Solution Manual for Introduction to Materials
Management, 9th Edition by Stephen N.
Chapman
Manufacturing or production - answer-Converting Raw material s to a form
that is of far more value and use to the consumer than the original raw
materials.
Factors or operation enviornment - answer-Government Regulation, economy,
competition, customer expectations, and quality
customer requirements (order qualifiers) - answer-A fair price, higher-(right)
quality products and services, Delivery lead time, Better preslae and after-sale
services, Product and volume flexibility.
Order winners - answer-Competitive characteristics, or combination of
characteristics, that persuade a company's customer s to choose its products
or services. it changes over times and market.
Delivery Lead time (Supplier perspective) - answer-The time from receipt of an
order to the delivery of the product
Delivery lead time (customer perspective) - answer-Include time for order
preparation and order transmittal.
, Four Basic order strategies - answer-Engineer to order, make to order,
assemble to order and make to stock.
Engineer to order - answer-customer's specifications require unique
engineering design or significant customization. Delivery lead time is the
longest
Make to order - answer-Manufacturer does not start to make the product until
a customer's order is received.
Assemble to order - answer-product is made from standard compnents that
the manufacturer can inventory and assemble according to a customer order.
Make to stock - answer-the supplier manufactures the goods and sells from
finished goods inventory. Delivery lead time is shortest. the customer has little
direct involvement in the product design.
boundary spanners - answer-well defined and right boundaries between their
organization and the rest of the world.
Just in time (JIT) - answer-suppliers and customer had mutually linked
destinies. in that the success of each was linked to the success of the other.
Requirements for most profit - answer-1. Provide best customer service.
2. Provide lowest production costs.
3. Provide lowest inventory investment.
Management, 9th Edition by Stephen N.
Chapman
Manufacturing or production - answer-Converting Raw material s to a form
that is of far more value and use to the consumer than the original raw
materials.
Factors or operation enviornment - answer-Government Regulation, economy,
competition, customer expectations, and quality
customer requirements (order qualifiers) - answer-A fair price, higher-(right)
quality products and services, Delivery lead time, Better preslae and after-sale
services, Product and volume flexibility.
Order winners - answer-Competitive characteristics, or combination of
characteristics, that persuade a company's customer s to choose its products
or services. it changes over times and market.
Delivery Lead time (Supplier perspective) - answer-The time from receipt of an
order to the delivery of the product
Delivery lead time (customer perspective) - answer-Include time for order
preparation and order transmittal.
, Four Basic order strategies - answer-Engineer to order, make to order,
assemble to order and make to stock.
Engineer to order - answer-customer's specifications require unique
engineering design or significant customization. Delivery lead time is the
longest
Make to order - answer-Manufacturer does not start to make the product until
a customer's order is received.
Assemble to order - answer-product is made from standard compnents that
the manufacturer can inventory and assemble according to a customer order.
Make to stock - answer-the supplier manufactures the goods and sells from
finished goods inventory. Delivery lead time is shortest. the customer has little
direct involvement in the product design.
boundary spanners - answer-well defined and right boundaries between their
organization and the rest of the world.
Just in time (JIT) - answer-suppliers and customer had mutually linked
destinies. in that the success of each was linked to the success of the other.
Requirements for most profit - answer-1. Provide best customer service.
2. Provide lowest production costs.
3. Provide lowest inventory investment.
