GLST 220 FINAL EXAM QUESTIONS & ANSWERS
Behavior - Answers :What is done?
Values - Answers :What is good or best?
Beliefs - Answers :What is true?
Worldview - Answers :What is real?
What are the elements of verbal and non-verbal communication? - Answers :Verbal:
-Direct/Indirect
Non-Verbal:
-Tone of Voice
-Facial Expressions
-Eye contact
-Gestures
-Touch
-Personal Space
-Silence
How does the Hesselgrave describe intercultural communication in the assigned
reading? - Answers :It is as complex as the sum total of human differences
What is cultural intelligence (CQ)? How do you develop cultural intelligence? - Answers
:"The capability to function effectively across
national, ethnic, and organizational cultures"
What are the differences between universal, cultural, and personal characteristics of
behavior? - Answers :-What everyone does
-What a people group does
-What quirks you have
What is ethnocentrism? - Answers :having or based on the idea that your own group or
culture is better or more important than others
What are the four dimensions of CQ? Describe each dimension including any
subdimensions. - Answers :CQ Drive
CQ Knowledge
CQ Strategy
CQ Action
Drive— Interest, drive and confidence to adapt to multicultural situations - Answers
:Intrinsic interest
Extrinsic interest
,Self-efficacy
Knowledge—Understanding about how cultures are similar and different - Answers
:Business
Values & Norms
Socio-Linguistic
Leadership
Strategy—Awareness and ability to plan for multicultural interactions - Answers
:Planning
Awareness
Checking
Action—Ability to adapt when relating and working interculturally - Answers :Speech
acts
Verbal
Non-Verbal
Describe the cultural value orientations and be able to give examples of each. -
Answers :Time
Context
Individualism
Power Distance
Uncertainty Avoidance
Time Orientation
Competition
Uncertainty Avoidance - Answers :a society's tolerance for uncertainty and ambiguity.
power distance - Answers :refers to the way in which power is distributed and the extent
to which the less powerful accept that power is distributed unequally.
Which of the following is a sub-dimension of strategy that enables us to differentiate
between the three levels of the iceberg: - Answers :awareness
CQ ____ is the extent to which we appropriately change our verbal and nonverbal
actions when we interact across culture - Answers :CQ Action
The extent to which there is a willingness to await success or profit is which cultural
value orientation - Answers :short term/long term
Which system is concerned with the basic ways a society organizes to meet its
members universal needs of food, clothing, housing, etc - Answers :economic system
ethnocentrism - Answers :evaluating culture by one's own culture and behavioral norms
, Cultural iceberg - Answers :10% easy to see - customs, mores, courtesies
90% difficult to see - values, priorities, assumptions
Intellectual quotient (IQ) - Answers :general mental ability
CQ was developed by - Answers :David Livermore
CQ is important in - Answers :interpersonal interaction and effectiveness in culturally
diverse situations
Cultural intelligence - Answers :the capability to function effectively across national,
ethic, and organizational cultures
CQ drive - Answers :The level of interest, drive, and motivation to adapt interculturally
intrinsic interest - Answers :deriving enjoyment form culturally diverse experiences
extrinsic interest - Answers :gaining benefits from culturally diverse experiences
self-efficacy - Answers :having the confidence to be effective in culturally diverse
situations
CQ knowledge - Answers :the level of understanding about how cultures are similar and
different
3 categories of human behavior - Answers :universal, cultural, personal
capitalism - Answers :a society created around the idea of individuals gaining resources
and services based on their capacity to pay for them
socialism - Answers :a society in which the state coordinates and implements the
production of basic resources through central planning and control
family systems - Answers :the system a society develops for who can marry whom and
the arrangements for how children and senior members are cared for.
kinship - Answers :The family finds its identity in several generations of history and the
household often includes three or more generations. Made up of extended families
where the household often includes three or more generations
nuclear family - Answers :The family is based on two generations where the group
members are related by marriage and consists primarily of parents and children. Usually
based on two generations where the group members are related by marriage: parents
and children
Behavior - Answers :What is done?
