Update 2025-2026 40 Questions and 100%
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____________ provides a quick option to temporarily disable the protection on the
system drive for servicing. - CORRECT ANSWER: Suspend Encryption
A chipset is a set of electronic components in an integrated circuit, which manages the
data flow between the _____________, _____________ and _____________. (Select
3) - CORRECT ANSWER: Memory
Processor
Peripherals
A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - CORRECT
ANSWER: Boot Configuration.
BIOS Recovery from Hard Drive option can be disabled in ____________. - CORRECT
ANSWER: BIOS.
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? - CORRECT ANSWER: Troubleshooting.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option? - CORRECT ANSWER: Update, Recovery
, How do you access BIOS and System Setup on Latitude portable systems without a
keyboard during service call? - CORRECT ANSWER: Press the power button and press
the Volume Down button before the Dell logo is displayed.
How do you access BIOS/System Setup using F12 method? (Select 2) - CORRECT
ANSWER: Power on the system. When the Dell logo appears, tap the F12 key to
access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
How do you initiate RTC reset? - CORRECT ANSWER: Connect System to an AC
Power -> Keep the system in a power off state -> Press & hold the power button for 30-
35 Seconds -> Release the power button to initiate RTC Reset.
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER: Unplug the
AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery -->
Release the flea power --> Plug-in the AC adapter.
Identify the architecture of the Vostro 3520 that is assigned to you for a service call. -
CORRECT ANSWER: Intel.
Identify the primary storage devices. (Select 2) - CORRECT ANSWER: Cache
RAM
Identify the statement that is TRUE about Intel Optane Memory? - CORRECT
ANSWER: It is a system acceleration solution for 7th Gen (or newer) Intel Core-I
processor and Chipset platforms.