SMART SERVE / SMARTSERVE
CERTIFICATION FALL 2022 REVIEW /
ACTUAL STUDY GUIDE EXAM NEWEST
QUESTIONS AND ANSWERS (A+ GUIDE
SOLUTION)
QUIZ: Maria is slurring her speech, and having difficulty with coordination
and balance. Is she intoxicated? - Answer: Maybe, but Maria may have a
medical condition that mimics these signs.
QUIZ: If a customer is served to the point of intoxication, when does the
server's responsibility end? - Answer: When the customer sobers up.
QUIZ: Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
Answer: ►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
QUIZ: Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
Answer: ►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
QUIZ: It is important to let your co-workers and manager know if you have
given a customer which rating? - Answer: Yellow or Red
Page 1 of 6
, QUIZ: If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? - Answer: A young, physically fit male.
QUIZ: Which of the following customers will likely have the lowest BAC after
consuming the same number of Standard Drinks in the same amount of
time? - Answer: A young, lean man.
QUIZ: The Traffic Light System is a helpful way to: - Answer: Decide
whether to serve, slow down, or stop service to a customer.
QUIZ: Why is it important for you to know the features of all accepted forms
of I.D.? - Answer: It's everyone's job in a licensed establishment to ensure
that underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your
employer.
►All of the above.
QUIZ: Select all that apply.
Which of the following statements are true about the Ontario Health Card as
a form of age identification? - Answer: ►By law, no one can be required to
show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your
discretion.
QUIZ: John attends a work reception held at a restaurant. The bartender
notices John taking many drinks from the trays being carried around. When
John knocks over a tray of drinks, the restaurant's manager suggests that
John call it a night and offers to get him a taxi. John's boss intervenes and
Page 2 of 6
CERTIFICATION FALL 2022 REVIEW /
ACTUAL STUDY GUIDE EXAM NEWEST
QUESTIONS AND ANSWERS (A+ GUIDE
SOLUTION)
QUIZ: Maria is slurring her speech, and having difficulty with coordination
and balance. Is she intoxicated? - Answer: Maybe, but Maria may have a
medical condition that mimics these signs.
QUIZ: If a customer is served to the point of intoxication, when does the
server's responsibility end? - Answer: When the customer sobers up.
QUIZ: Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
Answer: ►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
QUIZ: Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
Answer: ►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
QUIZ: It is important to let your co-workers and manager know if you have
given a customer which rating? - Answer: Yellow or Red
Page 1 of 6
, QUIZ: If the same number of standard drinks is consumed, which guest will
most likely have the lowest BAC? - Answer: A young, physically fit male.
QUIZ: Which of the following customers will likely have the lowest BAC after
consuming the same number of Standard Drinks in the same amount of
time? - Answer: A young, lean man.
QUIZ: The Traffic Light System is a helpful way to: - Answer: Decide
whether to serve, slow down, or stop service to a customer.
QUIZ: Why is it important for you to know the features of all accepted forms
of I.D.? - Answer: It's everyone's job in a licensed establishment to ensure
that underage customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your
employer.
►All of the above.
QUIZ: Select all that apply.
Which of the following statements are true about the Ontario Health Card as
a form of age identification? - Answer: ►By law, no one can be required to
show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your
discretion.
QUIZ: John attends a work reception held at a restaurant. The bartender
notices John taking many drinks from the trays being carried around. When
John knocks over a tray of drinks, the restaurant's manager suggests that
John call it a night and offers to get him a taxi. John's boss intervenes and
Page 2 of 6
