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1. Supervision, as a part of the management process, refers to the act of: Over-
seeing people
2. An activity that takes place at all levels in the organization except at the
work level is: Supervision
3. In the law enforcement agency, first level supervisors are of special impor-
tance because of: The great need for teamwork
4. People are responsible for: Production
5. The supervisor is responsible for: People
6. The supervisor accomplishes the objectives of the organization by: Getting
things done through people
7. To be a good leader, the supervisor must be an expert in: Handling people
8. People like to be led by those whom they: Have respect and have confidence
in
9. The first step in gaining confidence and respect is taken when the su-
pervisor: Exemplifies by his personal conduct that which he demands from his
subordinates
10. A supervisor should allow subordinates to participate in decisions that
affect them but must avoid crippling himself by: Carrying democratic leadership
so far that the subordinate's expect to "take a vote" before every decision
11. When those affected by a non-emergent decision are consulted before it is
made, the process will take longer but the implementation will be: Much swifter
12. The supervisor derives his official authority from management but his real
authority stems from: The spirit of cooperation, respect and confidence that he is
able to gain from his subordinates
13. A supervisor is selected by: Management
14. A supervisor derives his official authority from: Management
15. A supervisor is expected to represent management's interests to the
workers and: the workers interests to management
16. In the long run, the interests of management and the worker are: Identical
17. The small differences between the interests of management and the inter-
ests of the worker can be resolved by the effective supervisor if he avoids
prejudice and develops: A judicial attitude
18. A supervisor is responsible for keeping his superiors informed through: -
Oral and written reports
19. A supervisor is required to keep himself informed through: Records, re-
search and inspection
20. A supervisor is obliged to keep his subordinates apprised about: Matters
affecting them
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21. When a supervisor is in doubt as to how much detail he should pass onto
his subordinates, he should resolve the doubt in favor of: Conveying too much
rather than too little
22. A supervisor is truly both the victim and master of: Dohbletalk
23. To be effective, supervisors need not become highly skilled in: Every tech-
nical aspect of the job
24. The supervisor should have a good working knowledge of the: Principal
aspects for the job for which they are responsible
25. Contributing to the understanding of human behavior is the: Psychologist
26. Attempting to explain ethnic cultures and group relationships is the: Soci-
ologist
27. Trying to explain the developmental aspects of society is the: Anthropolo-
gist
28. If a supervisor delegates well, he will conserve his time for carrying out his
prime duty of: Supervising
29. In order to determine that rules and regulations have been followed and
orders properly executed: Proper follow-ups are necessary
30. When necessary, a supervisor must take disciplinary action positively
through: Training
31. When necessary, a supervisor must take disciplinary action negatively
through: Punitive action
32. The training value often exceeds the harm done when: Mistakes of the head
are made
33. When punishment is necessary, it should be administered: Promptly
34. One of the primary functions of a supervisor is: Decision making
35. If a decision is indicated, a supervisor must not: Vacillate
36. A major responsibility of every supervisor is to provide: Leadership for the
employees under him
37. To become a good leader, a supervisor must possess the traits of: Honor-
ableness, courageousness and vitality
38. Although supervisors need not be highly skilled in all the technical aspects
of the jobs they supervise, they should have: A good working knowledge of the
principal aspects of such jobs
39. If a supervisor is to perform his complex task efficiently and effectively,
he must acquire an understanding of the: Basic principles of leadership and the
tenets of organization & management
40. A structure through which people work as a group most nearly defines: An
organization
41. An organization is a structure through which: People work as a group
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42. Whenever two or more persons are associated in doing something, there
is some sort of: Organization
43. Direction and control must be provided so that the: Necessary coordination
of human effort can be achieved
44. The essence of the supervisory function is: Direction
45. The major portion of the supervisor's job may be categorized into three
broad areas: Leading, directing & controlling
46. While the supervisor's job primarily deals with directing of subordinates,
he must concern himself also with the: Internal conditions of the organization
47. The major duties of supervisory personnel in an establishment differ only
in degree from those of the chief executive as described in: Gulick's POSD-
CORB
48. POSDCORB stands for: - Planning
- Organizing
- Staffing
- Directing
- Coordinating
- Reporting
- Budgeting
49. Working out in a broad outline the things that need to be done and the
methods for doing them to accomplish the purpose set for the enterprise is
known as: Planning
50. The establishment of the formal structure of authority through which work
subdivisions are arranged, defined, and coordinated for the defined objectives
is known as: Organizing
51. The whole personnel function of bringing in and training the staff and
maintaining favorable working conditions is known as: Staffing
52. The continuous task of making decisions and embodying them in specific
and general orders and instructions and serving as the leader of the enterprise
is known as: Directing
53. The all-important duty of inter-relating the various parts of the work is
known as: Controlling
54. Fiscal planning, accounting and control are known as: Budgeting
55. The supervisor must forecast needs and problems and prepare plans to
meet them in his: - Planning function
56. Good planning is essential in the: Delegation process
57. Whether they are communicated by a manual, written order or verbal
command, plans should be: Explicit & clear