C429 Healthcare Operations
Management complete test with
100% verified answers
Stakeholders - ANSWER-Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets their
interests.
patient - ANSWER-Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective.
goals - ANSWER-Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction.
Healthcare Organization
technology
community - ANSWER-The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs.
Accountability Hierarchy - ANSWER-A reporting path that allows each team to communicate its needs
to the larger organization and to ensure the governing board of negotiated acceptance of goals.
Operational Leadership - ANSWER-Helps determine the need for change within the healthcare
organization. Purpose is to sustain an infrastructure to ensure that the HCO's array of services is
effectively designed, aligned, integrated, and continuously improved.
Boundary Spanning - ANSWER-Monitor all external stakeholder groups to identify changes in their
needs and desires
Forecast patient needs to plan staffing and facilities
Service Lines - ANSWER-Operating units designed around patient-focused care for related disease
groups and similar medical specialties
Governing Board (board of trustees) - ANSWER-The purpose of the _______ ________ of a well-
managed HCO is to create and maintain a foundation for relationships among the stakeholders that
identifies and implements their wishes as effectively as possible. To set corporate goals, monitor
progress and strategic protection, and make strategic decisions.
Control
Comparability
Profitability - ANSWER-To be successful, accountability (for senior management) must pass three tests:
_________. Operational scorecard performance should equal or exceed negotiated goals. In units
large enough to have strategic scorecards, senior leaders are collectively accountable for strategic
performance.
_________. The organization's scorecard values should be less than the values in alternative sources
for the product or service, and should be acceptably close to benchmark or best-practice values.
_________. At the level of aggregation at which revenue is received, expenditures should equal the
amount paid minus an allowance for funding the long-run strategic goals of the organization.
, HCO (Healthcare Organizations) - ANSWER-Community hospitals, medical practices and specialty
providers are all traditional types of _____
Trustees - ANSWER-Members of the governing board of not-for-profit HCOs who volunteer their time
to the organization; their only compensation is the satisfaction they achieve from their work. The title
reflects their acceptance of the assets in trust for the community; also may be called directors
Long-range financial plan (LRFP) - ANSWER-An ongoing projection of financial position showing
earnings, debt, and capitalization for at least the next seven years
managerial - ANSWER-Board members should be able to make the challenging and sophisticated
decisions required in the five ______ functions.
Familiarity with the community
Familiarity with business decisions
Available time
A record of success
Reputation
Ad Hoc Committee - ANSWER-A committee formed to address a specific purpose, for a specified time
period
Standing Committee - ANSWER-A permanent committee established in the bylaws of the corporation
or similar basic documents
Governance Bylaws - ANSWER-A corporate document that specifies quorum rules of order, duties of
standing committees and officers, and other procedures for the conduct of business
HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) - ANSWER-
________ is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid
Services) for all hospitals in the United States. The Survey is for adult inpatients, excluding psychiatric
patients. he intent of the _______ initiative is to provide a standardized survey instrument and data
collection methodology for measuring patients' perspectives on hospital care.
managers - ANSWER-It is critical for managers to understand the board's role:
Governance and management: The board seeks information from _______, and they are responsible
for implementing the board's decisions.
not for profit - ANSWER-In _________ organizations, the governing board's main goal is for the
organization to meet the mission statement, which is typically aimed at improving the health of the
community the organization serves. The board does not have the responsibility to ensure that
stakeholders get the benefit of their investment.
for profit - ANSWER-The governing board in a ______ organization has the responsibility of ensuring
that stakeholders and investors are getting the most out of their investments and that the
organization is financially successful. This often means that for-profit organizations track and manage
their budget very closely, allowing more resources to be allocated toward patient care.
Institute of Medicine - ANSWER-A nonprofit organization established in 1970 as a component of the
US National Academy of Sciences that works outside the framework of government to provide
evidence-based research and recommendations for public health and science policy. Abbreviated IOM.
performance - ANSWER-Clinical _____ is the degree to which clinical professionals and healthcare
organizations (HCOs) provide care that meets or exceeds the Institute of Medicine (IOM) aims.
