Atlanta Campus
Review of Knowledge
Review of Knowledge (ROK)
Course NR 222
Exam Exam 3
Purpose
The Review of Knowledge (ROK) focuses on course outcomes, unit outcomes and key concepts to enhance
student success on exams. Use this document as a focused guide for study in conjunction with assigned
readings, PowerPoint presentations, and other course resources. Supplement this document by outlining your
own notes from the textbook chapters and place your expanded more detailed notes in the Student Notes
column. This document should NOT be used as a substitute for completing the assigned readings.
Key Concepts Chapter Student Notes
s
Key concepts to All Therapeutic Communication-
review: content • Purposeful, goal-driven interaction between nurse and client
Therapeutic from Unit that establishes caring, healing relationships.
Communication 5, as • Information exchange between the nurse and the client that
What is therapeutic written on is utilized to promote health or aid in treating illness.
communication? Why the NR • Improves patient outcomes and increases patient
will it be important 222 satisfaction.
for you to use Course Components-
therapeutic Calendar • The referent motivates one person to communicate with
communication as a and within another. In a health care setting sights, sounds, sensations,
nurse? What are the Course perceptions, and ideas are examples of cues that initiate the
barriers to therapeutic Syllabus. communication process.
communication? How • The sender is the person who encodes and delivers a
can you overcome message, and the receiver is the person who receives and
these barriers? What decodes the message. The more the sender and receiver
are therapeutic have in common and the closer the relationship, the more
techniques? How can likely they will accurately perceive one another’s meaning
you incorporate these and respond accordingly.
into your • The message is the content of the communication. It
communication with contains verbal and nonverbal expressions of thoughts and
your clients and other feelings. Effective messages are clear, direct, and in
members of the understandable language.
healthcare team? • Communication channels are means of sending and
Consider examples of receiving messages through visual, auditory, and tactile
each. What are non-
senses. Facial expressions send visual messages; spoken
therapeutic
words travel through auditory channels. Touch uses tactile
techniques? How do
channels. Individuals usually understand a message more
Atlanta Campus ROK Form Revised 7.30.16 AH 1
, Atlanta Campus
Review of Knowledge
each of these prevent clearly when the sender uses more channels to send it.
therapeutic • Feedback is the message a receiver receives from the sender.
communication? It indicates whether the receiver understood the meaning of
Consider examples of the sender’s message.
each. • Interpersonal variables are factors within both the sender
and receiver that influence communication. Perception
Communication, provides a uniquely personal view of reality formed by an
Attitudes, & Values individual’s culture, expectations, and experiences. Each
What are the 4 person senses, interprets, and understands events
communication differently.
styles? How is each • The environment is the setting for sender-receiver
defined? Which style interaction. An effective communication setting provides
is best? Consider participants with physical and emotional comfort and safety.
examples of each. • Verbal communication uses spoken or written words. Verbal
How does culture language conveys specific meanings through the
influence combination of words.
communication? How • Communication is unsuccessful if senders and receivers
can you demonstrate cannot translate one another’s words and phrases. When
professionalism, you care for a patient who speaks another language, a
civility, and respect professional interpreter is necessary. Limiting use of
during medical jargon to conversations with other health care team
communication? members improves communication.
Consider examples of • The connotative meaning is the shade or interpretation of
each. What the meaning of a word influenced by the thoughts, feelings,
professional and
or ideas that people have about the word. You need to select
ethical implications
words carefully, avoiding easily misinterpreted words,
apply to
especially when explaining a patient’s medical condition or
communication in the
therapy.
professional setting?
• Conversation is more successful at an appropriate speed or
pace. Speak slowly and enunciate clearly. Talking rapidly,
Therapeutic
using awkward pauses, or speaking slowly and deliberately
Communication
Strategies conveys an unintended message. Long pauses and rapid
What are the phases shifts to another subject give the impression that you are
of the therapeutic hiding the truth. Think before speaking.
relationship? What • Tone of voice dramatically affects the meaning of a message.
occurs during each Be aware of voice tone to avoid sending unintended
phase? Consider messages.
examples of scenarios • Effective communication is simple, brief, and direct.
for each phase. What Repeating important parts of a message also clarifies
factors influence communication.
therapeutic • Timing is critical in communication. Even though a message
communication is clear, poor timing prevents it from being effective.
strategies? Consider Nonverbal Communication- is unconsciously motivated and more
examples of each. accurately indicates a person’s intended meaning more than
spoken words.
