1. Which of the following are the three factors that determine centrality in a social
network?
A. betweenness, closeness, and degree centrality
B. aloneness, closeness, and degree centrality
C. betweenness, closeness, and distance
D. distance, proximity, and closeness. - ANSWERS--A
2. Which of these statements about conflict handling styles is CORRECT?
A. The problem-solving style should be applied only when the parties have perfectly
opposing (win-lose) interests.
B. The yielding style has the risk of increasing the other party's expectations of receiving
more from you in the future.
C. The compromising style is preferred when one party has much more power than the
other party.
D. There are no circumstances in which the forcing conflict handling style is preferred
over other styles. - ANSWERS--B
1. Social networks provide three resources to potentially enhance and maintain the
power of its members. Which of the following is NOT one of the three resources
provided by social networks?
A. coercive power
B. information
C. visibility
D. referent power - ANSWERS--A
, 5. Conflict is best defined as
A. Any event in which two parties demonstrate their dislike for each other.
B. any occasion where two parties perceive a threat from an outside (third) source.
C. a process in which one party perceives that its interests are being opposed or
negatively affected by another party.
D. any event where one party assumes that another party is working toward a common
goal. - ANSWERS--C
3. Rotating staff to different departments and building a strong organizational culture are
strategies that
A. emphasize superordinate goals.
B.clarify rules.
C. reduce differentiation.
D. reduce interdependence. - ANSWERS--C
1. People who have a win-lose orientation typically use which conflict-handling style?
A. problem-solving
B. Yielding
C. Compromising
D. forcing - ANSWERS--D
4. Your _____represents the estimated cost to you of walking away from the
relationship.
A. target point
B. BATNA
C. initial offer point
D, resistance point - ANSWERS--B
3. Which of the following sources of power originates mainly from the power ho(der's
own characteristics rather than from his or her position or role in the organization?
A. legitimate power
B coercive power
C. expert power
D. reward power - ANSWERS--C
6. Which of the following statements regarding organizational conflict is CORRECT?