NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTE
1. Computer Scheduling: Electronic appointment book
2. Book Scheduling: Hard copy appointment book
3. Wave Booking: Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave Booking: Wave booking can be modified in a couple of different ways. One example of this approach is to
schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
5. Double Booking: Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling: Scheduling patients for specific times at regular intervals. The amount of time allotted
depends on the reason for the visit.
7. Open Booking (tidal wave scheduling): Patients are not scheduled for a specific time, but told to come in at
intermittent times. They are seen in the order in which the arrive.
8. Cluster or Categorization Booking: Booking a number of patients who have specific needs together at the same time of
day.
9. Matrix: A grid with time slots blocked out when physicians are unavailable or the office is closed.
10. Template: A document with a preset format that is used as a starting point so that it does not have e recreated each
time.
11. Screening System: Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail: First-class mail that also gives the mail added protection by offering insurance, tracking, and return
receipt options.
13. Appointment Cards: Used to remind patients of scheduled appointments and to eliminate misunderstandings about
dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996: Legislation that includes Title II, the first
parameters designed to protect the privacy and security of patient information.
15. What are three advantages of computer scheduling?: Display available and scheduled times; length and type of
appointment required and day or time preferences.
16. When scheduling appointments, what factors need to be taken into account?: The needs of the patient, the
habits and preferences of the provider, and the capacity of the facility.
17. Electronic Medical Record (EMR): An electronic record of health information that is created, added to, managed,
and reviewed by authorized providers and staff within a single health care organization.
18 Advance Directive Form: Document that spells out what kind of treatment a patient wants in the event that he can't speak
for himself. Also known as living will.
19. Protected Health Information (PHI): Information about health status or health care that can be linked to a specific
individual.
20. What are three types of demographics?: Name, address, and marital status.
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1. Computer Scheduling: Electronic appointment book
2. Book Scheduling: Hard copy appointment book
3. Wave Booking: Patients are scheduled at the same time each hour to create short-term flexibility each hour.
4. Modified Wave Booking: Wave booking can be modified in a couple of different ways. One example of this approach is to
schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
5. Double Booking: Two patients are scheduled to come at the same time to see the same physician.
6. Stream/time-Specific Scheduling: Scheduling patients for specific times at regular intervals. The amount of time allotted
depends on the reason for the visit.
7. Open Booking (tidal wave scheduling): Patients are not scheduled for a specific time, but told to come in at
intermittent times. They are seen in the order in which the arrive.
8. Cluster or Categorization Booking: Booking a number of patients who have specific needs together at the same time of
day.
9. Matrix: A grid with time slots blocked out when physicians are unavailable or the office is closed.
10. Template: A document with a preset format that is used as a starting point so that it does not have e recreated each
time.
11. Screening System: Procedures to prioritize the urgency of a call to determine when the patient should be seen.
12. Certified Mail: First-class mail that also gives the mail added protection by offering insurance, tracking, and return
receipt options.
13. Appointment Cards: Used to remind patients of scheduled appointments and to eliminate misunderstandings about
dates and time.
14. Health Insurance Portability and Accountability Act (HIPAA) of 1996: Legislation that includes Title II, the first
parameters designed to protect the privacy and security of patient information.
15. What are three advantages of computer scheduling?: Display available and scheduled times; length and type of
appointment required and day or time preferences.
16. When scheduling appointments, what factors need to be taken into account?: The needs of the patient, the
habits and preferences of the provider, and the capacity of the facility.
17. Electronic Medical Record (EMR): An electronic record of health information that is created, added to, managed,
and reviewed by authorized providers and staff within a single health care organization.
18 Advance Directive Form: Document that spells out what kind of treatment a patient wants in the event that he can't speak
for himself. Also known as living will.
19. Protected Health Information (PHI): Information about health status or health care that can be linked to a specific
individual.
20. What are three types of demographics?: Name, address, and marital status.
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