IATA STUDY QUESTIONS FOR MODULE 1: THE
TRAVEL AND TOURISM INDUSTRY AND THE TRAVEL
PROFESSIONAL
What does the term "travel" mean? - Answers -The physical transportation of a person
from one point to another
What does the term "tourism" mean? - Answers -It is the activity of people traveling to,
visiting and/or staying in places outside their usual environments, for leisure, business
or other purposes
Which are the seven principal sectors of tourism? - Answers -Transportation;
accommodation; attractions; events and conferences; food and beverage; tourism
services centers; retail travel outlets
Is tourism the largest industry worldwide? - Answers -No, it is the fourth largest
industry worldwide (but the fastest growing one)
The age of the "generalist" is being replaced by...? - Answers -It is being replaced by
the age of the specialist
What does "the age of the specialist" mean? - Answers -One who sells travel
experiences that match specific interests and life-styles
Which are the three main sectors of the Travel and Tourism industry, in terms of
volume? - Answers -The airlines, hotels and tour wholesalers
For many medium and large corporations, which categories are often among the three
highest categories of expenses? - Answers -Travel and entertainment costs
There must be a good mix and balance between the basic 5 A's that are essential to a
successful destination. What are the 5 A's? - Answers -Accessibility, Activities,
Amenities, Attractions and Accommodation
What are one of the major obstacles to tourism development and investment in a
destination? - Answers -Lack of adequate accessibility
The travel industry has seen many examples of destinations losing both business and
their long-term reputation because they have failed to provide what? - Answers -They
have failed to adequately provide high standards of infrastructure services and facilities
What is the second most important business requirment for a travel business owner? -
Answers -To have a well-trained staff
TRAVEL AND TOURISM INDUSTRY AND THE TRAVEL
PROFESSIONAL
What does the term "travel" mean? - Answers -The physical transportation of a person
from one point to another
What does the term "tourism" mean? - Answers -It is the activity of people traveling to,
visiting and/or staying in places outside their usual environments, for leisure, business
or other purposes
Which are the seven principal sectors of tourism? - Answers -Transportation;
accommodation; attractions; events and conferences; food and beverage; tourism
services centers; retail travel outlets
Is tourism the largest industry worldwide? - Answers -No, it is the fourth largest
industry worldwide (but the fastest growing one)
The age of the "generalist" is being replaced by...? - Answers -It is being replaced by
the age of the specialist
What does "the age of the specialist" mean? - Answers -One who sells travel
experiences that match specific interests and life-styles
Which are the three main sectors of the Travel and Tourism industry, in terms of
volume? - Answers -The airlines, hotels and tour wholesalers
For many medium and large corporations, which categories are often among the three
highest categories of expenses? - Answers -Travel and entertainment costs
There must be a good mix and balance between the basic 5 A's that are essential to a
successful destination. What are the 5 A's? - Answers -Accessibility, Activities,
Amenities, Attractions and Accommodation
What are one of the major obstacles to tourism development and investment in a
destination? - Answers -Lack of adequate accessibility
The travel industry has seen many examples of destinations losing both business and
their long-term reputation because they have failed to provide what? - Answers -They
have failed to adequately provide high standards of infrastructure services and facilities
What is the second most important business requirment for a travel business owner? -
Answers -To have a well-trained staff