Atlanta Campus ROK Form Revised 7.30.16 AH 2
, Atlanta Campus
Review of Knowledge
• Personal appearance
Interprofessional • Posture and gait
Communication • Facial expressions
What is • Eye contact
interprofessional • Gestures
communication? Who • Sounds
is involved? When • Territoriality and personal space
and where is it Metacommunication
appropriate to utilize • Refers to all factors that influence communication.
interprofessional Awareness of influencing factors helps people better
communication? understand what is communicated.
What framework is • Understanding “meaning” or the “underlying
utilized when message” of message
communicating client • Involves interpretation, intuition and perception
information to Potential Barriers
another healthcare • Motivation
provider? What • Stress level
occurs during each • Environment
step? Consider • Financial
examples of during • Values
stage. How can topics • Others
listed within the Therapeutic Communication techniques
therapeutic Nurses make observations by commenting on how the other
communication person looks, sounds, or acts. Stating observations often
concept be applied to
helps a patient communicate without the need for extensive
and even benefit your
questioning, focusing, or clarification.
everyday life?
Empathy is the ability to understand and accept another
person’s reality, accurately perceive feelings, and
communicate this understanding to the other.
Nurses recognize that hope is essential for healing and learn
to communicate a “sense of possibility” to others.
Appropriate encouragement and positive feedback are
important in fostering hope and self-confidence and for
helping people achieve their potential and reach their goals.
Humor is an important but often underused resource in
nursing interactions. It is a coping strategy that can reduce
anxiety and promote positive feelings. Patients use humor to
release tension, cope with fear related to pain and suffering,
communicate a fear or need, or cope with an uncomfortable
or embarrassing situation.
Emotions are subjective feelings that result from one’s
thoughts and perceptions. Feelings are not right, wrong,
good, or bad, although they are pleasant or unpleasant. If
individuals do not express feelings, stress and illness may
worsen.
Atlanta Campus ROK Form Revised 7.30.16 AH 3
Review of Knowledge
Review of Knowledge (ROK)
Course NR 222
Exam Exam 3
Purpose
The Review of Knowledge (ROK) focuses on course outcomes, unit outcomes and key concepts to enhance
student success on exams. Use this document as a focused guide for study in conjunction with assigned
readings, PowerPoint presentations, and other course resources. Supplement this document by outlining your
own notes from the textbook chapters and place your expanded more detailed notes in the Student Notes
column. This document should NOT be used as a substitute for completing the assigned readings.
Key Concepts Chapter Student Notes
s
Key concepts to All Therapeutic Communication-
review: content • Purposeful, goal-driven interaction between nurse and client
Therapeutic from Unit that establishes caring, healing relationships.
Communication 5, as • Information exchange between the nurse and the client that
What is therapeutic written on is utilized to promote health or aid in treating illness.
communication? Why the NR • Improves patient outcomes and increases patient
will it be important 222 satisfaction.
for you to use Course Components-
therapeutic Calendar • The referent motivates one person to communicate with
communication as a and within another. In a health care setting sights, sounds, sensations,
nurse? What are the Course perceptions, and ideas are examples of cues that initiate the
barriers to therapeutic Syllabus. communication process.
communication? How • The sender is the person who encodes and delivers a
can you overcome message, and the receiver is the person who receives and
these barriers? What decodes the message. The more the sender and receiver
are therapeutic have in common and the closer the relationship, the more
techniques? How can likely they will accurately perceive one another’s meaning
you incorporate these and respond accordingly.
into your • The message is the content of the communication. It
communication with contains verbal and nonverbal expressions of thoughts and
your clients and other feelings. Effective messages are clear, direct, and in
members of the understandable language.
healthcare team? • Communication channels are means of sending and
Consider examples of receiving messages through visual, auditory, and tactile
each. What are non-
senses. Facial expressions send visual messages; spoken
therapeutic
words travel through auditory channels. Touch uses tactile
techniques? How do
channels. Individuals usually understand a message more
Atlanta Campus ROK Form Revised 7.30.16 AH 1
, Atlanta Campus
Review of Knowledge
each of these prevent clearly when the sender uses more channels to send it.
