MSA ONBOARDING POST TEST questions with
complete solutions A+ graded
1. Providing excellent customer ser- Veterans
vice is one of the VA Core values.
In the VA, who are our customers? Family members
(Select all that apply) Requests are to be acted on
within how many business
days of the order being
created?
2. Mr. Jones, a Vietnam Veteran,
calls his Primary Care office
request- ing an Agent
Orange exam. The
scheduler is new and not
famil- iar with the
requirements of the exam.
Select the scheduler's best
response to the Veteran.
3. Select the major causes of
work- place stress: (Select all
that apply)
4. What information should a
sched- uler use to pull a
Veteran up in the VSE
application to ensure the cor-
rect patient is selected? (Select
all that apply)
5. Open RTC Appointment
1/
14
, MSA ONBOARDING POST TEST questions with
complete solutions A+ graded
employee
Trainess
Mr. Jones, I am not familiar with that exam but will
find out
who you need to speak with to schedule an
appointment. It may take a few minutes, can I put
you on hold or would you prefer that I call you
back with the information?
CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
First initial of last name and last 4 digits of
SSN# Last name, first name
Space bar + Search button will bring up the last
patient you searched in VistA/CPRS
2 DAYS
2/
14
complete solutions A+ graded
1. Providing excellent customer ser- Veterans
vice is one of the VA Core values.
In the VA, who are our customers? Family members
(Select all that apply) Requests are to be acted on
within how many business
days of the order being
created?
2. Mr. Jones, a Vietnam Veteran,
calls his Primary Care office
request- ing an Agent
Orange exam. The
scheduler is new and not
famil- iar with the
requirements of the exam.
Select the scheduler's best
response to the Veteran.
3. Select the major causes of
work- place stress: (Select all
that apply)
4. What information should a
sched- uler use to pull a
Veteran up in the VSE
application to ensure the cor-
rect patient is selected? (Select
all that apply)
5. Open RTC Appointment
1/
14
, MSA ONBOARDING POST TEST questions with
complete solutions A+ graded
employee
Trainess
Mr. Jones, I am not familiar with that exam but will
find out
who you need to speak with to schedule an
appointment. It may take a few minutes, can I put
you on hold or would you prefer that I call you
back with the information?
CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
First initial of last name and last 4 digits of
SSN# Last name, first name
Space bar + Search button will bring up the last
patient you searched in VistA/CPRS
2 DAYS
2/
14
