesy and Ethics CORRECT ANSWERS are required when first call comes from
another funeral home.
we will be right there CORRECT ANSWERS Give the caller an estimated time of arrival
but do not say
Questions And Answers
First Call CORRECT ANSWERS the request, usually made by surviving family member,
for a funeral home to transfer a deceased from the place of death to the funeral home
and for the funeral home to carry out the wishes of the next of kin regarding funeral
services and disposition.
Phone Calls CORRECT ANSWERS is the most common means of notification
Notification of Death CORRECT ANSWERS Good funeral services begin with
Factors that contribute to the image CORRECT ANSWERS A-Tone of Voice
B- Speed of Questions
C - Dictation
D- Volume
E - Phone Image
F - Salutation
Sympathetic and professional CORRECT ANSWERS The funeral director's tone of
voice should be
overly sad, forlorn,cheerful CORRECT ANSWERS The funeral director's tone of voice
should not be
Name of Funeral Home, and own name CORRECT ANSWERS When answering the
phone at the funeral home, you should state what?
Slower CORRECT ANSWERS The speed of questions and pronunciation should be
slightly
Clear and crisp CORRECT ANSWERS Diction should be
Loud CORRECT ANSWERS Volume of the funeral director's voice should not be too
Name, Location, name of caller, phone of caller, physician, age of deceased CORRECT
ANSWERS During the notification of death call, the funeral home should receive AT
LEAST the following information:
Courtesy and Ethics CORRECT ANSWERS are required when first call comes from
another funeral home.
we will be right there CORRECT ANSWERS Give the caller an estimated time of arrival
but do not say
