6/27/25, 8:00
AM
CompTia A+ Certification EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE GRADED A++
2025/2026
Terms in this set (163)
1. Identify the Problem
2. Establish a theory (Question the Obvious)
3. Test the theory
Six Step A+ 4. Establish a plan of action to resolve the problem and
Troubleshooting Process implement the solution
5. Verify full system functionality and implement
preventative measures if applicable.
6. Document findings, actions, outcomes
What is the second step Establish a theory of probable cause.
to the A+
Troubleshooting
methodology?
When you run out of Escalate the problem to a supervisor or manager.
possible theories for the
cause of a problem,
what should you do?
What should you do Perform a backup
before making changes
to the computer?
What is fifth step of the Verify full system functionality and implement
six-step troubleshooting preventative measures if applicable
process?
What should you do next Establish a plan of action to resolve the problem.
after testing the theory
to determine cause?
What should you always Always check the connections first. They are a
do when common culprit inside and outside of the
establishing a theory of
computer
https://quizlet.com/22290787/comptia-a-certification- 1/
flash-cards/ 19
,6/27/25, 8:00
AM
probable cause?
Should you handle No. Always contact a supervisor or manager so
electrical problems that they contact a licensed electrician.
when troubleshooting
a computer?
https://quizlet.com/22290787/comptia-a-certification- 2/
flash-cards/ 19
, 6/27/25, 8:00
AM
Anti-static strap - Protects from
ESD (electrostatic discharge)
Demagnetized screwdrivers -
Assembling/Disassembling PCs
Multimeter- Testing wires in a
PC and AC outlets
Name some basic PC
PSU Tester - Testing a PC's power supply unit
tools and explain their Torx set - Assembling/Disassembling
purpose PCs that use less common Torx
screws
Hex screwdriver- For cases and other
components that do not use Phillips
screws
Plastic Tweezers - For grabbing tools
or hardware that fall out of reach
and removing jumper shunts
Compressed Air - To remove dust
from components Penlight -
Illuminate work area
Magnifying glass - Help to read small print
What should you use to Anti-static wrist wrap
prevent ESD?
there is a problem with Contact the building supervisor or your manager.
the power supplied to a (Escalate the problem)
group of computers
and you do not know
how to fix the issue,
what should you do?
You have confirmed Establish a plan of action.
that a video card is bad
and needs to be
replaced. What
should you do next?
A computer won't turn Check if the computer is plugged in.
on when you press the
https://quizlet.com/22290787/comptia-a-certification- 3/
flash-cards/ 19
AM
CompTia A+ Certification EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE GRADED A++
2025/2026
Terms in this set (163)
1. Identify the Problem
2. Establish a theory (Question the Obvious)
3. Test the theory
Six Step A+ 4. Establish a plan of action to resolve the problem and
Troubleshooting Process implement the solution
5. Verify full system functionality and implement
preventative measures if applicable.
6. Document findings, actions, outcomes
What is the second step Establish a theory of probable cause.
to the A+
Troubleshooting
methodology?
When you run out of Escalate the problem to a supervisor or manager.
possible theories for the
cause of a problem,
what should you do?
What should you do Perform a backup
before making changes
to the computer?
What is fifth step of the Verify full system functionality and implement
six-step troubleshooting preventative measures if applicable
process?
What should you do next Establish a plan of action to resolve the problem.
after testing the theory
to determine cause?
What should you always Always check the connections first. They are a
do when common culprit inside and outside of the
establishing a theory of
computer
https://quizlet.com/22290787/comptia-a-certification- 1/
flash-cards/ 19
,6/27/25, 8:00
AM
probable cause?
Should you handle No. Always contact a supervisor or manager so
electrical problems that they contact a licensed electrician.
when troubleshooting
a computer?
https://quizlet.com/22290787/comptia-a-certification- 2/
flash-cards/ 19
, 6/27/25, 8:00
AM
Anti-static strap - Protects from
ESD (electrostatic discharge)
Demagnetized screwdrivers -
Assembling/Disassembling PCs
Multimeter- Testing wires in a
PC and AC outlets
Name some basic PC
PSU Tester - Testing a PC's power supply unit
tools and explain their Torx set - Assembling/Disassembling
purpose PCs that use less common Torx
screws
Hex screwdriver- For cases and other
components that do not use Phillips
screws
Plastic Tweezers - For grabbing tools
or hardware that fall out of reach
and removing jumper shunts
Compressed Air - To remove dust
from components Penlight -
Illuminate work area
Magnifying glass - Help to read small print
What should you use to Anti-static wrist wrap
prevent ESD?
there is a problem with Contact the building supervisor or your manager.
the power supplied to a (Escalate the problem)
group of computers
and you do not know
how to fix the issue,
what should you do?
You have confirmed Establish a plan of action.
that a video card is bad
and needs to be
replaced. What
should you do next?
A computer won't turn Check if the computer is plugged in.
on when you press the
https://quizlet.com/22290787/comptia-a-certification- 3/
flash-cards/ 19
