GMS 401 Final exam questions with
verified answers passed
Production - correct answer ✔✔the creation of goods and services
Operations Management - correct answer ✔✔Activities that relate to the creation of goods and
services through the transformation of inputs to outputs
Supply chain - correct answer ✔✔A global network of organizations and activities that supply a
firm with goods and services
Services - correct answer ✔✔Economic activities that typically produce an intangible product
(such as education, entertainment, lodging, government, financial, and health services)
Service sector - correct answer ✔✔the segment of the economy that includes trade, financial,
lodging, education, legal, medical, and other professional occupations
Management process - correct answer ✔✔the application of planning, organizing, staffing,
leading, and controlling to the achievement of objectives
Differentiation - correct answer ✔✔distinguishing the offerings of an organization in a way that
the customer perceives as adding value
Experience Differentiation - correct answer ✔✔Engaging a customer with a product through
imaginative use of the five senses, so the customer "experiences" the product
,Low cost leadership - correct answer ✔✔achieving maximum value, as perceived by the
customer
Response - correct answer ✔✔a set of values related to rapid, flexible, and reliable performance
Mission - correct answer ✔✔the purpose or rationale for an organization's existence
Strategy - correct answer ✔✔how an organization expects to achieve its missions and goals
Productivity - correct answer ✔✔the ratio of outputs (goods and services) divided by one or
more inputs (such as labour, capital or management)
Single factor Productivity - correct answer ✔✔Indicates the ratio of one resource (input) to the
goods and services produced (outputs).
Multifactor productivity - correct answer ✔✔indicates the ratio of many or all resources (inputs)
to the goods and services produced (outputs)
Productivity variables - correct answer ✔✔the three factors critical to productivity improvement
- capital and the art and science of management
Knowledge Society - correct answer ✔✔a society in which much of the labour force has
migrated from manual work to work based on knowledge
Maintenance - correct answer ✔✔the activities involved in keeping a systems equipment in
working order
, Reliability - correct answer ✔✔the probability that a machine part or product will function
properly for a specified time under stated conditions
Mean Time Between Failures (MTBF) - correct answer ✔✔The expected time between a repair
and the next failure of a component, machine, process, or product.
Redundancy - correct answer ✔✔the use of components in parallel to raise reliability
Product development stages - correct answer ✔✔Product concepts are developed from a
variety of sources, both external and internal to the firm. Concepts that survive the product idea
stage progress through various stages, with nearly constant review, feedback, and evaluation in
a highly participative environment to minimize failure
Robust design - correct answer ✔✔a design that can be produced to requirements even with
unfavorable conditions in the production process
Modular designs - correct answer ✔✔Designs in which parts or components of a product are
subdivided into modules that are easily interchanged or replaced
computer-aided design (CAD) - correct answer ✔✔interactive use of a computer to develop and
document a product
Design for manufacture and assembly (DFMA) - correct answer ✔✔software that allows
designers to look at the effect of design on manufacturing of the product
3-D Object Modeling - correct answer ✔✔An extension of CAD that builds small prototypes.
verified answers passed
Production - correct answer ✔✔the creation of goods and services
Operations Management - correct answer ✔✔Activities that relate to the creation of goods and
services through the transformation of inputs to outputs
Supply chain - correct answer ✔✔A global network of organizations and activities that supply a
firm with goods and services
Services - correct answer ✔✔Economic activities that typically produce an intangible product
(such as education, entertainment, lodging, government, financial, and health services)
Service sector - correct answer ✔✔the segment of the economy that includes trade, financial,
lodging, education, legal, medical, and other professional occupations
Management process - correct answer ✔✔the application of planning, organizing, staffing,
leading, and controlling to the achievement of objectives
Differentiation - correct answer ✔✔distinguishing the offerings of an organization in a way that
the customer perceives as adding value
Experience Differentiation - correct answer ✔✔Engaging a customer with a product through
imaginative use of the five senses, so the customer "experiences" the product
,Low cost leadership - correct answer ✔✔achieving maximum value, as perceived by the
customer
Response - correct answer ✔✔a set of values related to rapid, flexible, and reliable performance
Mission - correct answer ✔✔the purpose or rationale for an organization's existence
Strategy - correct answer ✔✔how an organization expects to achieve its missions and goals
Productivity - correct answer ✔✔the ratio of outputs (goods and services) divided by one or
more inputs (such as labour, capital or management)
Single factor Productivity - correct answer ✔✔Indicates the ratio of one resource (input) to the
goods and services produced (outputs).
Multifactor productivity - correct answer ✔✔indicates the ratio of many or all resources (inputs)
to the goods and services produced (outputs)
Productivity variables - correct answer ✔✔the three factors critical to productivity improvement
- capital and the art and science of management
Knowledge Society - correct answer ✔✔a society in which much of the labour force has
migrated from manual work to work based on knowledge
Maintenance - correct answer ✔✔the activities involved in keeping a systems equipment in
working order
, Reliability - correct answer ✔✔the probability that a machine part or product will function
properly for a specified time under stated conditions
Mean Time Between Failures (MTBF) - correct answer ✔✔The expected time between a repair
and the next failure of a component, machine, process, or product.
Redundancy - correct answer ✔✔the use of components in parallel to raise reliability
Product development stages - correct answer ✔✔Product concepts are developed from a
variety of sources, both external and internal to the firm. Concepts that survive the product idea
stage progress through various stages, with nearly constant review, feedback, and evaluation in
a highly participative environment to minimize failure
Robust design - correct answer ✔✔a design that can be produced to requirements even with
unfavorable conditions in the production process
Modular designs - correct answer ✔✔Designs in which parts or components of a product are
subdivided into modules that are easily interchanged or replaced
computer-aided design (CAD) - correct answer ✔✔interactive use of a computer to develop and
document a product
Design for manufacture and assembly (DFMA) - correct answer ✔✔software that allows
designers to look at the effect of design on manufacturing of the product
3-D Object Modeling - correct answer ✔✔An extension of CAD that builds small prototypes.
