UHC 2022 ETHICS AND COMPLIANCE
TEST QUESTIONS AND ANSWERS WELL
GRADED (NEW 2025/2026 UPDATE
)QUESTIONS WITH VERIFIED ANSWERS
100% CORRECT / A+ GRADE
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
Appointment (SOA) form? - CORRECT ANSWER-Yes, he needs to
obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? - CORRECT
ANSWER-Educational events provide objective information about
the Medicare program and/or health improvement and
wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
- CORRECT ANSWER-Erin should tell Mrs. Rose that the plan has
received a "Below Average" rating.
Which of the following describes Permission to Contact
guidelines? - CORRECT ANSWER-It is method specific (e.g.,
telephone, email), short term (i.e., expires when contact is
made), and event specific (i.e., limited to the products
identified).
, Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has Victor
been compliant? - CORRECT ANSWER-No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan? -
CORRECT ANSWER-The consumer's spouse, who is neither a Power
of Attorney nor legal guardian.
In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? - CORRECT ANSWER-When
the consumer consented to be contacted for sales activities,
subsequent telephonic contact has not yet occurred, and the
permission has not yet expired.
Agent Jacob learns that Emily, the consumer with whom he is
meeting, is the authorized legal representative for her father.
What must Jacob explain to Emily when completing an
Enrollment Application for her father? - CORRECT ANSWER-Jacob
must explain that Emily will sign the Enrollment Application
and must be able to provide documentation upon request by the
Plan that indicates her legal authority to enroll her father.
TEST QUESTIONS AND ANSWERS WELL
GRADED (NEW 2025/2026 UPDATE
)QUESTIONS WITH VERIFIED ANSWERS
100% CORRECT / A+ GRADE
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
Appointment (SOA) form? - CORRECT ANSWER-Yes, he needs to
obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? - CORRECT
ANSWER-Educational events provide objective information about
the Medicare program and/or health improvement and
wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
- CORRECT ANSWER-Erin should tell Mrs. Rose that the plan has
received a "Below Average" rating.
Which of the following describes Permission to Contact
guidelines? - CORRECT ANSWER-It is method specific (e.g.,
telephone, email), short term (i.e., expires when contact is
made), and event specific (i.e., limited to the products
identified).
, Julie, a consumer, is having difficulty understanding the
information her agent, Victor, is presenting at her in-home
appointment. She provides Victor with her cousin's telephone
number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care
decisions. The next day, Victor emails Julie's cousin. Has Victor
been compliant? - CORRECT ANSWER-No. Victor violated United
Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the
authority to enroll a consumer in a Medicare Advantage Plan? -
CORRECT ANSWER-The consumer's spouse, who is neither a Power
of Attorney nor legal guardian.
In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? - CORRECT ANSWER-When
the consumer consented to be contacted for sales activities,
subsequent telephonic contact has not yet occurred, and the
permission has not yet expired.
Agent Jacob learns that Emily, the consumer with whom he is
meeting, is the authorized legal representative for her father.
What must Jacob explain to Emily when completing an
Enrollment Application for her father? - CORRECT ANSWER-Jacob
must explain that Emily will sign the Enrollment Application
and must be able to provide documentation upon request by the
Plan that indicates her legal authority to enroll her father.
