1
SALESFORCE CERTIFIED BUSINESS ANALYST EXAM LATEST
UPDATES -2025/2026- ACTUAL QUESTIONS WITH VERIFIED
ANSWERS ALREADY GRADED A+ GUARANTEED SUCCESS
A business analyst (BA) is compiling a list of subject matter experts to consult
throughout the discovery for a new Service Cloud implementation. What is the
primary value of the BA speaking with customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus
Answer: A
Which strategy should the BA use to accomplish the goal?
A. Understand business objectives, define the intention and audience, conduct
user experience research, analyze the research results, and design an improved
new user experience.
B. Understand business objectives, define the intention and audience, lead a
journey mapping workshop, find opportunities for improvement, and update the
journey map.
C. Understand business objectives, determine company culture, evaluate
processes and user
, 2
experiences, interview stakeholders, and add improvements to the integration
roadmap.
Answer: B
What are the business analyst's responsibilities during the analyze phase of the
Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next
iteration.
B. Create a data dictionary, write end user documentation, and review test
scripts.
C. Gather business requirements, create process maps, and write user stories.
C
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a presentation
to executives to help them understand the current state and define the future
state. Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases
Answer: A
, 3
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.
Answer: C
A business analyst has been tasked with leading prototype efforts for a Salesforce
project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution
Answer: B
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach the
project?
A. Analyze, build, operate, deliver
, 4
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver
Answer: B
A business analyst is using storytelling to communicate the vision for a Salesforce
solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.
Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
SALESFORCE CERTIFIED BUSINESS ANALYST EXAM LATEST
UPDATES -2025/2026- ACTUAL QUESTIONS WITH VERIFIED
ANSWERS ALREADY GRADED A+ GUARANTEED SUCCESS
A business analyst (BA) is compiling a list of subject matter experts to consult
throughout the discovery for a new Service Cloud implementation. What is the
primary value of the BA speaking with customer service reps?
A. Validating current processes
B. Estimating the project cost
C. Building solution design consensus
Answer: A
Which strategy should the BA use to accomplish the goal?
A. Understand business objectives, define the intention and audience, conduct
user experience research, analyze the research results, and design an improved
new user experience.
B. Understand business objectives, define the intention and audience, lead a
journey mapping workshop, find opportunities for improvement, and update the
journey map.
C. Understand business objectives, determine company culture, evaluate
processes and user
, 2
experiences, interview stakeholders, and add improvements to the integration
roadmap.
Answer: B
What are the business analyst's responsibilities during the analyze phase of the
Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next
iteration.
B. Create a data dictionary, write end user documentation, and review test
scripts.
C. Gather business requirements, create process maps, and write user stories.
C
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a presentation
to executives to help them understand the current state and define the future
state. Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases
Answer: A
, 3
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.
Answer: C
A business analyst has been tasked with leading prototype efforts for a Salesforce
project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution
Answer: B
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach the
project?
A. Analyze, build, operate, deliver
, 4
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver
Answer: B
A business analyst is using storytelling to communicate the vision for a Salesforce
solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges.
Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