therapeutic • Feedback is the message a receiver receives from the sender.
communication? It indicates whether the receiver understood the meaning of
Consider examples of the sender’s message.
each. • Interpersonal variables are factors within both the sender
and receiver that influence communication. Perception
Communication, provides a uniquely personal view of reality formed by an
Attitudes, & Values individual’s culture, expectations, and experiences. Each
What are the 4 person senses, interprets, and understands events
communication differently.
styles? How is each • The environment is the setting for sender-receiver
defined? Which style interaction. An effective communication setting provides
is best? Consider participants with physical and emotional comfort and safety.
examples of each. • Verbal communication uses spoken or written words. Verbal
How does culture language conveys specific meanings through the
influence combination of words.
communication? How • Communication is unsuccessful if senders and receivers
can you demonstrate cannot translate one another’s words and phrases. When
professionalism, you care for a patient who speaks another language, a
civility, and respect professional interpreter is necessary. Limiting use of
during medical jargon to conversations with other health care team
communication? members improves communication.
Consider examples of • The connotative meaning is the shade or interpretation of
each. What the meaning of a word influenced by the thoughts, feelings,
professional and
or ideas that people have about the word. You need to select
ethical implications
words carefully, avoiding easily misinterpreted words,
apply to
especially when explaining a patient’s medical condition or
communication in the
therapy.
professional setting?
• Conversation is more successful at an appropriate speed or
pace. Speak slowly and enunciate clearly. Talking rapidly,
Therapeutic
using awkward pauses, or speaking slowly and deliberately
Communication
Strategies conveys an unintended message. Long pauses and rapid
What are the phases shifts to another subject give the impression that you are
of the therapeutic hiding the truth. Think before speaking.
relationship? What • Tone of voice dramatically affects the meaning of a message.
occurs during each Be aware of voice tone to avoid sending unintended
phase? Consider messages.
examples of scenarios • Effective communication is simple, brief, and direct.
for each phase. What Repeating important parts of a message also clarifies
factors influence communication.
therapeutic • Timing is critical in communication. Even though a message
communication is clear, poor timing prevents it from being effective.
strategies? Consider Nonverbal Communication- is unconsciously motivated and more
examples of each. accurately indicates a person’s intended meaning more than
spoken words.
Atlanta Campus ROK Form Revised 7.30.16 AH 2
, Atlanta Campus
Review of Knowledge
• Personal appearance
Interprofessional • Posture and gait
Communication • Facial expressions
What is • Eye contact
interprofessional • Gestures
communication? Who • Sounds
is involved? When • Territoriality and personal space
and where is it Metacommunication
appropriate to utilize • Refers to all factors that influence communication.
interprofessional Awareness of influencing factors helps people better
communication? understand what is communicated.
What framework is • Understanding “meaning” or the “underlying
utilized when message” of message
communicating client • Involves interpretation, intuition and perception
information to Potential Barriers
another healthcare • Motivation
provider? What • Stress level
occurs during each • Environment
step? Consider • Financial
examples of during • Values
stage. How can topics • Others
listed within the Therapeutic Communication techniques
therapeutic Nurses make observations by commenting on how the other
communication person looks, sounds, or acts. Stating observations often
concept be applied to
helps a patient communicate without the need for extensive
and even benefit your
questioning, focusing, or clarification.
everyday life?
Empathy is the ability to understand and accept another
person’s reality, accurately perceive feelings, and
communicate this understanding to the other.
Nurses recognize that hope is essential for healing and learn
to communicate a “sense of possibility” to others.
Appropriate encouragement and positive feedback are
important in fostering hope and self-confidence and for
helping people achieve their potential and reach their goals.
Humor is an important but often underused resource in
nursing interactions. It is a coping strategy that can reduce
anxiety and promote positive feelings. Patients use humor to
release tension, cope with fear related to pain and suffering,
communicate a fear or need, or cope with an uncomfortable
or embarrassing situation.
Emotions are subjective feelings that result from one’s
thoughts and perceptions. Feelings are not right, wrong,
good, or bad, although they are pleasant or unpleasant. If
individuals do not express feelings, stress and illness may
worsen.
Atlanta Campus ROK Form Revised 7.30.16 AH 3
