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A customer complains of a slowly-operating Windows system. In researching the problem, you notice the HDD light stays on for long periods as more applications load. To speed up the computer, which component should you consider upgrading? A) Hard Drive B) Processor C) Memory D) Graphics Card Correct Answer: C) Memory Rationale: A lack of RAM causes the system to use virtual memory, resulting in excessive disk activity. Upgrading memory improves performance. You want to ensure the latest patches are installed for an order entry app created by DataComLink. What should you do? A) Configure Windows Update B) Use Device Manager C) Check the DataComLink website regularly D) Schedule system restore Correct Answer: C) Check the DataComLink website regularly Rationale: Third-party apps often release patches via their own sites, not through Windows Update. Bob is in the Accounting group with Read and Write NTFS permissions on WeeklyR. He accesses it via a share with Full Control for Everyone. What can he do? A) Read only B) Full Control C) Read and write changes D) No access Correct Answer: C) Read and write changes Rationale: NTFS permissions are more restrictive than share permissions; Bob gets the most restrictive effective permissions. You installed Windows 7 on an older system, but Flip 3D is unavailable. What should you do? A) Enable Aero in Control Panel B) Upgrade the processor C) Install a video card that supports Aero D) Update BIOS Correct Answer: C) Install a video card that supports Aero Rationale: Flip 3D requires Aero, which needs compatible graphics hardware. Which Windows version uses Libraries to logically group files? A) Windows XP B) Windows Vista C) Windows 7 D) Windows 8 Correct Answer: C) Windows 7 Rationale: Libraries were introduced in Windows 7 to group similar file types across locations. How can you prevent Mary from accessing D:Sales without affecting others? A) Remove her from the Sales group B) Encrypt the file C) Assign Mary Deny Full Control permission D) Delete the file Correct Answer: C) Assign Mary Deny Full Control permission Rationale: Deny permissions override allows, and only affect the specified user. Where is a 32-bit app installed on a 32-bit Windows Vista system? A) %systemroot%System32 B) %systemdrive%Program Files (x86) C) %systemdrive%Program Files D) %systemroot%Programs Correct Answer: C) %systemdrive%Program Files Rationale: On 32-bit systems, all apps go into Program Files. Which protocol uses TCP/IP port 22? A) FTP B) Telnet C) SSH D) SMTP Correct Answer: C) SSH Rationale: SSH uses port 22 for secure remote connections. What software layer lies between the virtual OS and physical hardware? A) BIOS B) Kernel C) Hypervisor D) Emulator Correct Answer: C) Hypervisor Rationale: The hypervisor manages virtual machines and their access to hardware. Best method to deploy Windows 7 to 100 systems with one installation disc? A) Manual install from CD B) USB boot C) Network installation D) PXE boot from Linux Correct Answer: C) Network installation Rationale: A network install is the most efficient for mass deployment. To meet minimum hardware requirements for 64-bit Windows 7, what should be upgraded? A) CPU B) RAM C) DVD drive D) Network card Correct Answer: B) RAM Rationale: 64-bit Windows 7 requires at least 2 GB RAM. How to quickly verify Windows 7 compatibility on 100 Windows XP computers? A) Use Device Manager B) Use MAP Toolkit C) Check specs manually D) Run CHKDSK Correct Answer: B) Use MAP Toolkit Rationale: The Microsoft Assessment and Planning Toolkit checks hardware/software compatibility. Which utility is used to manage hardware and drivers? A) System Configuration B) Device Manager C) Services D) Control Panel Correct Answer: B) Device Manager Rationale: Device Manager provides access to hardware properties and drivers. Which version includes Flip 3D, Gadgets, Snap, and Peek? A) Windows XP B) Windows Vista C) Windows 7 D) Windows 10 Correct Answer: C) Windows 7 Rationale: All these features were part of Windows 7’s Aero interface. How to move fonts from Windows 2000 to Windows 7? A) Use Windows Easy Transfer B) Copy from C:WinntFonts to C:WindowsFonts C) Use Control Panel D) Export registry Correct Answer: B) Copy from C:WinntFonts to C:WindowsFonts Rationale: Fonts are stored in the Fonts directory; copy directly. What appears in the Notification Area of Windows OS? A) Installed programs list B) PowerShell console C) Volume Control and Time D) BIOS updates Correct Answer: C) Volume Control and Time Rationale: The Notification Area (system tray) shows system icons like volume and clock. How to configure programmable buttons on a new keyboard? A) Use BIOS B) Use Control Panel C) Use Disk Management D) Use Services Correct Answer: B) Use Control Panel Rationale: Control Panel provides access to keyboard customization utilities. Which file extensions indicate a program file? (Select two) A) .exe B) .txt C) .com D) .doc Correct Answers: A) .exe and C) .com Rationale: These are executable file types. After installing and partitioning a new HDD, it’s not accessible in Explorer. What should you do? A) Use Disk Cleanup B) Use Format utility C) Run SFC D) Use Task Manager Correct Answer: B) Use Format utility Rationale: A partition must be formatted before it can be used. Which remote access lets you view/control another user's desktop? A) RDP B) Telnet C) Remote Assistance D) Remote Shell Correct Answer: C) Remote Assistance Rationale: Remote Assistance allows support personnel to view or control a user’s session. How to get SP2 features on Windows Vista? A) Reinstall OS B) Update device drivers C) Install SP1 then SP2 D) Run MSCONFIG Correct Answer: C) Install SP1 then SP2 Rationale: SP2 requires SP1 as a prerequisite. Which disk types are supported by Windows? (Select two) A) Basic B) RAID 5 C) Dynamic D) LVM Correct Answers: A) Basic and C) Dynamic Rationale: Windows supports both Basic and Dynamic disks. What must you do to ensure backup protection against data loss? A) Compress backup files B) Backup only once C) Test restoration procedures D) Use USB only Correct Answer: C) Test restoration procedures Rationale: Backups are useless if you can’t restore from them. Minimum NTFS permission required to set folder security permissions? A) Read B) Write C) Modify D) Full Control Correct Answer: D) Full Control Rationale: Only Full Control allows modifying NTFS permissions. What is the purpose of the Services snap-in? A) Launch Control Panel B) Manage file permissions C) Manage background software processes D) Install Windows updates Correct Answer: C) Manage background software processes Rationale: The Services snap-in shows and manages system services.