CBPA Study Questions & answers
graded A+ updated
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - correct answer ✔✔b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - correct answer ✔✔a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
,d) provide a handbook for BPM implementation. - correct answer ✔✔a) encourage the use of a
common vocabulary
for BPM.
BPM is an acronym for:
a) Business Process Management.
b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - correct answer ✔✔a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - correct answer ✔✔b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
,b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - correct answer ✔✔a) BPI (Business Process
Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - correct answer ✔✔a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - correct answer ✔✔a) be monitored and controlled.
Process measures used to align
team performance to process
, performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - correct answer ✔✔c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
applications
d) Changes of rules will be transformed
immediately - correct answer ✔✔d) Changes of rules will be transformed
immediately
Discussion #8: What's the use of reference models (CMMI, SCOR, eTOM, ACORD, ITIL, PCF/APQC
etc) in a BPM initiative? - correct answer ✔✔A reference model collects best practices
worldwide for different kinds of business or applications. For example, CMMI is a reference
model (best practices) for product development (DEV), acquisition (ACQ) and services (SVC).
eTOM is the most widely used and accepted set of standards for Telecom industry. ACORD is a
series of five interrelated models, or facets, that use different views to define the nature of the
insurance industry. APQC's PCF is a process framework that allows organizations to speak a
common language about functions, processes, and activities independent of structure.
Reference models relate to BPM in the sense organizations can use them as a proven path for
process improvement by comparing their current processes against world's best practices. All
reference models can be used as tools for BPM initiatives.
Discussion #5: From a BPM standpoint, who is the customer? - correct answer ✔✔
graded A+ updated
Business Process Management is
a(n):
a) Process Framework.
b) Management Discipline.
c) Academic Program.
d) Technology Architecture - correct answer ✔✔b) Management Discipline.
Business processes define:
a) what we do and how we do it.
b) how technology supports the business.
c) detailed components of enterprise
architecture.
d) business performance capabilities. - correct answer ✔✔a) what we do and how we do it.
One purpose of the BPM CBOK is
to:
a) encourage the use of a common vocabulary
for BPM.
b) define a single methodology for professional
practice.
c) outline the best organization, practices, and
tools for BPM.
,d) provide a handbook for BPM implementation. - correct answer ✔✔a) encourage the use of a
common vocabulary
for BPM.
BPM is an acronym for:
a) Business Process Management.
b) Business Performance Monitoring.
c) Business Process Modeling.
d) Business Performance Management - correct answer ✔✔a) Business Process Management.
BPM provides strategies for
managing:
a) people, processes, and technology cost
effectively.
b) business processes from an end-to-end
perspective.
c) products, processes, people, and profits
with a balanced measurement system.
d) project management and technology
implementation - correct answer ✔✔b) business processes from an end-to-end
perspective.
____ is characterized by one-time
projects focused on specific fixes to
a process.
a) BPI (Business Process Improvement)
,b) BPR (Business Process Reengineering)
c) BPM (Business Process Management)
d) BPRD (Business Process Redesign) - correct answer ✔✔a) BPI (Business Process
Improvement)
A process improvement
methodology characterized by
statistical process control
techniques to reduce variation is:
a) Six Sigma.
b) Lean Manufacturing.
c) Activity Based Costing (ABC).
d) Total Quality Management (TQM). - correct answer ✔✔a) Six Sigma.
To achieve the desired level of
process performance and deliver
customer value, process metrics
must:
a) be monitored and controlled.
b ) be continually changed by executive
management.
c) be easily benchmarked.
d) be automated. - correct answer ✔✔a) be monitored and controlled.
Process measures used to align
team performance to process
, performance are:
a) customer satisfaction.
b) service quality.
c) both statements are correct.
d) neither statement is correct. - correct answer ✔✔c) both statements are correct.
What is one of the greatest benefits
of a rules engine?
a) Rules can be observed easily
b) Rules can be transferred to other businesses
c) Rules reduce complexity of computer
applications
d) Changes of rules will be transformed
immediately - correct answer ✔✔d) Changes of rules will be transformed
immediately
Discussion #8: What's the use of reference models (CMMI, SCOR, eTOM, ACORD, ITIL, PCF/APQC
etc) in a BPM initiative? - correct answer ✔✔A reference model collects best practices
worldwide for different kinds of business or applications. For example, CMMI is a reference
model (best practices) for product development (DEV), acquisition (ACQ) and services (SVC).
eTOM is the most widely used and accepted set of standards for Telecom industry. ACORD is a
series of five interrelated models, or facets, that use different views to define the nature of the
insurance industry. APQC's PCF is a process framework that allows organizations to speak a
common language about functions, processes, and activities independent of structure.
Reference models relate to BPM in the sense organizations can use them as a proven path for
process improvement by comparing their current processes against world's best practices. All
reference models can be used as tools for BPM initiatives.
Discussion #5: From a BPM standpoint, who is the customer? - correct answer ✔✔
