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1. In PA, a consumer reporting agency may list all of the following information
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about a consumer EXCEPT:: Answer- Medical Information
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2. The device that synchronizes the spark plug firing sequence is:: Answer-
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mmm CamshaftSensor m
3. If an insured fail to report a claim in a timely fashion the adjuster will
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usually:: Answer- Send the insured a reservation of rights letter
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4. When using a dedicated bench fixture to measure a unibody with front-
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enddamage, where should fixtures be placed?: Answer-
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mmmm Fixtures should be placed in the damaged area to check fit up to the jig.
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5. Vehicle name plates such as Grand Prix SE are only available through th
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e dealership and are purchased in what way?: Answer-
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mmmm Nameplates are not availableaftermarket and are usually purchased from the d
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ealer on a per item basis
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6. Under Pennsylvania law, which of the following is true regarding the replace-
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ment of a damaged double hood latch?:
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1m/m39
,It may be replaced with any working latch system from a salvage yard.
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It must be replaced with any new hood latch system.
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It must be replaced with a double latch system.
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It may be replaced with a single hood latch system.: It must be replaced with a
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ouble latch system. is correct.
m m m m
7. Technician A says that damaged structural sheet metal should be removed
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before any pulling and straightening is performed. Technician B says that da
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maged structural metal should remain to be used for pulling attachment are
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as. Who is right?:
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Technician A only m m m
Technician B only m m
Both technicians are correct
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Neither technician is correct: Technician B only
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8. Which of the following is the computer in the vehicle?
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Controller m
Pump
Speed Sensors V
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2m/m39
,alves: Controller
m
9. If an insured fails to report a claim in a timely fashion, the adjuster will
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immediately:
Deny the claim.
m m
3m/m39
, Send the insured a reservation of rights letter.
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Cease the claims investigation.m m m
Seek the advice of the company's attorney: Send the insured a reservation of
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rights letter.. m
10. If an auto appraiser uses the actual cost method to determine a vehicle's
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value, which of the following is not a factor?:
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The location of the vehicle of like kind and qualityT h
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e salvage value of the damaged vehicle
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The actual cost of an available vehicle in similar condition to or better than
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the motor vehicle being appraised
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The vehicle being appraised is similar to the damaged vehicle in its pre-dam-
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aged condition: The salvage value of the damaged vehicle
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11. A structural rail is being cut for sectioning. Technician A says to use a cu
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tting torch to make the final cut line. Technician B says to use a cut-
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off wheelor saw to make the final cut. Who is right?
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Technician A only m m m
Technician B only m m
4m/m39