SNCOA MODULE 2 QUESTIONS AND
ANSWERS (GRADED A+)
Embedding mechanisms - ANSWERUsed by leaders to measure success, react to
crises, teach values, reward performance and preserve talent
· Three-step process to transform DoD culture - ANSWER1. Assess and benchmark
organizational culture
2. Embrace feedback
3. Transform the culture
Gallup Q Survey - ANSWERSurvey which asks employees to assess their workplace
experience by scoring their level of agreement with 12 statements, typically ranging
from "strongly agree" to "strongly disagree"
Toxic leader behaviors - ANSWERo Shaming
o Passive hostility
o Team sabotage
o An apparent lack of regard and compassion for the welfare of subordinates
o An interpersonal style that has a negative impact on organizational climate
o The perception that the superior is getting ahead at team member expense
Pacesetter leadership style - ANSWERThis leadership style:
o Leadership style focused on performance
o Set high standards and hold team members accountable for hitting their goals
o Good for high-speed work environments, not so great for members needing
mentorship and feedback
Bureaucratic leadership style - ANSWERThis leadership style:
o Similar to autocratic style, expect employees to follow strict rules and have a set list of
responsibilities
o Little room for collaboration or creativity
o Useful in healthcare setting
Bounded ethicality - ANSWERThe idea that our ability to make ethical choices is often
limited or restricted because of internal and external pressures
Confirmation bias - ANSWERThe tendency of people's minds to seek out information
that supports the views they already hold (echo chamber)
Coaching leadership style - ANSWERThis leadership style:
o Quickly recognizes strengths and weaknesses of workers
, o Works to help them improve
o Provide regular feedback on challenging projects
o Set clear expectations and a positive, motivating work environment
o One of the most advantageous leadership styles
o Underutilized due to time intensity
o Leaders using this style are often seen as valuable mentors
Visionary leadership style - ANSWERThis leadership style:
o Drive progress and change
o Focused on the big picture, useful when restructuring a company or pioneering
o Innovative individuals, persistent and bold
Servant leadership style - ANSWERThis leadership style:
o People-first mindset
o Effective in building morale and keeping workers engaged in their work
o Genuinely care about team members and communicate well
o May have a difficult time being authoritative when they need to be
Autocratic leadership style - ANSWERThis leadership style:
o Focused almost entirely on results and efficiency
o Expect employees to do exactly as asked
o Stifles creativity, make cause resentment from team members
o Useful in military setting
Laissez-faire leadership style - ANSWERThis leadership style:
o Opposite of autocratic leadership
o Delegate tasks to team while providing little or no supervision
o Best used when team members are highly trained and require little oversight
Democratic leadership style - ANSWERThis leadership style:
o A combination of autocratic and laissez-faire
o Requires input from team members before a decision is made by the leader
o Needs more communication, big meetings prior to making a choice
o Useful in tech industry
Cognitive bias - ANSWERErrors in thinking derived from one believing they are mostly
rational in their thinking, decision and actions
Conformity bias - ANSWERThe tendency of people to behave like those around them
rather than using their own personal judgement
Moral myopia - ANSWERThe inability to see ethical issues clearly
Moral muteness - ANSWEROccurs when people witness unethical behavior and choose
not to say anything
ANSWERS (GRADED A+)
Embedding mechanisms - ANSWERUsed by leaders to measure success, react to
crises, teach values, reward performance and preserve talent
· Three-step process to transform DoD culture - ANSWER1. Assess and benchmark
organizational culture
2. Embrace feedback
3. Transform the culture
Gallup Q Survey - ANSWERSurvey which asks employees to assess their workplace
experience by scoring their level of agreement with 12 statements, typically ranging
from "strongly agree" to "strongly disagree"
Toxic leader behaviors - ANSWERo Shaming
o Passive hostility
o Team sabotage
o An apparent lack of regard and compassion for the welfare of subordinates
o An interpersonal style that has a negative impact on organizational climate
o The perception that the superior is getting ahead at team member expense
Pacesetter leadership style - ANSWERThis leadership style:
o Leadership style focused on performance
o Set high standards and hold team members accountable for hitting their goals
o Good for high-speed work environments, not so great for members needing
mentorship and feedback
Bureaucratic leadership style - ANSWERThis leadership style:
o Similar to autocratic style, expect employees to follow strict rules and have a set list of
responsibilities
o Little room for collaboration or creativity
o Useful in healthcare setting
Bounded ethicality - ANSWERThe idea that our ability to make ethical choices is often
limited or restricted because of internal and external pressures
Confirmation bias - ANSWERThe tendency of people's minds to seek out information
that supports the views they already hold (echo chamber)
Coaching leadership style - ANSWERThis leadership style:
o Quickly recognizes strengths and weaknesses of workers
, o Works to help them improve
o Provide regular feedback on challenging projects
o Set clear expectations and a positive, motivating work environment
o One of the most advantageous leadership styles
o Underutilized due to time intensity
o Leaders using this style are often seen as valuable mentors
Visionary leadership style - ANSWERThis leadership style:
o Drive progress and change
o Focused on the big picture, useful when restructuring a company or pioneering
o Innovative individuals, persistent and bold
Servant leadership style - ANSWERThis leadership style:
o People-first mindset
o Effective in building morale and keeping workers engaged in their work
o Genuinely care about team members and communicate well
o May have a difficult time being authoritative when they need to be
Autocratic leadership style - ANSWERThis leadership style:
o Focused almost entirely on results and efficiency
o Expect employees to do exactly as asked
o Stifles creativity, make cause resentment from team members
o Useful in military setting
Laissez-faire leadership style - ANSWERThis leadership style:
o Opposite of autocratic leadership
o Delegate tasks to team while providing little or no supervision
o Best used when team members are highly trained and require little oversight
Democratic leadership style - ANSWERThis leadership style:
o A combination of autocratic and laissez-faire
o Requires input from team members before a decision is made by the leader
o Needs more communication, big meetings prior to making a choice
o Useful in tech industry
Cognitive bias - ANSWERErrors in thinking derived from one believing they are mostly
rational in their thinking, decision and actions
Conformity bias - ANSWERThe tendency of people to behave like those around them
rather than using their own personal judgement
Moral myopia - ANSWERThe inability to see ethical issues clearly
Moral muteness - ANSWEROccurs when people witness unethical behavior and choose
not to say anything