Values - Answers :What is good or best?
Beliefs - Answers :What is true?
Worldview - Answers :What is real?
What are the elements of verbal and non-verbal communication? - Answers :Verbal:
-Direct/Indirect
Non-Verbal:
-Tone of Voice
-Facial Expressions
-Eye contact
-Gestures
-Touch
-Personal Space
-Silence
How does the Hesselgrave describe intercultural communication in the assigned
reading? - Answers :It is as complex as the sum total of human differences
What is cultural intelligence (CQ)? How do you develop cultural intelligence? - Answers
:"The capability to function effectively across
national, ethnic, and organizational cultures"
What are the differences between universal, cultural, and personal characteristics of
behavior? - Answers :-What everyone does
-What a people group does
-What quirks you have
What is ethnocentrism? - Answers :having or based on the idea that your own group or
culture is better or more important than others
What are the four dimensions of CQ? Describe each dimension including any
subdimensions. - Answers :CQ Drive
CQ Knowledge
CQ Strategy
CQ Action
Drive— Interest, drive and confidence to adapt to multicultural situations - Answers
:Intrinsic interest
Extrinsic interest
,Self-efficacy
Knowledge—Understanding about how cultures are similar and different - Answers
:Business
Values & Norms
Socio-Linguistic
Leadership
Strategy—Awareness and ability to plan for multicultural interactions - Answers
:Planning
Awareness
Checking
Action—Ability to adapt when relating and working interculturally - Answers :Speech
acts
Verbal
Non-Verbal
Describe the cultural value orientations and be able to give examples of each. -
Answers :Time
Context
Individualism
Power Distance
Uncertainty Avoidance
Time Orientation
Competition
Uncertainty Avoidance - Answers :a society's tolerance for uncertainty and ambiguity.
power distance - Answers :refers to the way in which power is distributed and the extent
to which the less powerful accept that power is distributed unequally.
Which of the following is a sub-dimension of strategy that enables us to differentiate
between the three levels of the iceberg: - Answers :awareness
CQ ____ is the extent to which we appropriately change our verbal and nonverbal
actions when we interact across culture - Answers :CQ Action
The extent to which there is a willingness to await success or profit is which cultural
value orientation - Answers :short term/long term
Which system is concerned with the basic ways a society organizes to meet its
members universal needs of food, clothing, housing, etc - Answers :economic system
ethnocentrism - Answers :evaluating culture by one's own culture and behavioral norms
, Cultural iceberg - Answers :10% easy to see - customs, mores, courtesies
90% difficult to see - values, priorities, assumptions
Intellectual quotient (IQ) - Answers :general mental ability
CQ was developed by - Answers :David Livermore
CQ is important in - Answers :interpersonal interaction and effectiveness in culturally
diverse situations
Cultural intelligence - Answers :the capability to function effectively across national,
ethic, and organizational cultures
CQ drive - Answers :The level of interest, drive, and motivation to adapt interculturally
intrinsic interest - Answers :deriving enjoyment form culturally diverse experiences
extrinsic interest - Answers :gaining benefits from culturally diverse experiences
self-efficacy - Answers :having the confidence to be effective in culturally diverse
situations
CQ knowledge - Answers :the level of understanding about how cultures are similar and
different
3 categories of human behavior - Answers :universal, cultural, personal
capitalism - Answers :a society created around the idea of individuals gaining resources
and services based on their capacity to pay for them
socialism - Answers :a society in which the state coordinates and implements the
production of basic resources through central planning and control
family systems - Answers :the system a society develops for who can marry whom and
the arrangements for how children and senior members are cared for.
kinship - Answers :The family finds its identity in several generations of history and the
household often includes three or more generations. Made up of extended families
where the household often includes three or more generations
nuclear family - Answers :The family is based on two generations where the group
members are related by marriage and consists primarily of parents and children. Usually
based on two generations where the group members are related by marriage: parents
and children