Diagnosis
Care
Patient
Management complete test with
100% verified answers
Stakeholders - ANSWER-Healthcare leaders must respond to the needs of
______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets their
interests.
patient - ANSWER-Leaders must facilitate the building of a culture
that encourages staff to consider the _____ perspective.
goals - ANSWER-Leaders should set realistic, achievable ____ and
benchmarks for quality of care, patient satisfaction, and staff satisfaction.
Healthcare Organization
technology
community - ANSWER-The HCO (______ _________) is :
a 24/7/365 operation.
up to date with the latest changes, practices and ______.
adjusts to _______ needs.
Accountability Hierarchy - ANSWER-A reporting path that allows each team to communicate its needs
to the larger organization and to ensure the governing board of negotiated acceptance of goals.
Operational Leadership - ANSWER-Helps determine the need for change within the healthcare
organization. Purpose is to sustain an infrastructure to ensure that the HCO's array of services is
effectively designed, aligned, integrated, and continuously improved.
Boundary Spanning - ANSWER-Monitor all external stakeholder groups to identify changes in their
needs and desires
Forecast patient needs to plan staffing and facilities
Service Lines - ANSWER-Operating units designed around patient-focused care for related disease
groups and similar medical specialties
Governing Board (board of trustees) - ANSWER-The purpose of the _______ ________ of a well-
managed HCO is to create and maintain a foundation for relationships among the stakeholders that
identifies and implements their wishes as effectively as possible. To set corporate goals, monitor
progress and strategic protection, and make strategic decisions.
Control
Comparability
Profitability - ANSWER-To be successful, accountability (for senior management) must pass three tests:
_________. Operational scorecard performance should equal or exceed negotiated goals. In units
large enough to have strategic scorecards, senior leaders are collectively accountable for strategic
performance.
_________. The organization's scorecard values should be less than the values in alternative sources
for the product or service, and should be acceptably close to benchmark or best-practice values.
_________. At the level of aggregation at which revenue is received, expenditures should equal the
amount paid minus an allowance for funding the long-run strategic goals of the organization.
, HCO (Healthcare Organizations) - ANSWER-Community hospitals, medical practices and specialty
providers are all traditional types of _____
Trustees - ANSWER-Members of the governing board of not-for-profit HCOs who volunteer their time
to the organization; their only compensation is the satisfaction they achieve from their work. The title
reflects their acceptance of the assets in trust for the community; also may be called directors
Long-range financial plan (LRFP) - ANSWER-An ongoing projection of financial position showing
earnings, debt, and capitalization for at least the next seven years
managerial - ANSWER-Board members should be able to make the challenging and sophisticated
decisions required in the five ______ functions.
Familiarity with the community
Familiarity with business decisions
Available time
A record of success
Reputation
Ad Hoc Committee - ANSWER-A committee formed to address a specific purpose, for a specified time
period
Standing Committee - ANSWER-A permanent committee established in the bylaws of the corporation
or similar basic documents
Governance Bylaws - ANSWER-A corporate document that specifies quorum rules of order, duties of
standing committees and officers, and other procedures for the conduct of business
HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) - ANSWER-
________ is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid
Services) for all hospitals in the United States. The Survey is for adult inpatients, excluding psychiatric
patients. he intent of the _______ initiative is to provide a standardized survey instrument and data
collection methodology for measuring patients' perspectives on hospital care.
managers - ANSWER-It is critical for managers to understand the board's role:
Governance and management: The board seeks information from _______, and they are responsible
for implementing the board's decisions.
not for profit - ANSWER-In _________ organizations, the governing board's main goal is for the
organization to meet the mission statement, which is typically aimed at improving the health of the
community the organization serves. The board does not have the responsibility to ensure that
stakeholders get the benefit of their investment.
for profit - ANSWER-The governing board in a ______ organization has the responsibility of ensuring
that stakeholders and investors are getting the most out of their investments and that the
organization is financially successful. This often means that for-profit organizations track and manage
their budget very closely, allowing more resources to be allocated toward patient care.
Institute of Medicine - ANSWER-A nonprofit organization established in 1970 as a component of the
US National Academy of Sciences that works outside the framework of government to provide
evidence-based research and recommendations for public health and science policy. Abbreviated IOM.
performance - ANSWER-Clinical _____ is the degree to which clinical professionals and healthcare
organizations (HCOs) provide care that meets or exceeds the Institute of Medicine (IOM) aims.
Diagnosis
Care
Patient
