HOSPITALITY HUMAN RESOURCES
MANAGEMENT AND SUPERVISION CH
1,2,3,4 EXAM 2025 QUESTIONS AND
ANSWERS
Planning - ANS What refers to defining goals, establishing strategies to achieve them, and
designing ways to get work done?
Organizing - ANS What refers to determining how and by whom work task will be done?
Coordinating - ANS What involves arranging group efforts in an orderly manner?
Controlling - ANS What refers to keeping the establishment on track to achieve goals through
setting performance standards and determining whether they are obtained?
Screening applicants - ANS Which step of the Employment Cycle is the evaluation of
knowledge, skills, and abilities to assess their fit for the job and the operation?
Finding sources - ANS Which step on the Employment Cycle is the development of a system
for identifying groups of persons who might be interested in working at the operation?
Those who better understand and appreciate each may more effectively facilitate work of stafe
of diffrent ages - ANS What benefit can be gained from learning about workforce
generations and heir differences?
1 @COPYRIGHT THEBRIGHT 2025/2026
, Cooks each have been issued thermometers and have been trained to use them in standardized
recipes. - ANS Which of the following is an example of a manager facilitating employees
work?
Influencing others - ANS Which leadership factor is referred at as gaining cooperation
through caring acts, using persuasion to convince employees,and offering constructive
feedback?
Motivating others - ANS Which leadership factor is defined as giving pep talks, asking
employees for advice and praising their work, keeping them informed, and providing them with
a sense of belonging?
Autocratic - ANS Which leadership style is considered to be the best approach for managing
inexperienced employees who mush lean proper procedure?
Democratic - ANS Which leadership approach encourages employees to participate in the
decision-making process that leads to cooperation and group spirit?
Maximize employee retention - ANS What would be an advantage to becoming an
"employer of choice?
Diversity - ANS What refers to understanding that each employee is unique, thus fostering
acceptance and respect extending to customers and vendors?
Discrimination - ANS What refers to the act of treating persons unequally for reasons that do
not relate to their abilities?
Stereotype - ANS A group identified as members of a minority is seated in a server station..
The server complains that members of the group are poor trippers. What is this belief referred
to as?
2 @COPYRIGHT THEBRIGHT 2025/2026
MANAGEMENT AND SUPERVISION CH
1,2,3,4 EXAM 2025 QUESTIONS AND
ANSWERS
Planning - ANS What refers to defining goals, establishing strategies to achieve them, and
designing ways to get work done?
Organizing - ANS What refers to determining how and by whom work task will be done?
Coordinating - ANS What involves arranging group efforts in an orderly manner?
Controlling - ANS What refers to keeping the establishment on track to achieve goals through
setting performance standards and determining whether they are obtained?
Screening applicants - ANS Which step of the Employment Cycle is the evaluation of
knowledge, skills, and abilities to assess their fit for the job and the operation?
Finding sources - ANS Which step on the Employment Cycle is the development of a system
for identifying groups of persons who might be interested in working at the operation?
Those who better understand and appreciate each may more effectively facilitate work of stafe
of diffrent ages - ANS What benefit can be gained from learning about workforce
generations and heir differences?
1 @COPYRIGHT THEBRIGHT 2025/2026
, Cooks each have been issued thermometers and have been trained to use them in standardized
recipes. - ANS Which of the following is an example of a manager facilitating employees
work?
Influencing others - ANS Which leadership factor is referred at as gaining cooperation
through caring acts, using persuasion to convince employees,and offering constructive
feedback?
Motivating others - ANS Which leadership factor is defined as giving pep talks, asking
employees for advice and praising their work, keeping them informed, and providing them with
a sense of belonging?
Autocratic - ANS Which leadership style is considered to be the best approach for managing
inexperienced employees who mush lean proper procedure?
Democratic - ANS Which leadership approach encourages employees to participate in the
decision-making process that leads to cooperation and group spirit?
Maximize employee retention - ANS What would be an advantage to becoming an
"employer of choice?
Diversity - ANS What refers to understanding that each employee is unique, thus fostering
acceptance and respect extending to customers and vendors?
Discrimination - ANS What refers to the act of treating persons unequally for reasons that do
not relate to their abilities?
Stereotype - ANS A group identified as members of a minority is seated in a server station..
The server complains that members of the group are poor trippers. What is this belief referred
to as?
2 @COPYRIGHT THEBRIGHT 2025/2026
