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,Terms in this set (129)
The integration of key business
processes from end user through
Supply Chain
original suppliers that provides
Management
products, services, and information
(SCM)
that add value for customers and
other stakeholders.
Eight Key CRM, CSM, DM, OF, MFM, SRM,
Business PD&C, RM
Processes
Returns Includes all activities related to
Management returns, reverse logistics, gatekeeping,
(RM) & avoidance.
Product Provides the structure for developing
Development and and bringing to market new products
Commercializatio jointly with customers and suppliers.
n (PD&C)
Provides the structure for how
Supplier
relationships with suppliers are
Relationship
developed & maintained, including
Management
the PSAs between the firm & its
(SRM)
suppliers.
, Manufacturing Includes all activities necessary to
Flow move products through the plants &
Management to obtain & manage manufacturing
(MFM) flexibility in the supply chain.
Includes all activities necessary to
Order Fulfillment define customer requirements, design
(OF) the logistics network, and fill
customer orders.
Demand Provides the structure for balancing
Management the customers' requirements with
(DM) supply chain capabilities.
Provides the firm's face to the
Customer Service
customer, including management of
Management
the PSAs, and provides a single
(CSM)
source of customer information.
Provides the structure for how
Customer
relationships with customers are
Relationship
developed & maintained, including
Management
the PSAs between the firm & its
(CRM)
customers.
What functions Marketing, logistics, R&D, finance,
are involved in production, purchasing, etc.
managing a
single company?