CCOA EXAM UPDATED QUESTIONS AND ANSWERS
How do you convert a caller into a patient? - CORRECT ANSWER✅✅✅Communicate your expertise,
Ask questions, Establish a personal rapport
The uveal tract consists of the iris, ciliary body, and __________? - CORRECT ANSWER✅✅✅Choroid
What skill(s) do(es) an optometric assistant require? - CORRECT ANSWER✅✅✅Communication,
Interpersonal, Time Management
What is ultimately NOT a goal when booking patient appointments? - CORRECT ANSWER✅✅✅The
needs of the OA
When scheduling an appointment, an example of a positive question is: - CORRECT
ANSWER✅✅✅"What type of health insurance coverage do you have?"
What is a legal responsibility of an OA? - CORRECT ANSWER✅✅✅Keep patient information
confidential
What is a typical recall for an adult over 65 years of age? - CORRECT ANSWER✅✅✅Once a year
What is the abbreviation for "with correction"? - CORRECT ANSWER✅✅✅cc
What is the term for double vision? - CORRECT ANSWER✅✅✅Diplopia
Which structure produces aqueous humor? - CORRECT ANSWER✅✅✅Cilliary Body
What is the abbreviation for "as needed"? - CORRECT ANSWER✅✅✅prn
Which of the following is an example of a pleasant phrase? - CORRECT ANSWER✅✅✅"Thank you for
your feedback."
, What does it mean to take the offensive with phone shoppers? - CORRECT ANSWER✅✅✅Gain
control of the dialogue
Which term means absence of the crystalline lens of the eye? - CORRECT ANSWER✅✅✅Aphakia
Which structure is responsible for the refraction of the eye? - CORRECT ANSWER✅✅✅Cornea
At what point do the optic nerves become the optic tracts? - CORRECT ANSWER✅✅✅Optic Chiasm
What is another term for slit lamp? - CORRECT ANSWER✅✅✅Biomicroscope
What can an optometrist NOT do? - CORRECT ANSWER✅✅✅Operate
What is effective telephone technique? - CORRECT ANSWER✅✅✅Be personal, Listen attentively,
Speak in clear, normal tone of voice
Which structure is responsible for night vision? - CORRECT ANSWER✅✅✅Rods
When testing visual acuity, the patient reads the 20/30 line but makes 2 errors. How do you record this
finding? - CORRECT ANSWER✅✅✅20/30 - 2
Non - Contact Tonometry (NCT) measurements: - CORRECT ANSWER✅✅✅Require the removal of
contact lenses
Colour vision testing is done: - CORRECT ANSWER✅✅✅Monocularly to detect acquired defects
Which would cause erroneous results with automated refractors? - CORRECT
ANSWER✅✅✅Improper patient alignment
How do you convert a caller into a patient? - CORRECT ANSWER✅✅✅Communicate your expertise,
Ask questions, Establish a personal rapport
The uveal tract consists of the iris, ciliary body, and __________? - CORRECT ANSWER✅✅✅Choroid
What skill(s) do(es) an optometric assistant require? - CORRECT ANSWER✅✅✅Communication,
Interpersonal, Time Management
What is ultimately NOT a goal when booking patient appointments? - CORRECT ANSWER✅✅✅The
needs of the OA
When scheduling an appointment, an example of a positive question is: - CORRECT
ANSWER✅✅✅"What type of health insurance coverage do you have?"
What is a legal responsibility of an OA? - CORRECT ANSWER✅✅✅Keep patient information
confidential
What is a typical recall for an adult over 65 years of age? - CORRECT ANSWER✅✅✅Once a year
What is the abbreviation for "with correction"? - CORRECT ANSWER✅✅✅cc
What is the term for double vision? - CORRECT ANSWER✅✅✅Diplopia
Which structure produces aqueous humor? - CORRECT ANSWER✅✅✅Cilliary Body
What is the abbreviation for "as needed"? - CORRECT ANSWER✅✅✅prn
Which of the following is an example of a pleasant phrase? - CORRECT ANSWER✅✅✅"Thank you for
your feedback."
, What does it mean to take the offensive with phone shoppers? - CORRECT ANSWER✅✅✅Gain
control of the dialogue
Which term means absence of the crystalline lens of the eye? - CORRECT ANSWER✅✅✅Aphakia
Which structure is responsible for the refraction of the eye? - CORRECT ANSWER✅✅✅Cornea
At what point do the optic nerves become the optic tracts? - CORRECT ANSWER✅✅✅Optic Chiasm
What is another term for slit lamp? - CORRECT ANSWER✅✅✅Biomicroscope
What can an optometrist NOT do? - CORRECT ANSWER✅✅✅Operate
What is effective telephone technique? - CORRECT ANSWER✅✅✅Be personal, Listen attentively,
Speak in clear, normal tone of voice
Which structure is responsible for night vision? - CORRECT ANSWER✅✅✅Rods
When testing visual acuity, the patient reads the 20/30 line but makes 2 errors. How do you record this
finding? - CORRECT ANSWER✅✅✅20/30 - 2
Non - Contact Tonometry (NCT) measurements: - CORRECT ANSWER✅✅✅Require the removal of
contact lenses
Colour vision testing is done: - CORRECT ANSWER✅✅✅Monocularly to detect acquired defects
Which would cause erroneous results with automated refractors? - CORRECT
ANSWER✅✅✅Improper patient alignment
