Water Operator Class D Study Guide
with Questions and Answers Grades
A+
The primary purpose of the Water Utility Industry - Answer The production and delivery of safe drinking
water to consumers
Those who work in the public water industry have a responsibility to meet standards created by these
types of government entities. - Answer Federal and State
basic federal and state standards state that Water must be: - Answer disinfected, delivered at adequate
pressure, and be ample in quantity.
Employees should guard what - Answer the water supply and facilities
Employees should guard the water supply and facilities from these three things. - Answer
contamination, vandalism and terrorism
Bacteriological analysis records are kept for - Answer 5 years
Chemical analysis records are kept for - Answer 10 years
Records about action taken to correct violations of primary drinking water regulations are kept for -
Answer 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - Answer 10 years after the
survey is completed
Documentation of a variance or exemption granted is kept for - Answer 5 years after its expiration
,Results of required tests, measurements or analysis must be reported - Answer within 10 days following
its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - Answer 5 years
Administers water operator licensing - Answer TCEQ
TCEQ - Answer Texas Commission on Environmental Quality
Description of a public water system - Answer Regularly serves at least 25 individuals daily at least 60
days out of the year.Services at least 15 service connections.
MUDs - Answer Municipal Utility Districts
Water is essential to - Answer Life and health
Customers are entitled to - Answer courteous treatment & answers to questions about water
This type of public system is not required to compile monthly reports - Answer systems that serve less
than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - Answer American
Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system only - Answer
redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are
examples of: - Answer Public Water Systems
,Examples of community water systems - Answer cities, municipal utility districts,rural water supply
corporations, mobile home parks, campgrounds
Non-community water system - Answer Any public water system that is not a community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems
- Answer non-community water systems
The federal agency that impacts the water industry - Answer EPA
EPA - Answer Environmental Protection Agency
The most important federal law impacting the water utility industry is the - Answer Safe Drinking Water
Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards - Answer Physical,
Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water
Act - Answer TCEQ
The water system must notify the TCEQ when (5 items) - Answer there is a change or alteration of the
system; a new facility to be build; water supply health hazards; change in water quality; change in water
source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts;
Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? -
Answer Regional and local agencies that impact the water utility industry
The relationship between you and the customer - Answer Public Relations
PR - Answer Public Relations
, Wat are the three keys to good customer relations - Answer Everything the utility does is PR; Customers
are entitles to courteous treatment; Every employee is a PR person
Customers have the most contact with - Answer Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - Answer wearing identifying
clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility
policies such as delinquent notices or disputed readings; Taking care or property
Maintenance crews can warn customers of - Answer service interruptions
Maintenance crews can provide this to protect the public - Answer signs and barriers
The plant operator is responsible for making the water - Answer safe to drink and use
Water bills should be 4 things - Answer accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - Answer pride and professionalism
Employees should be kept informed of utility... - Answer plans and policies
How should customer complaints be treated? - Answer as legitimate and investigated as soon as
possible
In small water systems the operator is often - Answer a meter reader, repair crew and pump operator;
the highest paid employee; a college graduate
Stuffers are - Answer sent to customers in billing statements
with Questions and Answers Grades
A+
The primary purpose of the Water Utility Industry - Answer The production and delivery of safe drinking
water to consumers
Those who work in the public water industry have a responsibility to meet standards created by these
types of government entities. - Answer Federal and State
basic federal and state standards state that Water must be: - Answer disinfected, delivered at adequate
pressure, and be ample in quantity.
Employees should guard what - Answer the water supply and facilities
Employees should guard the water supply and facilities from these three things. - Answer
contamination, vandalism and terrorism
Bacteriological analysis records are kept for - Answer 5 years
Chemical analysis records are kept for - Answer 10 years
Records about action taken to correct violations of primary drinking water regulations are kept for -
Answer 3 years after last action taken
Written documentation relating to sanitary surveys conducted are kept for - Answer 10 years after the
survey is completed
Documentation of a variance or exemption granted is kept for - Answer 5 years after its expiration
,Results of required tests, measurements or analysis must be reported - Answer within 10 days following
its completion
A copy of Consumer Confidence reports (EPA Required)must be kept for - Answer 5 years
Administers water operator licensing - Answer TCEQ
TCEQ - Answer Texas Commission on Environmental Quality
Description of a public water system - Answer Regularly serves at least 25 individuals daily at least 60
days out of the year.Services at least 15 service connections.
MUDs - Answer Municipal Utility Districts
Water is essential to - Answer Life and health
Customers are entitled to - Answer courteous treatment & answers to questions about water
This type of public system is not required to compile monthly reports - Answer systems that serve less
than 100 connections OR purchase treated water
Job training for water utility operators is available through these 3 organizations - Answer American
Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association
All public water systems are required to employ certified operators even if the system only - Answer
redistributes treated water bought from another source
cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are
examples of: - Answer Public Water Systems
,Examples of community water systems - Answer cities, municipal utility districts,rural water supply
corporations, mobile home parks, campgrounds
Non-community water system - Answer Any public water system that is not a community system
travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems
- Answer non-community water systems
The federal agency that impacts the water industry - Answer EPA
EPA - Answer Environmental Protection Agency
The most important federal law impacting the water utility industry is the - Answer Safe Drinking Water
Act
The Safe Drinking Water Act establishes these 4 national safety and quality standards - Answer Physical,
Chemical, Bacteriological, Radiological
The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water
Act - Answer TCEQ
The water system must notify the TCEQ when (5 items) - Answer there is a change or alteration of the
system; a new facility to be build; water supply health hazards; change in water quality; change in water
source
MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts;
Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? -
Answer Regional and local agencies that impact the water utility industry
The relationship between you and the customer - Answer Public Relations
PR - Answer Public Relations
, Wat are the three keys to good customer relations - Answer Everything the utility does is PR; Customers
are entitles to courteous treatment; Every employee is a PR person
Customers have the most contact with - Answer Meter Readers
Meter readers can be ambassadors of goodwill by doing these 5 things - Answer wearing identifying
clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility
policies such as delinquent notices or disputed readings; Taking care or property
Maintenance crews can warn customers of - Answer service interruptions
Maintenance crews can provide this to protect the public - Answer signs and barriers
The plant operator is responsible for making the water - Answer safe to drink and use
Water bills should be 4 things - Answer accurate; itemized; neat; legible
It is important that the utility have a sense of this (attitude) - Answer pride and professionalism
Employees should be kept informed of utility... - Answer plans and policies
How should customer complaints be treated? - Answer as legitimate and investigated as soon as
possible
In small water systems the operator is often - Answer a meter reader, repair crew and pump operator;
the highest paid employee; a college graduate
Stuffers are - Answer sent to customers in billing statements
